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Billing & Account Management
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Billing & Account Management Support

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

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Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Paiement

Bonjour à tous,

je voudrais arrêter mon abonnement et je ne trouve nulle part sur mon compte cette possibilité.

quelqu'un peut il m'aider sachant que je parle très mal l'anglais 

merci d'avance à tous 

Jean-Marc

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2024-01-19
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2024-01-19
Jmplume
By Jmplume
• Newcomer
reply-icon Latest Reply -  2024-01-29

Error Licencias

Hola, hace un mes pagué anual mi plan ZOOM, esto es hasta el 16 de diciembre 2024. Yo tengo ZOOM PRO, este plan incluye hasta 9 licencias, hasta ahora solo lo habia utilizado yo, entonces quedan 8 verdad?. Necesito otorgar esas otras licencias pero e... Show more

Hola, hace un mes pagué anual mi plan ZOOM, esto es hasta el 16 de diciembre 2024. Yo tengo ZOOM PRO, este plan incluye hasta 9 licencias, hasta ahora solo lo habia utilizado yo, entonces quedan 8 verdad?. Necesito otorgar esas otras licencias pero el sistema dice que yo no tengo licencias disponibles...

Por favor, Como corrijo este error del sistema de forma urgente para poder dar estas licencias a mi equipo?

Gracias


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2024-01-19
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2024-01-19
Kervher
By Kervher
• Newcomer
reply-icon Latest Reply -  2024-01-29

Resolved! timing out with Pro account

Does my pro license not allow me to have longer meetings than 40 minutes?

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2024-01-22
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2024-01-22
clbaine
By clbaine
• Newcomer
reply-icon Latest Reply -  2024-01-29

Resolved! Deleteing my email on file from a Zoom different account I use to own

A few years ago I opened an account for our association. I was the owner and had 2 other admins. 1 license for the pro plan with webinars up to 500 plan. Now that I am no longer in the organization the ownership went to the chair of the association. ... Show more

A few years ago I opened an account for our association. I was the owner and had 2 other admins. 1 license for the pro plan with webinars up to 500 plan. Now that I am no longer in the organization the ownership went to the chair of the association. I logged out and was told I was no longer on the account. Now that I want to have my independent account it is to my surprise still used for the associations account. IHow do I delete my email from the associations zoom account. I want to use my email to open a new personal account.


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2024-01-22
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2024-01-22
Napi
By Napi
• Newcomer
reply-icon Latest Reply -  2024-01-29

Double Debit

We have been debited twice for the same account. This query has been pending since march 2023 with no result. 

Kindly furnish us with the correct person or people to contact with account queries. Not the chat bot or the how to page.

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2024-01-29
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2024-01-29
JBoffice
By JBoffice
• Newcomer

[Pro license] consolidating accounts

Hi team, We are a small business - and have 2 x Pro tiered licenses across 2 x accounts; vs what we should have done: have 1 account with 2 x licenses. Does anyone know if its possible for us to consolidate these two accounts - on the Pro Tier? Cheer... Show more

Hi team,

 

We are a small business - and have 2 x Pro tiered licenses across 2 x accounts; vs what we should have done: have 1 account with 2 x licenses.

 

Does anyone know if its possible for us to consolidate these two accounts - on the Pro Tier?

 

Cheers
Dave 


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2024-01-28
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2024-01-28
OSadmin_AU
By OSadmin_AU
• Newcomer
reply-icon Latest Reply -  2024-01-29

Zoom Account

I already paid the annual fees for Zoom that was deducted from my bank account.

But I could not get access to the fee paying account and it still keeps on saying upgrade.

How can I solve the problem?

 

Thank you

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2024-01-28
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2024-01-28
Dr-MarOxford
By Dr-MarOxford
• Newcomer

支払い方法の変更

先日、有料版(プロプラン)+ウェビナーの申し込みをしました。支払い方法を「振込」にしてしまったのですが変更したく、方法をご教示いただくことは可能でしょうか。 アカウント管理>請求 を開いても変更できそうになく、、ご確認いただけますと幸いです。(お客様には保留中のサブスクリプション リクエストがあり、現在 Zoom でお支払い額の収集処理を行っています。受領次第、●●●(メールアドレス)に宛ててメールで連絡いたします。)と表示されています。 Show more

先日、有料版(プロプラン)+ウェビナーの申し込みをしました。支払い方法を「振込」にしてしまったのですが変更したく、方法をご教示いただくことは可能でしょうか。

 

アカウント管理>請求 を開いても変更できそうになく、、ご確認いただけますと幸いです。

(お客様には保留中のサブスクリプション リクエストがあり、現在 Zoom でお支払い額の収集処理を行っています。受領次第、●●●(メールアドレス)に宛ててメールで連絡いたします。)

と表示されています。


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2023-11-19
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2023-11-19
webb1
By webb1
• Newcomer
reply-icon Latest Reply -  2024-01-28

Account Settings

i want to add custom emoji and then the zoom support says to go to account setting under account management.well the problem is that i cant find account settings. and when i click on a link that send me to account settings it says, "No permission. (2... Show more

i want to add custom emoji and then the zoom support says to go to account setting under account management.
well the problem is that i cant find account settings. and when i click on a link that send me to account settings it says, "No permission. (200) ".  i am the owner of my account and i need help.
if u help me i give u digital cookie 🍪


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2024-01-28
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2024-01-28
hiHelloBye
By hiHelloBye
• Newcomer

Cancel Large meeting Auto renew for next month, cancel billing invoice

For the large meeting 500, I subscribed the plan with one month plan for past months, when I need to use large meeting. But previous month zoom make large meeting plan for me about 10 days $17 to equal the zoom pro due date (26 th of month) . Now Zoo... Show more

For the large meeting 500, I subscribed the plan with one month plan for past months, when I need to use large meeting. But previous month zoom make large meeting plan for me about 10 days $17 to equal the zoom pro due date (26 th of month) . Now Zoom Large meeting is auto renew for next month.
I don't want to do this. I don't need large meeting plan for this month also I have not yet to pay new billing invoice for the large meeting.

Although cancel this plan, still have to give the billing, I don't want to pay for this invoice. Please support me for this issue, Thanks


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2024-01-27
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2024-01-27
aungnyithit21
By aungnyithit21
• Newcomer
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