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Zoom AI Companion2024-01-29 04:59 AM - last edited on 2024-02-02 01:43 PM by RN
Dear Zoom,
I want to report the death of one of your customers. I have a number of issues:
1. Nowhere on your webpages is there a place to notify you of this.
2. Your chatbot does not understand the request.
3. Billing support requires information I do not possess.
4. Your telephone line requires input of information I do not possess.
5. To find a general email address I had to search the Internet.
6. Your email response was to refer me back to your main pages
This is not only poor customer service, but comes at a time when I am dealing with the death of a relative.
Would you please let me know, by return, how I can report this bereavement to a human being at your offices, bearing in mind that I have only the basic personal information about him, and no specific account details other than a recent payment made to you.
Solved! Go to Solution.
2024-01-30 02:52 PM
Hi @Stephen2024
Here is the Italy phone number:
SALES EXT. 1 | SUPPORT EXT. 2 | BILLING EXT. 3 /P>
Language availability
Italian: Weekday business hours
English 24/7
2024-01-29 08:51 AM
Hi @Stephen2024,
I'm sorry for your loss and the difficulty you're having trying to cancel his account. Try calling 888-799-9666 (ext 3) and explain the situation. If you have your own Zoom account, you can try submitting a Billing request to explain that you can't access the account in question.
Aside from this, disputing the next charge will cause the account to be cancelled for non-payment.
Kind regards,
~S
2024-01-29 01:23 PM
Thanks for the suggestions.
Is that number in USA? I am based in Italy.
The alternative suggestion is not so good. A payment went out from the deceased bank in December 2023 and appears to be for an annual subscription. I want to know the situation regarding a refund.
2024-01-30 02:52 PM
Hi @Stephen2024
Here is the Italy phone number:
SALES EXT. 1 | SUPPORT EXT. 2 | BILLING EXT. 3 /P>
Language availability
Italian: Weekday business hours
English 24/7
2024-01-30 08:21 PM
Many thanks for that information. I will give them a call.