You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2023-03-26 03:52 PM
In the attempt to update my bank card details, all was ready, and so I clicked. Then the system of Zoom began to demand this: "Required field Not Completed: State/Province". So the update was impossible, but when I was searching the entire page, there was no location to write such details, like "state" (up here in Northern Europa). I use Zoom's Pro version, if that matters. Has anyone faced this, and how you solved it ?
2023-04-19 01:19 AM
We are having the exact same problem. Have you solved it? I've been searching around and can't find a solution...
2023-04-19 10:49 PM
I see. Till now, no solution. Not from Zoom crew nor from anywhere else any reply. And now my old bank card already expired. Will update here, if any solution found out.
2023-04-23 05:31 PM
Same thing. I am trying to upgrade and get that error code that does not let me complete the transaction.
2023-04-23 06:49 PM
Found my own answer, leaving this here in case someone runs into the same issue
There is a checkbox that is supposed to use the same account contact information for filling in your credit card billing information .
Unfortunately it does not in fact transfer anything into the State / Province field (which is hidden with the rest of the Credit Card info). To fix this, uncheck the "Same as Bill to Contact" and fill in the whole list of info..... including the State / Province field. You should be able to check out... oh do remember to google (zoom cupons) if it's your first year. You can get a 30% discount with little work.
2023-05-27 07:58 AM
I changed my credit card tried to update the new one - again asked for State/Province - being in the UK, doesn't apply. Sent three messages to Zoom, ignored, called them couldn't get through. Out of desperation under "state/province" I typed three dot symbols and it worked. Hope if you have similar problem, it will work, and really dissatisfied with the support that Zoom provides.
2023-05-27 09:33 AM
Hope so you're doing good, review the form where you entered your bank card details and make sure there isn't a specific section or field for the State/Province information that you might have overlooked. Ensure you have filled out all the required fields accurately. f you cannot locate the State/Province field or encounter difficulties, it is recommended to reach out to Zoom's support team for assistance. They can provide guidance and help troubleshoot the issue, as they have access to specific details about your Zoom account and can offer targeted solutions. If there is no dedicated State/Province field and you are unable to proceed with the update, you can consider entering alternative information that may be accepted by the system. For example, you could try entering "N/A" (not applicable) or leave the field blank if it allows. Ensure that you are using the latest version of Zoom and that any available updates have been installed. Sometimes, software updates address known issues or provide fixes for specific problems.
Hope so this will work for you!