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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

  • Customizing your profile
  • Resetting your forgotten password
  • Troubleshooting sign-in issues

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Pinned Posts

Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

urgent help with invoice

Hello!Could anybody please explain me do my invoices in Payment History mean?On the screen, I see two invoices. Status of the first (-168,54$) is "Сredit". The status of the second (11,34$) is "open" and "pay".Does it mean that 168,54$ was automatica... Show more

Hello!
Could anybody please explain me do my invoices in Payment History mean?
On the screen, I see two invoices. Status of the first (-168,54$) is "Сredit". The status of the second (11,34$) is "open" and "pay".

Does it mean that 168,54$ was automatically paid from the card connected to Zoom? What means "Сredit" next to the "168,54$"?

 


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2024-06-24
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2024-06-24
renata__7
By renata__7
• Newcomer

Account upgrade

I'm trying to upgrade from Zoom Free to Zoom Pro for personal use.Every time I try to complete the personal details section, the system assumes I am a business account and I need to check the VAT registration box or the non-registration waiver.I've t... Show more

I'm trying to upgrade from Zoom Free to Zoom Pro for personal use.

Every time I try to complete the personal details section, the system assumes I am a business account and I need to check the VAT registration box or the non-registration waiver.

I've tried cancelling and restarting several times.  I also deleted the account and set up a new one.

 


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2024-06-24
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2024-06-24
Ne6
By Ne6
• Newcomer

Changing log in email address

I want to change my login user email.

In the support articles it states to click on edit under sign in. There is no edit option.

How do I change my login email?

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2024-05-27
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2024-05-27
KylieAsh
By KylieAsh
• Newcomer
reply-icon Latest Reply -  2024-06-24

Changing sign in email address to one used previously

I thought it would be easy to change my email in my profile to one I used before. However, when I put in the email address I want to use again the message says that it was used before so it won't le the change it. Help please.

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2024-06-24
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2024-06-24
Katta
By Katta
• Newcomer

Changed email provider, can we delink login with google & start using other email provider.

We are on paid account. We as an organization have recently changed our email servers. So all my users are using signin with google; given we are no longer using google, how do we switch to other provider?Email id has not changed. I just want to chan... Show more

We are on paid account. We as an organization have recently changed our email servers. So all my users are using signin with google; given we are no longer using google, how do we switch to other provider?

Email id has not changed. I just want to change my login way. 


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2023-03-23
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2023-03-23
AkshayRS
By AkshayRS
• Newcomer
reply-icon Latest Reply -  2024-06-24

Re: download permission

How to pay using Indian credit card in INR?

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2024-06-24
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2024-06-24
vineetjain
By vineetjain
• Newcomer

refund

Good afternoon I accidentally paid for a service I didn’t need, how can I get my money back?

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2024-06-23
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2024-06-23
natusik170489
By natusik170489
• Newcomer

Refound

How con I ask for a refound, I was charged for a plan I'm not using anymore

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2022-05-29
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2022-05-29
remimexicoac
By remimexicoac
• Newcomer
reply-icon Latest Reply -  2024-06-22

契約数を超過していないのにライセンスユーザーの割り当てができない

Zoom のプロプランの管理画面に「ユーザーにまだ割り当てられるライセンスが存在します」と表示されていますが、下段のメッセージにお使いのアカウントにおけるライセンスの割り当ての上限を超えましたと表示され、誰にもライセンスユーザーが割り当てできません。

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2024-06-19
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2024-06-19
NK_xse
By NK_xse
• Newcomer
reply-icon Latest Reply -  2024-06-22

Zoom using wrong email

I just renewed my subscription via Paypal. No probelms there. Zoom then sent the 'confirmation of payment processed' email to my old email address.I have upadted to my new address in my Zoom profile, and in Paypal so why did this email go to the old ... Show more

I just renewed my subscription via Paypal. No probelms there.  Zoom then sent the 'confirmation of payment processed' email to my old email address.

I have upadted to my new address in my Zoom profile, and in Paypal so why did this email go to the old email address and how do I stop it happening again?


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2024-06-12
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2024-06-12
davcot
By davcot
• Newcomer
reply-icon Latest Reply -  2024-06-22
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