I have a Zoom Pro account. Several months ago, I downgraded from four (4) to three (3) licenses. I received an email today, Saturday, reminding me that my "requested downgrade will be processed" tomorrow, Sunday, which is on my next billing date (23 July 2023). On my billing page, it shows I will be charged $598.

I want to downgrade to two (licenses) or cancel my Zoom account, but I cannot. There is no cancel option on the Billing > Current Plans page, as Zoom's cancellation instructions state, or on any of the pages in billing.

The only option on the Current Plans page is "Undo change." When I click Undo Change, a message appears stating, in summary, that if I click Undo Change, I will be reverted to four (4) licenses and charged for them for one year ($598). By phone, a sales representative told me to "try and click the button," which would mean I would be charged for four licenses and unable to make a change for one year, i.e., the next billing cycle. The representative suggested I try clicking the button and then "Contact billing," but, again, billing is closed.

I don't want to be charged $598 and then "try" to get a refund after it has been such a challenge to downgrade and cancel my account.

The sales representative repeatedly told me to contact the Zoom billing office even though they are closed for the weekend. When I asked the representative, "Can you help me reduce my licenses to two or cancel my account," they responded, "No." 

How do I cancel my account or downgrade to two (2) licenses (ensuring I am only charged for two) independent of the now-closed Zoom billing department?

Thank you for any help anyone can provide!

Hi, all.

I got email from a person in charge of zoom.us.

That mail informed us to violatie zoom's terms of use and asked us to contact the person.

I can't distinguish whether this is true or fraud mail.
Is it better to disregard the mail ? I'm afraid this mail is true so that we lost account of zoom.

I'll attach the mail header. Please reffer to this and give me advise.
Thank you.

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Windows's Outlook desktop client immediately deletes "***********" email. However, it doesn't put them in the deleted folder. It just gets rid of the email. I have checked with my ESP, and they can't see where the issue lies on the outlook side. Has anyone encountered this and consequently found a solution? 

Buenas,

en la empresa cancelamos dominio de la cuenta de correo que utilizábamos para Zoom.

Habíamos contratado plan Pro.

Intentamos ingresar en cuenta Zoom pero nos piden verificar identidad enviando código a esa cuenta email inhablitada.

No tenemos manera de acceder a nuestra cuenta Zoom pero SEGUIMOS PAGANDO POR UN SERVICIO QUE NO NOS PRESTAN.

Tampoco nos dan respuesta en servicio SOPORTE. Todo horrible teniendo en cuenta que se trata de un servicio PRO de Business.

Soluciones?

Hello, 

I would like to know if the admin account for Zoom, the one that controls all the other accounts, can see a global schedule for all the zoom IDs that are in use of will be in use for a given time period. We have a lot of staff and faculty using Zoom meetings. From time-to-time meetings cannot be scheduled because someone will be using the required ID. Is there a way to see who's using a particular ID for a given time period or a given day? I'm thinking now in terms of being able to view some type of global calendar that shows the scheduling for all the IDs.

-Thanks, Craig