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  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

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Markddf
Newcomer
Newcomer

‎2023-03-13 09:17 PM

I upgraded to PRO on 8 March have an invoice and have paid for the upgraded however my account still appears to be marked as basic and I have an urgent need to use the longer recording time. Please help

 

Markddf

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4 REPLIES 4

Sarah1973
Newcomer
Newcomer

‎2023-03-14 09:29 AM

We are having the same issue, two payments have gone out of the account, but still showing as 'basic' so we are limited to 40 minutes. Amy assistance would be appreciated 

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Markddf
Newcomer
Newcomer
In response to Sarah1973

‎2023-03-14 05:43 PM

Very disappointing Sarah and of course almost impossible to contact Zoom. I am pretty disappointed with them.

 

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S_K
Community Champion | Employee
Community Champion | Employee

‎2023-03-15 07:48 AM

Hello @Markddf and @Sarah1973 

 

Please make sure you have assigned your paid license to yourself. See Assigning Zoom Licenses. If you need further assistance, please reach out to Billing by chat.

 

Please click Accept as Solution if this led you to a resolution. This will help others who may have the same question.

 

 

 

 

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Sarah1973
Newcomer
Newcomer
In response to S_K

‎2023-03-15 11:39 AM

There doesn't seem to be any licence on my account to assign to me, and I can only use the online chat bot as my account is showing basic membership which doesn't allow the online webchat

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