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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

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  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

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  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

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  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

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Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Change of email address when access to previous email is not available

I left my job and now I do not have access to that email. But that's the email linked to my Zoom account. Zoom won't change my email unless I reply from that email. I emailed Zoom support for help. I got no reply from them. Do I have to create a diff... Show more

I left my job and now I do not have access to that email. But that's the email linked to my Zoom account. Zoom won't change my email unless I reply from that email. I emailed Zoom support for help. I got no reply from them. Do I have to create a different account?


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2023-05-09
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2023-05-09
lindarwillis
By lindarwillis
• Newcomer
reply-icon Latest Reply -  2023-06-13

Implications of unassociating account

I have a temporary issue with not being able to get a hold of the admin that manages my zoom pro account. I have an existing scheduled meeting where I need to enable "Language Interpretation" on my account (It's wild that this needs to be enabled at ... Show more

I have a temporary issue with not being able to get a hold of the admin that manages my zoom pro account. 

I have an existing scheduled meeting where I need to enable "Language Interpretation" on my account (It's wild that this needs to be enabled at the admin level). 

 

It seems like my best option may be to un-associate my account temporarily so that I can enable the "Language Interpretation" feature on the account.

 

  1. I want to be 100% sure that if I unassociate my account, that my existing scheduled meeting will still work with my account. 
  2. Will I be able to enable "Language Interpretation" on my account, and then add the "Language Interpretation"  feature to the already scheduled meeting, as long as it hasn't started?
  3. I'll need a 'pro' account for the "Language Interpretation" feature, will I be able to do a free trial for this having already been on a pro account (but paid under my admin previously?)
  4. What are the implications with the payment that's already been made for the Pro account on my admin end?
  5. Could I simply reassociate with the account afterwards? 

This is a super convoluted process, because of the way zoom's currently architected. I'm open to other solutions, but this is the best I can think of at the moment and I want to understand all of the implications should I go down this route. 


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2023-06-13
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2023-06-13
Chump
By Chump
• Newcomer

Organização Não Governamental

Sou dirigente de uma Organização Não Governamental e soube que existe a possibilidade de ter acesso gratuitamente a outros pacotes do Zoom. Atualmente estamos cadastrados no Plano Básico e qualquer mudança implica em pagamento. Como ter acesso a outr... Show more

Sou dirigente de uma Organização Não Governamental e soube que existe a possibilidade de ter acesso gratuitamente a outros pacotes do Zoom. Atualmente estamos cadastrados no Plano Básico e qualquer mudança implica em pagamento. Como ter acesso a outros Planos gratuitamente?

Obrigado


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2023-06-13
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2023-06-13
Sávio
By Sávio
• Newcomer

Changed Email, now says I need to upgrade again.

Hi, I paid and have an upgraded account with Zoom, but I recently changed my email, and when I did that, it disappeared, and now says I need an upgraded account. It is affecting my business, and if I do not get it resolved soon, will do chargeback. I... Show more

Hi,

 

I paid and have an upgraded account with Zoom, but I recently changed my email, and when I did that, it disappeared, and now says I need an upgraded account. It is affecting my business, and if I do not get it resolved soon, will do chargeback. I don't want to, but also cannot get in touch with a human. Anyone in the community that can help? 


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2023-03-01
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2023-03-01
tompkinsventure
By tompkinsventure
• Newcomer
reply-icon Latest Reply -  2023-06-13

I was offered a 50% discount to upgrade and it says I am not elligable

I was offered discounts at 2 different times and both times I tried to accept them I was rejected. How do I fix this? I have tried to call into zoom 3 times but I can never wait the amount of time that seems to be necessary

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2023-06-13
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2023-06-13
amandagibson08
By amandagibson08
• Newcomer

Usage Reports

i want to know if i upgrade my account from Basic to Pro, will i be able to view my PAST 60 days meetings?

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2023-06-13
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2023-06-13
felipe1975
By felipe1975
• Newcomer

Resolved! The invoice date is wrong when I purchase Zoom One

Hi All,i couldn't reach zoom email for now, seems they have changed the support email or turned it downI don't know where can I get help.I purchase Zoom one yesterday and the next invoice should be one month from now which is 11 July 23, but on my sc... Show more

Hi All,

i couldn't reach zoom email for now, seems they have changed the support email or turned it down

I don't know where can I get help.

I purchase Zoom one yesterday and the next invoice should be one month from now which is 11 July 23, 

but on my screen, it still shows that my next invoice is 18 June 23 which is 6 days from now.

 

I don't know how to fix this error and show this error since the support email is not available anymore 

 

could someone help me? thank you in advance 

 


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2023-06-12
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2023-06-12
ANCOLL
By ANCOLL
• Newcomer
reply-icon Latest Reply -  2023-06-13

Upgrade Account Not Working

Dear Zoom

 

I Already upgrade account plan from basic to pro, but the fitur is still basic , what should i do to fixing this problem.

 Can you explain why.

 

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2023-06-13
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2023-06-13
Rifqy2410
By Rifqy2410
• Newcomer

Cannot add user for licenses because domain were blocked

Hello,
i just buy 4 licenses and going to assign the licenses to collagues. but when i put their email, it says domain were blocked.
can you help me?
Thank you

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2023-06-12
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2023-06-12
okyrahmanto
By okyrahmanto
• Newcomer

Can't sign in to Account

Was on a Basic Package initially and then upgraded to the $149.00 Package.  Believe all my sign-in info reverts back to Basic Package!   Help please!  Customer Support will not deal with Basic Subscribers.

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2023-05-31
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2023-05-31
MustangRugbyInc
By MustangRugbyInc
• Newcomer
reply-icon Latest Reply -  2023-06-12
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