Zoom Pro Dropped to Basic

[Omshanti5]

Last I week logged on as usual to my zoom account to a meeting I had arranged and after 40 minutes I was being asked to upgrade.  Then I noticed that my Zoom Pro had dropped to basic and all my billing history had disappeared.  I paid my annual account fee for Standard Pro Annual on 31st July 2022 and so the subscription is in date.  Can someone from Zoom contact me please. 

[md21]

I'm having a similar issue. My account type was not downgraded from Pro to Basic (according to my profile), but all of my existing meetings are now suddenly limited to 40 minutes, and I received a prompt asking me to upgrade to Pro.

[mariabaumback]

Me, too, just very embarrasing

[melissa49]

Me, too and inquiring online is a deadend. All I got was message to upgrade (I am already paying for PRO) and to come to this Community. Yet no one on the ZOOM team supports this community apparently. WTAF??

[Vernon1]

My account was dropped to a basic account from a pro plan. And for no apparent reason!

[mariabaumback]

Me too, what do we do