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Unfair Charges

Amy2024
Newcomer
Newcomer

‎2024-01-31 01:25 PM - last edited on ‎2024-02-02 01:41 PM by Community Moderator | Employee

I made a one-time payment of $15.99 to Zoom on December 31, 2023, and was surprised to see that another payment was processed today. The details are as follows: Account Number: ********** Payment Method: PayPal Payment Date: 01/31/2024 Amount: 15.99 US Dollar

 

I was very clear I made a one-time payment and didn't check the automatic payment. I used it twice after payment because I needed to use the app without interruption. I was surprised that a payment of $15.99 was processed. I have gone ahead to canceled the subscription on Zoom but want my payment refunded.

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