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Billing & Account Management
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Billing & Account Management Support

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

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  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

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Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

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  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

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Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Resolved! HELP!! unable to assign license error You have exceeded the limit of license assignment for your....

okay, maybe i start on the wrong location, let try a new fresh discussion i dont understand why, i cannot assign my license, i can unassign, but after that i cannot assign again, is there something wrong?my license is still more then 10, but i cannot... Show more

okay, maybe i start on the wrong location, let try a new fresh discussion

 

i dont understand why, i cannot assign my license, 

i can unassign, but after that i cannot assign again, 

is there something wrong?

my license is still more then 10, but i cannot assign to mw account, 

now, i cannot assign the license, and all my account turn to basic, 

and zoom want me to buy more lisence for me to can assign? 

im still missing the point here,

limit 3.PNG

on top of the user account i got this notification

 soo im thinking is there a problem with my account, 

i sign up new fresh account, 

buy 1 lisence pro

and add other account, 

ok, now in my admin have to account, 

i try to assign and unassign, 

after 5 times  i cannot assign again, 

new zoom error.PNG

 

as you can see this is what it say,

 

so how do i assign new account? i have to buy more and more and more again? 

and after this, how can i assign? 

this is a scam, 


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2023-04-03
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2023-04-03
bravosnk
By bravosnk
• Participant
reply-icon Latest Reply -  2024-08-13

Adding a colleague as co-host on enterprise account

I have a license through a university enterprise account. I have scheduled a recurring meeting to be used for a class I will be teaching and want to add one of my university colleagues as a co-host. When I attempt to do this, I get an error message t... Show more

I have a license through a university enterprise account. I have scheduled a recurring meeting to be used for a class I will be teaching and want to add one of my university colleagues as a co-host. When I attempt to do this, I get an error message telling me my colleague cannot be added at this time. How can I overcome this issue? 


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2024-08-13
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2024-08-13
thallaq
By thallaq
• Newcomer
reply-icon Latest Reply -  2024-08-13

Invoice in another language

Hey, I need an invoice in Polish. Is there a way to download the invoice in other language than english?

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2024-08-13
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2024-08-13
Marta19992
By Marta19992
• Newcomer

One Pro bezahlt, aber Lizenz weiter Basic

Hallo,

 

ich habe die One Pro Lizenz bezahlt, aber überall zeigt es mir weiter die Basic-Version an und ich muss Sitzungen nach 40 Minuten beenden. 

Was muss ich tun, um meine bezahlte Lizenz auch nutzen zu können?

 

Danke im Voraus

Metze

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2023-10-17
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2023-10-17
Metze
By Metze
• Newcomer
reply-icon Latest Reply -  2024-08-13

Discount Coupon Code

I noticed that there would be 50% discount if I buy zoom license by January 31. But I'm not getting the coupon code to apply. Please help me find this. 

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2023-01-07
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2023-01-07
saidurliakat
By saidurliakat
• Newcomer
reply-icon Latest Reply -  2024-08-12

Refund request

HELLO, good evening, very respectful greetings. I am writing by this means to request a refund of one of the membership and sales taxes charged twice and for which I have proof of reliable account or evidence of what I request belongs to me. On two c... Show more
HELLO, good evening, very respectful greetings.  I am writing by this means to request a refund of one of the membership and sales taxes charged twice and for which I have proof of reliable account or evidence of what I request belongs to me.    On two credit card statements from different banks I was charged the same amounts $149.90 and $19.49.   I explain what happened.     On April 27, I paid through Banco Popular and communal development BY payment descriptionZOOM US 888-799-9666 http://WWW.ZOOM.US the aforementioned sum.   Already on the 01st I confidently called a virtual meeting, what was my surprise that I was only allowed meetings of 37 to 40 minutes according to you because I had not paid the membership, it is uncomfortable because I teach 50 minute classes for almost three hours when they are virtual.           . THANK YOU

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2024-08-12
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2024-08-12
Rocio1407
By Rocio1407
• Newcomer

Paid account and I only allowed 40 minutes,

I have tried contacting help centre and left messages but have not heard back, can someone help?

 

kinlar

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2024-04-29
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2024-04-29
kinlar
By kinlar
• Newcomer
reply-icon Latest Reply -  2024-08-11

Deseo comprar otra licencia de zoom worksplace Pro

Tengo una licencia de Pro pero necesito comprar otra, para que ambas sean usadas en la misma franja horaria por dos usuarios distintos ¿cómo se hace esto?En la licencia actual que tengo de Pro, ya hay dos usuarios, pero si uno de ellos tiene la sesió... Show more

Tengo una licencia de Pro pero necesito comprar otra, para que ambas sean usadas en la misma franja horaria por dos usuarios distintos ¿cómo se hace esto?

En la licencia actual que tengo de Pro, ya hay dos usuarios, pero si uno de ellos tiene la sesión de zoom iniciada, la otra persona no puede iniciar sesión porque ya está ocupada. Necesito que ambos puedan iniciar sus propias sesiones independientemente. ¿Cómo se adquiere otro plan NUEVO de zoom pro?


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2024-08-10
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2024-08-10
Kattia
By Kattia
• Newcomer

Resolved! Cost of adding a license for an alternative host on a pro account

I just tried to add an Alternative Host who could start a meeting on my Pro account. I got a message that I need to purchase a license to do that. When I change the number from 1 to 2 on the billing page, I would be charged $300+ yearly instead of th... Show more

I just tried to add an Alternative Host who could start a meeting on my Pro account. I got a message that I need to purchase a license to do that. When I change the number from 1 to 2 on the billing page, I would be charged $300+ yearly instead of the $159 I'm now paying. Is that correct?  


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2024-07-26
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2024-07-26
JediGrandmom
By JediGrandmom
• Newcomer
reply-icon Latest Reply -  2024-08-07

Account Locked when trying to log in from another device

When I try to log in from my mac, the zoom app, or my iphone I get an error that my email or password are incorrect and if I try multiple devices I have ended up with a locked account for 30 minutes.I need to be able to log in from different devices ... Show more

When I try to log in from my mac, the zoom app, or my iphone I get an error that my email or password are incorrect and if I try multiple devices I have ended up with a locked account for 30 minutes.

I need to be able to log in from different devices at different times.  Does anyone have a resolution for this issue?


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2024-08-07
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2024-08-07
Smart4PawsInc
By Smart4PawsInc
• Newcomer
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