Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.

Register now
community.title
  • Products

    Empowering you to increase productivity, improve team effectiveness, and enhance skills.

    Learn more

    Workplace

    Communication
    • Meetings
    • Team Chat
    • Phone
    • Mail & Calendar
    • Scheduler
    Productivity
    • Docs
    • Whiteboard
    • Clips
    • Tasks
    Apps & Integration
    • App Marketplace
    Spaces
    • Rooms
    • Workspace Reservation
    • Digital Signage
    • Visitor Management
    Employee Engagement
    • Workvivo

    Business Services

    Customer Care
    • Contact Center
    • Virtual Agent
    • Workforce Engagement
    Sales
    • Revenue Accelerator
    Marketing
    • Events
    • Sessions
    • Webinars
    Ecosystems
    • APIs & SDKs
    • Workflow Automation
    Discover all products Plans & Pricing
  • Solutions
    By industry
    • Education
    • Financial Services
    • Government
    • Healthcare
    • Manufacturing
    • Retail
    • Frontline
    By audience
    • Small and Midsize businesses
    Enterprise
    • IT Professionals
    • Customer Experience
    • Sales and Revenue
    • Facilities
    • Marketing and Events
    For developers
    • Video SDK
    • Meeting SDK
    • App Marketplace
    • APIs
    • Webhooks
    • Zoom Apps
    • Developer Solutions
    For partners
    • Partner Solutions
    • Find a Partner
    • Become a Partner
    • Partner Portal
    • Partner Learning Center
    Plans & Pricing
  • Resources
    Explore
    • Zoom Blog
    • Resource Library
    • Webinars & Events
    • Customer Stories
    • Zoom Trust Center
    Connect & learn
    • Zoom Community
    • Learning Center
    • How-to Videos
    • Customer Success Hub
    Hardware & services
    • Global services
    • Hardware options
    • Customer Managed Key
    Support
    • Customer Support
    • Premier Support
    • Developer Support
    • Premier Developer Support
    Download the Zoom app

    Keep your Zoom app up to date to access the latest features.

    Download Center Download the Zoom app
    Zoom Virtual Backgrounds

    Download hi-res images and animations to elevate your next Zoom meeting.

    Browse Backgrounds Zoom Virtual Backgrounds
  • Plans & Pricing
  • Join
    • Join by Meeting ID
    • Public Event List
  • Host
    • Screen Share Only
    • With Video On
    • With Video Off
  • Sign In
  • Product Forums

    Empowering you to increase productivity, improve team effectiveness, and enhance skills.

    Zoom AI Companion
    Zoom Workplace
    • Meetings
    • Team Chat
    • Phone System
    • Mail & Calendar
    • Scheduler
    • Docs
    • Whiteboard
    • Clips
    • Notes
    • Marketplace
    • Rooms and Workspaces
    • Workspace Reservation
    • Tasks

    Business Services

    • Contact Center
    • Virtual Agent
    • Revenue Accelerator
    • Events and Webinars
    • Sessions
    All Products
  • User Groups
    Zoom Logo

    Community User Groups

    User groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.

    Programs

    • Community Champions
    • Zoom Education Ambassador Program

    Location and Language

    • India
    • Japan
    • Australia and New Zealand

    Industry

    • Education
    • Healthcare
    • Zoom Events & Sessions Experts
    View all user groups
  • Help & Resources
    Zoom Logo

    Community Help

    Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.

    All Support

    • Zoom Support
    • Zoom Status
    • Submit Feedback
    • Billing & Account Management

    Community Resources

    • Community Center
    • Rewards & Recognition
    • Social Corner
    • Community Champion Program
    • Customer Success Forum
    • OnDemand Learning
  • Events
    Zoom Logo

    Community Events

    The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.

    Community Events

    • Zoomtopia
    • Work Transformation Summit
    • Customer Success Events
Billing & Account Management
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • Zoom
  • Community Resources
  • Billing & Account Management
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Subscribe to RSS Feed
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
Getting Started
  • Getting Started Guide
  • Community Terms and Guidelines
Topics
  • Account Access 571
  • Admin 399
  • Agent & Supervisor Experience 18
  • Analytics and Reports 13
  • Best Practices 2
  • Billing & Invoices 930
  • Customer Stories 79
  • Customer Success Stories 3
  • Desk phones and devices 1
  • Education 5
  • Financial Services 4
  • Meeting Features 5
  • Messaging features 3
  • Other 633
  • Payment Methods 271
  • Recordings 1
  • Settings & Configuration 10
  • Setup and Configuration 5
  • Subscriptions 629
  • Upgrade Account 349
  • User & Role Administration 60
  • Workforce Management 1
  • Zoom Virtual Agent 28
Weekly Leaderboard
User Count
Mandel
Community Champion | Employee Mandel
5
S_K
Community Champion | Employee S_K
3
View all

Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

  • Customizing your profile
  • Resetting your forgotten password
  • Troubleshooting sign-in issues

Still looking for support?

