Hello, I recently received an email from zoom stating that my account is using more than the available cloud recording storage and that Cloud recording will be disabled on Jan 11. This is an integral part of our business and I cant afford for this to happen, it shows me that I have used 334.28 GB (6686% used)  of the available 5 GB (I dont understand how this is possible??) and that I either need to delete or buy additional storage space, when I go to the page to purchase it I can see that it's asking me to pay 100/month for 1 TB of space, is this what I need to purchase? My billing will go up from 19$ monthly to 119$ monthly for the cloud space, is this the only option? I'm confused as how if I am allowed only 5gb how have I been able to use 334, is there any way around this? I am not able to connect with zoom representatives! Please help!

Hi, i have an issue with the subscription cancellation. I cancelled the subscription at jan 19 2023, but until february 28 2023, the refund (credit to that cancellation) still doesnt appeared in my credit card transaction detail. How many days is the refund/cancellation to be appeared? Please someone with the same problem could help me. Thank you

i can't sign in on laptop, but i can use the same email and password for both website and phone.

Seriously, we need help but it shows a basic plan can't report a problem????? So it is means i have to pay money before u all solve my problem ? annoying🙂 

I have paid for 3 accounts. One is working fine, one is deactivated, but even as Admin it won't let me reactivate it and one is linked to a person who has left and I need to change the name and email. I can do this however it sends an email to the past owner of the email address, the email account no longer exists! What can I do, as I need all three account to book meetings on, I'm paying for 3 but can only use one??

Thanks 

My employer has been trying to get his profile picture to display during zoom calls but it never does. It does appear when looking at his account information but not when he joins a call hosted by someone else. He does ensure he logs into his account prior to joining. How do we fix this issue?