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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

  • Customizing your profile
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Pinned Posts

Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

user email not longer available, not able to change user email, verification sent to old email

My email address with which I created an account at the time (email address for registration) no longer exists.Fortunately, I can still log in on my laptop, but I cannot put the zoom on my device because then it will send a verification code to the n... Show more

My email address with which I created an account at the time (email address for registration) no longer exists.

Fortunately, I can still log in on my laptop, but I cannot put the zoom on my device because then it will send a verification code to the non-existent email address that I do not own anylonger.

I have tried to change the email address for registration, but then a verification email is sent to the email address that no longer exists and I am unable to enter a different or change the  registration email address.

how can i do this change now


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2023-02-20
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2023-02-20
Perlanegra_1
By Perlanegra_1
• Newcomer
reply-icon Latest Reply -  2023-02-27

Exporting invoices function is not working

When I try to select all of my invoices for 2022 (for tax filing purposes), I click on the button but then nothing happens. 

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2023-02-26
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2023-02-26
successinblack
By successinblack
• Newcomer
reply-icon Latest Reply -  2023-02-26

how to change my email address. I cannot access the old address and want to use my new address.

My account has *********** as the account email.

I want to use ***********.

When I attempt to change the emails Zoom says *********** is already used.

Can you help me make the change?

I can't access ***********.

 

 

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2022-07-11
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2022-07-11
John22
By John22
• Newcomer
reply-icon Latest Reply -  2023-02-26

Changing last name and email on account

I want to change my email and last name due to a divorce and I just paid 142.72 Cdn for Zoom for a year and it says I can not get help in the chat because my plan does not cover that. That seems like such poor customer care!

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2023-02-19
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2023-02-19
Moraine
By Moraine
• Newcomer
reply-icon Latest Reply -  2023-02-25

upgrade, meeting cut short at 40 minutes even though I have the upgraded plan

Not thrilled that I had a meeting cut short, asking me to upgrade, even though my paid account is already upgraded until may 2023. 

Why did this happen?

 

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2023-01-12
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2023-01-12
mm2020
By mm2020
• Explorer
reply-icon Latest Reply -  2023-02-25

Zoom Web Portal - Direct Access to Menu Items

You probably know by now that the Zoom Web Portal is here: https://zoom.us/But then -- if you're already logged in and you want to do anything -- you have to click on the blue My Account button: ... and then find the menu item you're looking for alon... Show more

You probably know by now that the Zoom Web Portal is here: https://zoom.us/

But then -- if you're already logged in and you want to do anything -- you have to click on the blue My Account button: 

Ray_Harwood_0-1676763416751.png

... and then find the menu item you're looking for along the left side.

 

If you're handy with shortcuts, there's an easier way!  Take a look at this list:

 

  • Zoom Web Portal Profile: https://zoom.us/profile

Personal Menu

  • Personal Meetings Menu – Upcoming: https://zoom.us/meeting#/upcoming
  • Personal Meetings Menu – Polls/Quizzes: https://zoom.us/meeting#/pollTemplate
  • Personal Webinars Menu – Upcoming: https://zoom.us/webinar/list#/upcoming
  • Personal Phone Menu – History: https://zoom.us/pbx/page/telephone/myZoomTelephony#/my-cloud-phone/call-log
  • Personal Phone Menu – Voicemail: https://zoom.us/pbx/page/telephone/myZoomTelephony#/my-cloud-phone/voice-mail
  • Personal Whiteboards Menu – All Whiteboards: https://zoom.us/wb#/
  • Personal Recordings Menu – Cloud Recordings: https://zoom.us/recording
  • Personal Settings Menu – Meeting: https://zoom.us/profile/setting
  • Personal Reports Menu – Usage Reports: https://zoom.us/account/report?isPersonal=true#/usageReports

Admin Menu

  • Admin User Management – Users: https://zoom.us/account/user#/
  • Admin Phone System Management – Users & Rooms:  https://zoom.us/pbx/page/telephone/phoneUsers#/users/phone-users/assigned
  • Admin Phone System Management – Logs: https://zoom.us/pbx/page/telephone/callLog#/sms-history
  • Admin Account Management – Account Settings: https://zoom.us/account/setting
  • Admin Account Management – Billing – Current Plans: https://zoom.us/billing
  • Admin Account Management – Recording Management: https://zoom.us/recording/management
  • Admin Account Management – Reports: https://zoom.us/account/report#/usageReports

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2023-02-18
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2023-02-18
Ray_Harwood
By Ray_Harwood
• Community Champion | Customer
reply-icon Latest Reply -  2023-02-24

you are charging two times in a month

Dear Sir, You are continuously charging Rs. 1534 and Rs. 1484. On the 21st you charged us Rs 1534 and Today again you charged us 1484. Last month again you charged Rs. 1534 and you did not even give us a service. In November and December, you started... Show more

Dear Sir,

 
You are continuously charging Rs. 1534 and Rs. 1484. On the 21st you charged us Rs 1534 and Today again you charged us 1484. Last month again you charged Rs. 1534 and you did not even give us a service. In November and December, you started charging us for our two different cards. One card Axis bank Ltd ending with 3353 and another Card belonging to ICICI bank ending with 3004. Despite of requesting so many times to stop service and charging us. You can not even stop charging us. We have been fed up with complaining again and again. Instead of stopping, You are charging two times In a month. We don't want zoom service any more. Please refund both of our cards.
 
 
Regards

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2023-02-24
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2023-02-24
DOEMAINTENANCE
By DOEMAINTENANCE
• Newcomer

Resolved! Requesting a list of devices where the Zoom app will work

Do you have a list of devices where I can use Zoom via my home internet Wi-Fi connection only? I need something that has a camera in it, but it can't be anything that requires a monthly payment of any kind. or anything that requires it be connected t... Show more

Do you have a list of devices where I can use Zoom via my home internet Wi-Fi connection only?

 

I need something that has a camera in it, but it can't be anything that requires a monthly payment of any kind.

 

or anything that requires it be connected to a cell service.

 

What are things out there that I would be able to get that will work?

 

All I would need to be able to do is add the zoom app to it.

 

Do you have a list of all devices that have a camera in it where the Zoom app can be added to it?

 

Something where no monthly payment is required from a cell company or where there are no monthly subscription fees to use the device/product?


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2023-02-22
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2023-02-22
jmoneedstozoom
By jmoneedstozoom
• Newcomer
reply-icon Latest Reply -  2023-02-24

invoice sent February 23, 2023

Don't understand this invoice. Please explain. thank you

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2023-02-24
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2023-02-24
Matutina1
By Matutina1
• Newcomer
reply-icon Latest Reply -  2023-02-24

Billing address update problem

I am Indian but selected billing address us

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2023-02-24
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2023-02-24
zoombppatwa
By zoombppatwa
• Newcomer
reply-icon Latest Reply -  2023-02-24
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