cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

I didn't enter my card information, but the payment has been made.

heon
Newcomer
Newcomer

‎2022-09-29 07:48 PM - last edited on ‎2023-04-28 02:01 PM by Community Moderator | Employee

Hi, I am Korean.
I didn't enter my card information, but I paid a lot of money.

And I don't have payment information in my account, and I only have one account, but I don't know where it was paid. I want a refund. I also tried to inquire by e-mail, but there was no reply.

What should I do?

Topics:
0 Likes
1 REPLY 1

VA
Community Moderator | Employee
Community Moderator | Employee

‎2022-12-15 08:39 AM

@heon Hello and welcome to the Zoom Community! This forum is for questions regarding the Zoom Contact Center product. Because our community is public, we are not able to assist with billing inquiries. For assistance with your account and billing, please find options for Zoom Support here.


Virginia
Zoom Community Team
Have you heard of Zoom AI Companion?
0 Likes