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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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  • Viewing your Zoom invoice history

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Annual Subscription Reversal

Dear Support team We do not wanted to continue with zoom paid licences for this year. our term should supposedly be terminated on 28th FEb 2023 however USD$ 299 is charged for two licenses which are no more required. You are rrequested to please clos... Show more

Dear Support team

 

We do not wanted to continue with zoom paid licences for this year. our term should supposedly be terminated on 28th FEb 2023 however USD$ 299 is charged for two licenses which are no more required. You are rrequested to please close down the licence facility and generate reversal of USD 299. 

 

Thanks

Saad Yousaf  

 


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2023-03-15
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2023-03-15
Saad_Yousaf
By Saad_Yousaf
• Newcomer
reply-icon Latest Reply -  2023-03-16

gd mng members, how do I buy more storage space thnx

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2023-03-09
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2023-03-09
joelnadome23
By joelnadome23
• Newcomer
reply-icon Latest Reply -  2023-03-16

Resolved! Spam Email?

I received a "Your Bill is Past Due" from the following email:-***********Can someone confirm if this is a registered email for zoom or is this SPAM ? I looked into my INvoice history and there is nothing pending.I would appreciate any info that can ... Show more

I received a "Your Bill is Past Due" from the following email:-

***********

Can someone confirm if this is a registered email for zoom or is this SPAM ? I looked into my INvoice history and there is nothing pending.

I would appreciate any info that can be provided.

 


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2023-03-09
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2023-03-09
EleniP
By EleniP
• Newcomer
reply-icon Latest Reply -  2023-03-16

Resolved! BILLING

I HAVE A PRO SUBSCRIPTION KAI I PAY 13,99 eUROS. IN ORDER TO GAIN THE DISCOUNT OF 40% HAVE I TO OPEN A NEW ACCOUNT???

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2022-10-24
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2022-10-24
EMMANUEL121
By EMMANUEL121
• Newcomer
reply-icon Latest Reply -  2023-03-16

Accounts from the same domain are treated as they belong to different companies

A long time ago I noticed that mail accounts from the same domain are treated as they belong to differents companies (unless they are a popular domain like @gmail or @Yahoo. com). Each group member receives list of group contacts other people what ca... Show more

A long time ago I noticed that mail accounts from the same domain are treated as they belong to differents companies (unless they are a popular domain like @gmail or @Yahoo. com). Each group member receives list of group contacts other people what can bring to privacy violation. Could you please help me and share your view on this? Is it already fixed at ZOOm side? Thanks in advance for feedback.


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2023-03-16
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2023-03-16
Paulina_Poland
By Paulina_Poland
• Newcomer

Stop incoming payment

Hi everyone,
Is there any way to stop incoming payment? Deadline is on Feb 20th 2023 but still no pay it yet. 
Thank you

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2023-03-16
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2023-03-16
miftahmiftahul
By miftahmiftahul
• Newcomer

Upgrade to PRO

I upgraded to PRO on 8 March have an invoice and have paid for the upgraded however my account still appears to be marked as basic and I have an urgent need to use the longer recording time. Please help

 

Markddf

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2023-03-13
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2023-03-13
Markddf
By Markddf
• Newcomer
reply-icon Latest Reply -  2023-03-15

updating to annual and getting credit for what I have already paid

I currently saw that if I switch to annual I would save 30%.  Does anyone know whether I would get credit or receive a refund of what I have already paid monthly. 

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2023-03-15
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2023-03-15
Virg
By Virg
• Newcomer

have Basic Account but not able to access phone support neither IDs are recognised!

i am trying to get to the techical support but not able to access it. When to key Personal Meeting ID and Host Key (which i did correctley) the automated messafe is "we dont recognise your account" ... option is to try again which i did or to go back... Show more

i am trying to get to the techical support but not able to access it. When to key Personal Meeting ID and Host Key (which i did correctley) the automated messafe is "we dont recognise your account" ... option is to try again which i did or to go back .. i am running in circles here.. 

Do users of the Basic (free) account have access to the technical support


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2023-03-12
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2023-03-12
Slavitsa
By Slavitsa
• Newcomer
reply-icon Latest Reply -  2023-03-15

Entering a credit card

When signing up earlier, I had to enter my credit card info, and it said I would not be charged. Was this correct because I did so?Then I was instantly messaged by my credit card company that a $39.99 charge was made, and did I authorize it? I said n... Show more

When signing up earlier, I had to enter my credit card info, and it said I would not be charged. Was this correct because I did so?
Then I was instantly messaged by my credit card company that a $39.99 charge was made, and did I authorize it? I said no, and the card was shut down. I was able to find the company that made the charge, Abhelpline.com, and they had customer service bots ready to assist. It told me the the charge was for a streaming service, which I did NOT authorized, and the subscription was canceled. That word, "subscription" grabbed my attention. When I entered the credit card to join Zoom was it was subscription I entered, as well?
The whole thing is kind of fishy to me. Any help would be greatly appreciated.
Eric

 


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2023-03-11
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2023-03-11
echoughton
By echoughton
• Newcomer
reply-icon Latest Reply -  2023-03-15
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