Greetings!
When inserting a new user to access ZOOM with our company's address, the platform says that the address has already been used, but we do not use this specific address. It does not appear in the "pending" list. How should I proceed to show the application that that address does not exist?

My history of paid invoices only shows payments up to November 2023.
The history for December 202 and January 2024 does not appear.
These invoices have not been charged to my credit card.
The support service is terrible!
I don't know what to do!
Any ideas?
Thank you.

Every time I delete the profile picture, Zoom only temporary hides it. At the next login (I enter with Gmail ) it is there again. I would like Zoom to display only my initials without any profile picture, but that doesn't work.

How can I prevent that?

Hi Team,

I am trying to cancel zoom webinar add-on Subscription and the Zoom is not allowing me to do so.

I have also raised a request - BIL0342352 & It seems no one is listening.

Whenever I try to cancel, I get this error - "You are unable to cancel, downgrade or decrease your monthly add-on subscription until the end of your annual subscription's billing cycle. Contact Us if you have any questions."

I have also screen recorded to help better understand the scenario.

https://www.loom.com/share/fa67a334f0d04d44a1754c21a0d6a180?sid=74879826-17a1-4008-a51e-29d6bbc99baa

Please help, I don't want to keep paying for this add-on bill as I am not using it.

Thanks,

Ranvijay

Dear Admin,

I am operating a Pro account 
I mainly do my yearly subscription to the account, 

I purchase the Webinar feature only when I need it 

My issue is, December I paid on 3rd Dec 2024 because I needed a webinar, on Dec 18th I was billed again for $91, then Jan 18th I was given another bill, 
One of the bills was automatically deducted from my card, the money meant for paying for yearly account subscription,
I have tried to raise the issue with no response 
Kindly respond