  • Get started with the basics of billing and account management
  • Or, start a new community discussion

Pinned Posts

Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

Show less

Posted in Billing & Account Management
  • 1.1K Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 2 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-02-13
Posted in Billing & Account Management
  • 1.1K Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 2 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

500 Internal Server Error while creating Organization

when trying to create an organization I enter the Org name and the admin email, I pass captcha but receive "500 Internal Server Error" on safari and chrome, every single time.

Posted in Billing & Account Management
  • 1.6K Views
  • 2 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 1 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-05-08
Posted in Billing & Account Management
  • 1.6K Views
  • 2 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 1 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-05-08
NoaOsh
By NoaOsh
• Newcomer
reply-icon Latest Reply -  2024-06-12

Resolved! Not Receiving Activation Emails

I am trying to setup a new zoom account for a new organisation. I am not receiving activation emails. (Yes, I have checked spam.) I have tried two different emails and neither have worked. I have then sent emails from my own computer to those address... Show more

I am trying to setup a new zoom account for a new organisation. I am not receiving activation emails. (Yes, I have checked spam.) I have tried two different emails and neither have worked. I have then sent emails from my own computer to those addresses and no problem. I have sent them from another computer and no problem. Still not coming through from Zoom though.

 

The server is not a corporate one and as I say, the email addresses are working fine in all other environments except for Zoom. Any assistance would be appreciated.

 

Thank you,

 

Ric


Show less

Posted in Billing & Account Management
  • 41.3K Views
  • 27 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 2 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-02-03
Posted in Billing & Account Management
  • 41.3K Views
  • 27 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 2 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-02-03
bushsong
By bushsong
• Newcomer
reply-icon Latest Reply -  2024-06-12

pro account shows like a free account

My Zoom account is showing up like a free account, but I pay Pro and is not giving me access to team chart for support. Can someone help me

Posted in Billing & Account Management
  • 686 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-06-11
Posted in Billing & Account Management
  • 686 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-06-11
fcobedoya
By fcobedoya
• Newcomer

Received spam to my email address which is secret - only registered with my zoom account

Dear Zoom support, I received a message to "***********". This email address is only used for my account on Zoom. I never gave this address to anybody else than Zoom. So there must be a leak in Zoom and someone got my email address. Please investigat... Show more

Dear Zoom support, I received a message to "***********". This email address is only used for my account on Zoom. I never gave this address to anybody else than Zoom. So there must be a leak in Zoom and someone got my email address. Please investigate!

 

Here are all headers and below the content of the message:

 

