Purchased the 500 large meeting upgrade, but now realize I will have more participants than estimated and need the 1000 license.  Can I somehow upgrade/exchange to the 1000 without forfeiting what I paid for the 500?  Or is the $50 I spent on the 500 wasted?  I can't find a way to contact a person in billing to help with this question.

I have purchased zoom pro license via google play on my android smartphone. It's been 2 days, the license status is still basic.

When i try again to subscription, error message appears "You have subscribed to Zoom Pro (Annual)".
And then when i click OK, sentence appears "Sorry there are no zoom pro plans you are eligible to purchase through google play at this time"

Can anyone help me? Thank you

I own a Pro License. There are only 2 users on my account - myself as the license owner, and my wife as a basic user. Previously when I am not using Zoom, I was able to assign my license to my wife to host meetings extending more than 40 minutes. However, lately when I assign the license to her (and I become a basic user) she is only able to host meetings lasting only 40 minutes. Why is this so?

I think it is unfair (and uncompetitive) for Zoom to expect me to purchase another license for my wife to use my Zoom account to organize a meeting, especially when we are not concurrently holding meetings on Zoom at the same time. We also never hold meetings involving up to 50 people at a time. 

Hello, 

My organisation has the Pro version of Zoom. The website says that this allows us to have up to nine licenses. However, we only have one user, and when I try to add another user, it says there are no more licenses available and that I need to buy more. Then when I clicked on "purchase more licenses" it took me to a page to upgrade my account. I don't understand why I need to upgrade my account, if 9 licenses are included in pro. 

Can anyone help?

Many thanks

I have had a zoom account for over six year that has had the sign-in email address NISHISKSI@THRIVENOWNUTRITION.COM

Today I tried to sign-in and got a message that the email account is not registered. As a result of this issue, I am not able to access the account. The email address is still active and I receive emails from zoom regularly.

How can I regain access to my account and get the recorded videos?

my account has completely disappeared.  password doesn't work and the forgot password tells me to set up a new account.  I was just billed on the 25th!  anyone know how i can get in touch with someone?  the phone number hangs up on me after going through the menu.  VERY FRUSTRATING!