Paid for pro but only have one license

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Hello,

My organisation has the Pro version of Zoom. The website says that this allows us to have up to nine licenses. However, we only have one user, and when I try to add another user, it says there are no more licenses available and that I need to buy more. Then when I clicked on "purchase more licenses" it took me to a page to upgrade my account. I don't understand why I need to upgrade my account, if 9 licenses are included in pro.

Can anyone help?

Many thanks

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!