Our nonprofit just moved from Dialpad to Zoom Phone. One capability that Dialpad had was a common contact list for a department. Any change made to a contact was shared with everyone in the department. We're using Zoom Phone's "Imported Contacts" feature for company-wide contacts, but for our Partner Care Department, I don't want to add donors to this company-wide list. I want to keep the information within that department. I've searched for a Zoom Phone solution but can't find one.

Is there a way to disable a person from signing out of a call queue or a shared line group?  We have a situation where we want everyone in a department to have their desk phone ring if the call is not answered by the initial call queues.  It wouldn't have to ring the mobile and desktop app, but at a minimum it would ring their desk phone regardless of their status in the "receive shared calls" section of their profile.

It also doesn't have to be a Call Queue.  I haven't found another option that accomplishes this, but hopeful that someone else has an idea I haven't considered.

Thanks.

We are using External Contacts as a system speed dial.  I manually entered the handful of entries that currently appear in this list.  In the Zoom client the list is called "Imported Contacts" which doesn't mean anything to end users.  Can this list be renamed to System Contacts or similar?

I purchased the $10/mo Zoom Phone plan and no matter what I do, I cannot get it to work. I have a digital number but it does not allow me to make or receive calls and it is very frustrating that no one will talk to you, especially when it's holding up my business. Can anyone provide guidance?  When I try to call, it just says: "Sorry the requested service is not available in your calling plan" but I'm positive that this is what I signed up for. Please help!!!