Payment Cancellation and Repayment Inquiry

[momorang]

I paid for a Zoom webinar with 3,000 attendees, but accidentally increased the number of Pro account participants by 3,000. Is there any way to get a refund and resubmit? Please help.

[Mandel · Accepted solution]

Hi @momorang ,

Upon review, I see that you have already received a refund for the Large Meeting 3000 license. If you have further questions, I suggest that you reply to the support ticket that is currently assigned to our support team.

Thanks,
Zoom Community Team

[momorang]

Thank you for your response and excellent service.

The issue has been resolved successfully.

[momorang]

Thank you for your prompt response and excellent service.

The issue has been resolved successfully.