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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Paid for Pro, account still showing Basic

I have paid for the annual zoom pro but it hasn't been upgraded to Pro.. it is still showing basic... I have raised the ticket also but no resolution to my problem.. Zoom customer care service is pathetic. We can not connect to Customer care unless w... Show more

I have paid for the annual zoom pro but it hasn't been upgraded to Pro.. it is still showing basic... I have raised the ticket also but no resolution to my problem.. Zoom customer care service is pathetic. We can not connect to Customer care unless we have a pro account.. Please help me.. my clients are facing that 40 mins problem since yesterday..

 


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2023-04-18
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2023-04-18
Armayoga
By Armayoga
• Newcomer
reply-icon Latest Reply -  2023-07-14

Error:access restricted

I’m trying to make a payment and it won’t allow. I tried on different devices. Disable pop up blocking and used different cards for payment. Please advise 

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2023-07-14
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2023-07-14
Princessmo
By Princessmo
• Newcomer
reply-icon Latest Reply -  2023-07-14

invoice

I have been chased to pay an invoice which I have never received and cannot log into account

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2023-07-13
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2023-07-13
BrianChernett
By BrianChernett
• Newcomer
reply-icon Latest Reply -  2023-07-14

Change my subsciption from monthly to yearly

Hey,

I am cancelling my monthly pro one and I want is to set up my yearly pro one. Why can't I do that, please?

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2023-07-14
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2023-07-14
jesus2021
By jesus2021
• Newcomer

Can't add the Large Meeting plugin to cart, does anyone know why?

Can't add the Large Meeting plugin to cart, I Have Zoom one pro paid subscription.
Im pressing in 'add to cart' and its just not working (others add on are working if im trying to add them to the cart)

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2023-07-09
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2023-07-09
Eyalma
By Eyalma
• Newcomer
reply-icon Latest Reply -  2023-07-14

Accidentally started an educator account and now I can't log in

I was looking to sign in to Zoom with my work email but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to sign an educator data release form, which does not apply to my organization/the ... Show more

I was looking to sign in to Zoom with my work email but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to sign an educator data release form, which does not apply to my organization/the work we do. Is there any way to disable this so I can just have a regular Zoom account again? I'm using my personal email to post this since I am fully locked out. 


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2023-05-25
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2023-05-25
jdom32020
By jdom32020
• Newcomer
reply-icon Latest Reply -  2023-07-14

where are my old invoices

Hi, wanted to check my "old" invoices of the year 2022. I read as follows - but there is no archive or link or hint. What do I have to do - thank you! Archivierte RechnungenWenn Sie seit 2015 Kunde von Zoom sind, enthält Ihr Konto unter Umständen arc... Show more

Hi, wanted to check my "old" invoices of the year 2022. I read as follows - but there is no archive or link or hint. What do I have to do - thank you!

 

Archivierte Rechnungen

Wenn Sie seit 2015 Kunde von Zoom sind, enthält Ihr Konto unter Umständen archivierte Rechnungen. Diese Rechnungen stammen aus unserem alten Abrechnungssystem und stehen weiterhin für Ihre Unterlagen zur Verfügung. Wenn Sie ältere Rechnungen haben, sollten Sie oben auf der Seite einen Link sehen, der besagt: „Diese Seite enthält alle Rechnungen für das vergangene Jahr. Sie können auch Rechnungen für die letzten 3 Jahre sehen.“ Klicken Sie auf den Link, um Ihre älteren Rechnungen anzuzeigen.


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2023-07-10
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2023-07-10
ProfWz
By ProfWz
• Newcomer
reply-icon Latest Reply -  2023-07-14

How does an admin change the email address of a user?

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2023-07-07
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2023-07-07
SailorBob
By SailorBob
• Newcomer
reply-icon Latest Reply -  2023-07-14

Changing email login address when original address is no longer active

My original sign in email address is no longer active and I cannot access it. I went to settings and updated to an active email address but received a message to contact Zoom help in order to activate the change. I tried Zoom chat but was told I do n... Show more

My original sign in email address is no longer active and I cannot access it. I went to settings and updated to an active email address but received a message to contact Zoom help in order to activate the change. I tried Zoom chat but was told I do not have access to live chat support and was given no option to fix the problem. What now?


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2023-07-14
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2023-07-14
J-Michael
By J-Michael
• Newcomer
reply-icon Latest Reply -  2023-07-14

delete the credit card information

I need to know how to delete the information for the credit card in the 'Billing' section. I tried to do this but it appears to change the payment only without deleting the existing information for the credit card. 

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2022-12-06
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2022-12-06
leeym
By leeym
• Newcomer
reply-icon Latest Reply -  2023-07-13
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