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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

subscribtion fees paid twoice this month

I want to call a support team to complain but nobody answer, my subscribtion fees has been paid twoice this month. help

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2023-01-06
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2023-01-06
oelshazli222
By oelshazli222
• Newcomer
reply-icon Latest Reply -  2023-01-06

Unwanted emails

On a regular bases I get emails for things that are like for marketing and to promote things and I keep unsubscribing every one of them and keep getting more! They are not related to my account and alerts as my account is a basic one that I don't pay... Show more

On a regular bases I get emails for things that are like for marketing and to promote things and I keep unsubscribing every one of them and keep getting more!  They are not related to my account and alerts as my account is a basic one that I don't pay for.  The last one is about a Webinar about kickstarting 2023!  I tried calling but because I don't pay for subscription I can't talk to a person.  

 

Does this have anything to do with a paid account that has been cancelled over a year ago? I don't have a job that something like this is for but I got the paid version for a not for profit association to have their monthly meetings during the lock down during covid and not able to meet in person. Now we can and I cancelled the subscription.

 

I can't seem to stop these emails so will you do it? Do I need to cancel any account with Zoom to do it?


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2023-01-06
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2023-01-06
CDNMickie
By CDNMickie
• Newcomer

I can not upgrade

I want to upgrade from basic to Pro and it's been difficult to achieving that.

I am in Nigeria and it's not accepting my credit cards. what other method of payment can I use?

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2023-01-05
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2023-01-05
Augustawame
By Augustawame
• Newcomer
reply-icon Latest Reply -  2023-01-05

Upgraded Payment not reflecting in the time limit for the meeting

have subscribed to my account yet is still limited to 40 minutes. How can you help me to increase out time limit

 

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2023-01-03
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2023-01-03
Montaigne
By Montaigne
• Newcomer
reply-icon Latest Reply -  2023-01-03

How to change address payment receipt already issued?

How to change address payment receipt already issued?

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2022-12-19
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2022-12-19
CarolCMJ2
By CarolCMJ2
• Newcomer
reply-icon Latest Reply -  2023-01-02

cancel a non existent subscription

i asked for a basic 40 munite subscription and was billed for 2 months in a row; then I cannot have on line chat as I am on basic and cannot cancel what I should not have had in the first place

 

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2022-12-30
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2022-12-30
baldwinr
By baldwinr
• Newcomer
reply-icon Latest Reply -  2023-01-02

Quiero renovar en 2022

Mi plan PRO anual vence en enero de 2023, pero quiero pagar desde diciembre 22 para incluir este gasto en este año, pero aún no se emite la factura. ¿Hay alguna forma de hacerlo? No quiero cambiar de moneda porque pierdo el cupón de descuento. Gracia... Show more

Mi plan PRO anual vence en enero de 2023, pero quiero pagar desde diciembre 22 para incluir este gasto en este año, pero aún no se emite la factura. ¿Hay alguna forma de hacerlo? No quiero cambiar de moneda porque pierdo el cupón de descuento. Gracias y feliz año 2023


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2022-12-28
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2022-12-28
TocayoCdMx
By TocayoCdMx
• Newcomer
reply-icon Latest Reply -  2023-01-01

Credit Transfer Successful - where is this shown in my account?

Recently, I received this Zoom email - an (invitee) "recently requested to transfer the credit for the remaining time on their subscription to account XXX (invitor). This credit, $798.05, can be used towards future invoices on the invitor’s account, ... Show more

Recently, I received this Zoom email - an (invitee) "recently requested to transfer the credit for the remaining time on their subscription to account XXX (invitor). This credit, $798.05, can be used towards future invoices on the invitor’s account, XXX. "

 

This was expected, but I don't see anywhere (e.g. under billing) in my owner account (online) that this is reflected, and I am concerned that I would need to have this show this email in a year's time ... and that the process wouldn't be seamless.

 

am I missing something?


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2022-12-20
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2022-12-20
simon_at_pan
By simon_at_pan
• Newcomer
reply-icon Latest Reply -  2023-01-01

Resolved! Special offer of 30% reduction

I get the mails that a special offer of 30% is granted foe the coming year. But when I open it I can't proceed to pay. It just repeats try again. What to do?

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2022-12-31
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2022-12-31
WernerMeier
By WernerMeier
• Newcomer
reply-icon Latest Reply -  2023-01-01

Resolved! My billing information was changed by someone else

Today I got an email from Zoom that said that my billing information was changed by a person I know. How can someone else change the billing information of my personal account? I never authorized that. I’m sure this person doesn’t have my account cre... Show more

Today I got an email from Zoom that said that my billing information was changed by a person I know. How can someone else change the billing information of my personal account? I never authorized that. I’m sure this person doesn’t have my account credentials because I login with google and my account has two-factor authentication. If someone tried to login to my google account I’d also get an email.


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2022-12-28
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2022-12-28
h3xmind
By h3xmind
• Explorer
reply-icon Latest Reply -  2023-01-01
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