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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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Account Support Knowledge Base Articles

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Pro account with no live chat support

I'm trying to change my sign-in e-mail because it has been de-activated and all communication from zoom is going to it but I no longer have access to it. I also have no access to a live chat service even though my account is a pro. 

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2023-08-05
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2023-08-05
ahmadn
By ahmadn
• Newcomer
reply-icon Latest Reply -  2023-08-08

App Credentials Server-To-Server OAuth

Currently, I am using 1 Pro account, and my current solution is to add 9999 basic user type accounts. However, I want to add more users to be able to share the same App Credentials Server-To-Server OAuth. What do I need to do? Do I need to purchase a... Show more

Currently, I am using 1 Pro account, and my current solution is to add 9999 basic user type accounts. However, I want to add more users to be able to share the same App Credentials Server-To-Server OAuth. What do I need to do? Do I need to purchase another license for 1 user in the user list I have already added, or is it not possible to add more and I have to use a new account?


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2023-08-01
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2023-08-01
tokarin
By tokarin
• Newcomer
reply-icon Latest Reply -  2023-08-08

Right to erasure

Does Zoom comply with European data privacy laws? Where can I submit a data download and erasure request?

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2023-08-08
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2023-08-08
dbrand666
By dbrand666
• Newcomer
reply-icon Latest Reply -  2023-08-08

10.4 Customer License Grant. You agree to grant and hereby grant Zoom a perpetual, worldwide, non-ex

  • I am hearing there’s a mass exodus due to the following. Can anyone confirm if this is accurate:

IMG_9792.jpeg

 

 

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2023-08-08
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2023-08-08
Truelighttracey
By Truelighttracey
• Newcomer
reply-icon Latest Reply -  2023-08-08

Zoom not installing on brand new Mac (M2/Ventura)

Hi all - I've just got a new MacBook Air and am trying to download zoom. The installation seems to go fine, but then when I try to open zoom, I just get the following blank pop up window and Zoom never appears in the toolbar. I've tried uninstalling ... Show more

Hi all -

 

I've just got a new MacBook Air and am trying to download zoom. The installation seems to go fine, but then when I try to open zoom, I just get the following blank pop up window and Zoom never appears in the toolbar. I've tried uninstalling and reinstalling to no dice. Any tips?


Thank you!

 

 


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2023-08-08
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2023-08-08
dianek
By dianek
• Newcomer

Consolidating Accounts vs Adding Users

I have just set up a Business Account for my team but slightly confused about which way to set it up. What’s the difference between me Consolidating Users to the parent account compared to me just Adding Users manually and giving them a licensed acco... Show more

I have just set up a Business Account for my team but slightly confused about which way to set it up.

 

What’s the difference between me Consolidating Users to the parent account compared to me just Adding Users manually and giving them a licensed account?

 

As it says on the consolidation instructions that the owner must be the last account to consolidate otherwise, they won’t be able to migrate. Does this mean if we have inactive accounts or employees on leave that won’t be accepting the invitation for a while the account owner won’t be able to sign in?

 

Please let me know what you recommend, Thanks.

 


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2023-08-08
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2023-08-08
MaxSkinner
By MaxSkinner
• Newcomer

Availing the offer

I was on the $15 subscription till a few mins back. I cancelled it as I didn’t need it for the next month. After cancelling I came across the offer of $8 per month for the same. I was to avail that offer but I want it to start after 23rd August as ti... Show more

I was on the $15 subscription till a few mins back. I cancelled it as I didn’t need it for the next month. After cancelling I came across the offer of $8 per month for the same. I was to avail that offer but I want it to start after 23rd August as till then I have access to the previous subscription which I just cancelled. Can anyone help me. I want to take this offer but want it to commence after 23rd July. @Offer


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2023-07-31
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2023-07-31
Misbah1
By Misbah1
• Newcomer
reply-icon Latest Reply -  2023-08-07

Error when trying to sign into Zoom add-in for Outlook desktop app (Windows)

I have a user that was signed into the zoom add-in for Outlook and they accidentally signed out. Now when attempting to sign back in they get the attached error. This error is given after authenticating through Okta and Duo.There are no internet issu... Show more

I have a user that was signed into the zoom add-in for Outlook and they accidentally signed out. Now when attempting to sign back in they get the attached error. This error is given after authenticating through Okta and Duo.Screenshot 2023-08-04 at 11.33.06 AM.png

There are no internet issues or firewall restrictions on the users machine. 

 

Any input would be appreciated!


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2023-08-07
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2023-08-07
rgchastain
By rgchastain
• Newcomer

Billing

Hello,I have a Zoom Pro account and I am paying 13.99 per month.this week I have a planned meeting that Will gather more or less 500 participants, and I want to extend ponctually the number of participants from 100 to 500.My sbscription, I pay it eve... Show more

Hello,
I have a Zoom Pro account and I am paying 13.99 per month.
this week I have a planned meeting that Will gather more or less 500 participants, and I want to extend ponctually the number of participants from 100 to 500.

My sbscription, I pay it every 24th of the month, the last paiement date was the 24th of May, normally my next paiement date will be the 24th of June, what will happend if I activate a larger meeting session now?
Will I paid now at the subscription 46.50 even if My normal date will be on the 24th of June?

How will my billing be calculated for this month of June since I have already paid the month of June on May 24.

Thank You.


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2023-05-29
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2023-05-29
Delord
By Delord
• Newcomer
reply-icon Latest Reply -  2023-08-07

How to delete a card from payment method without adding another card or another payment method?

How to delete a card from payment method without adding another card or another payment method?

I want to stop working with Zoom. Please, forget my card!

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2023-08-07
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2023-08-07
IldarMickey
By IldarMickey
• Newcomer
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