Return-Path: <***********>
X-Original-To: ***********
Delivered-To: ***********
Received: from host.pkbdsa.biz (pkbdsa.biz [85.234.135.236])
by vmi684753.contaboserver.net (Postfix) with ESMTP id 8EC552A003B
for <***********>; Thu, 6 Jun 2024 13:57:05 +0200 (CEST)
Authentication-Results: vmi684753.contaboserver.net;
dmarc=pass (p=NONE sp=NONE) smtp.from=pkbdsa.biz header.from=pkbdsa.biz;
dkim=pass header.d=pkbdsa.biz;
dkim=pass header.d=pkbdsa.biz;
spf=pass (sender IP is 85.234.135.236) smtp.mailfrom=*********** smtp.helo=host.pkbdsa.biz
Received-SPF: pass (vmi684753.contaboserver.net: domain of pkbdsa.biz designates 85.234.135.236 as permitted sender) client-ip=85.234.135.236; envelope-from=***********; helo=host.pkbdsa.biz;
Received: from pkbdsa.biz (ec2-13-53-197-160.eu-north-1.compute.amazonaws.com [13.53.197.160])
by host.pkbdsa.biz (Postfix) with ESMTPA id E1000145375C
for <***********>; Thu, 6 Jun 2024 06:14:48 -0400 (EDT)
DKIM-Filter: OpenDKIM Filter v2.11.0 host.pkbdsa.biz E1000145375C
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=pkbdsa.biz;
s=default; t=1717668889;
bh=qiA8eSie0E9HOUOlS9/IdGsA8fQ1O+E2EquE3alVuoM=;
h=Reply-To:From:To:Subject:Date:From;
b=G0C2R6BBd/he2+wY9YJ0R7UnxU1KZbVEydeSLnY34UTfF0WJILLRA8nXDedVPuer6
AXdF89uQuHXBVIV8HRbZePugXJ5svZ735qVUNTcuNDbXh6wdZj+hY60rFYgz/M+ARJ
u9539U5I0p+mvajfqQHIj1xpjHyPkIp6QTVlZ83g=
DKIM-Filter: OpenDKIM Filter v2.11.0 host.pkbdsa.biz E1000145375C
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=pkbdsa.biz;
s=default; t=1717668889;
bh=qiA8eSie0E9HOUOlS9/IdGsA8fQ1O+E2EquE3alVuoM=;
h=Reply-To:From:To:Subject:Date:From;
b=G0C2R6BBd/he2+wY9YJ0R7UnxU1KZbVEydeSLnY34UTfF0WJILLRA8nXDedVPuer6
AXdF89uQuHXBVIV8HRbZePugXJ5svZ735qVUNTcuNDbXh6wdZj+hY60rFYgz/M+ARJ
u9539U5I0p+mvajfqQHIj1xpjHyPkIp6QTVlZ83g=
Reply-To: ***********
From: T Zwane <***********>
To: ***********
Subject: Personal
Date: 06 Jun 2024 10:14:48 +0000
Message-ID: <***********>
Mime-Version: 1.0
Content-Type: text/plain;
charset="utf-8"
Content-Transfer-Encoding: quoted-printable

 

-------- Originalnachricht --------
Betreff: Personal
Datum: 2024-06-06 12:14
Von: T Zwane <***********>
An: ***********
Antwort an: ***********

Hello there, I'm Thomas, representing a high net worth
individual's interests. Seeking overseas partners to manage
substantial funds confidentially for 5-10 years. Mutual benefit,
legal execution assured. Contact for details via email or provide
WhatsApp/mobile number for easier communication.

Regards,

Tom.


Show less

Posted in Billing & Account Management
  • 2.8K Views
  • 3 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-06-07
Posted in Billing & Account Management
  • 2.8K Views
  • 3 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-06-07
MM74
By MM74
• Newcomer
reply-icon Latest Reply -  2024-06-11

Resolved! Accidentally selected Education Account when creating a new account - now I am stuck

Posting this from an ALTERNATE account as the account in question I am unable to sign in to, or restart the account creation process because I accidentally selected "Education Account" when this does not apply to me. Can support please help with this... Show more

Posting this from an ALTERNATE account as the account in question I am unable to sign in to, or restart the account creation process because I accidentally selected "Education Account" when this does not apply to me.

 

Can support please help with this as it is a timely issue? I need this account as soon as possible!

 


Show less

Posted in Billing & Account Management
  • 1.9K Views
  • 2 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-06-03
Posted in Billing & Account Management
  • 1.9K Views
  • 2 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-06-03
laciev1996
By laciev1996
• Explorer
reply-icon Latest Reply -  2024-06-11

How to add my tax number in a running subscription to pay the net pricing?

Hey community, I am a business coach providing coaching sessions via zoom living in Berlin, Germany. When I started I neither had a seperate business bank account nor a tax number for my business.From now on I have both. I was able to simply add my n... Show more

Hey community,

 

I am a business coach providing coaching sessions via zoom living in Berlin, Germany.

 

When I started I neither had a seperate business bank account nor a tax number for my business.

From now on I have both.

 

I was able to simply add my new bank account details to pay my subscription from now on from my business bank account.

 

BUT I was not able to change the tax details.

1. As a business I understand that I should receive a net price from zoom.

2. I want to add my tax number

 

Who can help?

 

Do I need to cancel my subscription and start a new one?

