Hi,

I´ve had a Standard Pro account, which has been charged for on a yearly basis. Then I added One Pro, which is now charged for monthly. I would like to stop the One Pro, but it looks like, when I cancel, it cancels the whole account. But I want to keep the Standard Pro.

Any ideas how to do that? Or how to contact a real person of zoom support?

Thankx, Coco

Hello,

I no longer have access to the phone I used to set up two-factor authentication with my Zoom account, meaning I don't have the ability to generate the authentication code needed to login. I do not have the recovery codes, either, so I have no way to log in to my account.

This is not a workplace account, so I don't have an admin to contact. I am unable to submit a support ticket, because I need to log in to do that and can't log in. I created another account to make this post. How can I gain access to my original account?

Hi, I am paying every year from 2020, the Covid period, a Pro account. I am not using it from a long time and I would need to use it again. Unfortunately I forgot my credentials, but I have my contract number and ID number. Is it possible to recover at least the username email from them?

Many thanks

Reg: Plan Management

Hello Zoom Support team

Kindly forgive me if anything wrong in my understanding., Kindly clarify the below.,

1-My requirement is Large Meeting ( for 1000 participants) , Is it necessary i have to buy both One Pro as well as Large Meeting , because it was a Add-on, Please clarify..,

2- I had paid for Large Meeting but still the system was showing one Invoice was pending, I had already shared the invoice to you in the previous mail., since i don't want any 

issues in assessing the ZOOM cloud, i had paid second time also., Kindly check whether it was paid two times and confirm.