Don't know if this is the right Location, but I can't seem to get an answer from Zoom about this question: Status is Pending for RENEW30US1 in my account. What does that mean?

They sent me this discount coupon, it shows up in my account, but there is no Apply button, even though they tell me it's there.

Help? Thx!

I purchased a Zoom 500 Webinar for one month but anticipate that more than this will attend. If I upgrade my current plan now to Zoom 1000 Webinar, before the original (500) plan expires, will the new (1000) plan start at the end of the current billing plan OR for the remainder of the current billing plan?

The bot keeps telling me to go to 'account management and select billing' this is not anywhere on my menu.  I can't locate what they state nor can I find a way to change my info.  Also I want to renew for a full year but it looks like I'm stuck on monthly and can't figure out how to update that.  Help

I am the admin for our charity Zoom accounts.  I suspect that one of our users has given their login details to friends and/or family because I keep getting "Device or location you don't normally use" reports (See the image below)

Is there a way to receive a report of the location(s) so that I can challenge the user?

This is my first time in this forum, if my choice of Location is incorrect I apologise!

Many thanks

U3A Webmaster

I need to change the email that I have associated with my Zoom account but when I add the new email it says that it sent a confirmation email to the new email address BUT it doesnt actually send the email.

How do  you change the email account if it won't send the confirmation email?