 

Best, Peer


Show less

Posted in Billing & Account Management
  • 713 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-06-11
Posted in Billing & Account Management
  • 713 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-06-11
peersoetebeer
By peersoetebeer
• Newcomer

lost key to inside account not password lost 2AF

I lost the recovery key and the codes of the application of the 2Af double factor authentication key and I cannot use this account How can I reactivate myself, because I cannot within my account

Posted in Billing & Account Management
  • 1K Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-06-11
Posted in Billing & Account Management
  • 1K Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-06-11
harleyblue
By harleyblue
• Newcomer
reply-icon Latest Reply -  2024-06-11

No account associated with the email and changing old password is wrong

I have been trying to access my account from a different device and I’m being told the password is wrong, so I tried to change it and it says I do not have an account with the email and my old password is wrong.I do not know what to do as I can’t log... Show more

I have been trying to access my account from a different device and I’m being told the password is wrong, so I tried to change it and it says I do not have an account with the email and my old password is wrong.
I do not know what to do as I can’t log out of the account that was paid for or else I will entirely loose it. and to get any response you have to run around in circles


Show less

Posted in Billing & Account Management
  • 421 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-06-11
Posted in Billing & Account Management
  • 421 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-06-11
youngfaith_
By youngfaith_
• Newcomer

Resolved! Price increase of annual Pro license

I wish to when did the price of Annual Pro license increased from $149.9 to $159.9 ? Have any annuounment issued to user ?  

Posted in Billing & Account Management
  • 19.5K Views
  • 15 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 1 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-01-17
Posted in Billing & Account Management
  • 19.5K Views
  • 15 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 1 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-01-17
KM_CHENG
By KM_CHENG
• Newcomer
reply-icon Latest Reply -  2024-06-11

Cannot update Zoom version

I am a single owner using Workplace Pro, which I assume makes me the User/Admin. My version is 5.17.7 according to About Zoom. I have discovered there is an update but "Check for Updates" is not in Profile. If I go to the Zoom website, locate the upd... Show more

I am a single owner using Workplace Pro, which I assume makes me the User/Admin.  My version is 5.17.7 according to About Zoom.  I have discovered there is an update but "Check for Updates" is not in Profile.  If I go to the Zoom website, locate the updated version, and try to download it, nothing happens.  All that being said, my 5.17.7 version looks completely different now than it did several weeks ago.  I also tried to update the Zoom app on my iPad and was unsuccessful.

 

Similar issues in this community say to completely uninstall and reinstall.  Is that what I should do?  I can't seem to find the CleanZoom tool that is referenced in the database.  The link to it doesn't take me to the tool.

 

I can try uninstalling using Control Panel if that is the optimum course of action.

 

 


Show less

Posted in Billing & Account Management
  • 836 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-06-10
Posted in Billing & Account Management
  • 836 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-06-10
PJ80
By PJ80
• Newcomer
  • « Previous
    • 1
    • …
    • 86
    • 87
    • 88
    • …
    • 370
  • Next »

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion
  • About
    • Zoom Blog
    • Customers
    • Our Team
    • Careers
    • Integrations
    • Partners
    • Investors
    • Press
    • Sustainability & ESG
    • Zoom Cares
    • Media Kit
    • How To Videos
    • Developer Platform
    • Zoom Ventures
    • Zoom Merchandise Store
  • Download
    • Zoom App
    • Zoom Rooms App
    • Outlook Plug-in
    • Zoom Rooms Controller
    • Browser Extension
    • iPhone/iPad App
    • Android App
    • Zoom Virtual Backgrounds
  • Sales
    • 1.888.799.9666
    • Contact Sales
    • Plans & Pricing
    • Request a Demo
    • Webinars and Events
    • Zoom Experience Center
  • Support
    • Test Zoom
    • Account
    • Support Center
    • Learning Center
    • Feedback
    • Contact Us
    • Accessibility
    • Developer Support
    • Privacy, Security, Legal Policies, and Modern Slavery Act Transparency Statement
  • Language
      • English
      • Español
      • Deutsch
      • 繁體中文
      • 简体中文
      • Français
      • Português
      • 日本語
      • Русский
      • Italiano
      • 한국어
      • Bahasa Indonesia
      • Tiếng Việt
      • العربية
      • Nederlands
      • ไทย
      • Türkçe
      • Svenska
      • Polski
    • Blog
    • LinkedIn
    • Twitter
    • Youtube
    • Facebook
    • Instagram
  • Copyright ©2025 Zoom Communications, Inc. All rights reserved.
  • Terms
  • Privacy
  • Trust Center
  • Acceptable Use Guidelines
  • Legal & Compliance
  • Do Not Sell/Share My Personal Information
  • Cookie Preferences
  • Employee Login
Powered by Khoros