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Payment Cancellation and Repayment Inquiry

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momorang
Explorer
Explorer

‎2025-08-03 08:22 PM

I paid for a Zoom webinar with 3,000 attendees, but accidentally increased the number of Pro account participants by 3,000. Is there any way to get a refund and resubmit? Please help.

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Mandel
Community Champion | Employee
Community Champion | Employee

‎2025-08-05 06:11 AM

Hi @momorang ,

 

Upon review, I see that you have already received a refund for the Large Meeting 3000 license. If you have further questions, I suggest that you reply to the support ticket that is currently assigned to our support team.

 

Thanks,
Zoom Community Team

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3 REPLIES 3

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Mandel
Community Champion | Employee
Community Champion | Employee

‎2025-08-05 06:11 AM

Hi @momorang ,

 

Upon review, I see that you have already received a refund for the Large Meeting 3000 license. If you have further questions, I suggest that you reply to the support ticket that is currently assigned to our support team.

 

Thanks,
Zoom Community Team

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momorang
Explorer
Explorer
In response to Mandel

‎2025-08-11 07:38 AM

Thank you for your response and excellent service.

The issue has been resolved successfully.

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momorang
Explorer
Explorer

‎2025-08-11 07:37 AM

Thank you for your prompt response and excellent service.

The issue has been resolved successfully.