About JohnGage

JohnGage · 2024-06-06 05:39 AM

In Phone System Management >> Logs >> Recording I am only able to search for calls covering a 30 day span. That means given a legal discovery situation where we needed to recover every call to/from a specific customer we would have to search one mont...

JohnGage · 2024-04-12 10:08 AM

Just going live today and we had planned on using the Power Pak license with the Zoom Assistant as a receptionist console. It presents a very usable list of users with their current presence. I'm having problems with users who has enabled calendar an...

JohnGage · 2024-04-11 06:37 AM

We are using External Contacts as a system speed dial. I manually entered the handful of entries that currently appear in this list. In the Zoom client the list is called "Imported Contacts" which doesn't mean anything to end users. Can this list be ...

JohnGage · 2024-04-04 01:54 PM

The process of using Zoom.us to update a personal voice mail greeting feels unnecessarily cumbersome. Once logged in to the site the user has to remember if they are supposed to update Greeting & Menu: Connect to operator or leave voicemail or are th...

JohnGage · 2024-03-20 01:47 PM

We are successfully delivering voicemail messages to user's via email. When the message is deleted from the email client the message remains in the user's Zoom voice mailbox. Our prior phone system was able to auto-delete the message from the voicema...

JohnGage · 2024-06-06 05:28 AM

Not a perfect solution but any user on the system can be granted access to any mailbox. In the Zoom desktop/mobile apps you can then view all mailboxes together, or view a single mailbox at a time. As the admin you could grant yourself access to all ...

JohnGage · 2024-04-04 01:44 PM

My company is also new to Zoom and compared to our legacy Cisco Call Manager we're feeling similar pain. One thing I can almost help with are the voicemail greetings. I agree that the website process for updating a greeting in unnecessarily cumbersom...

JohnGage · 2024-03-20 12:57 AM

I am searching for this answer as well. Unless I've missed it I can't find where this setting can be controlled in the registry or via group policy.

JohnGage · 2024-02-12 12:39 AM

Eliot, thank you for your reply. I do have the plug-in installed but it's only use appears to assist in scheduling Zoom meetings. It doesn't appear to have any impact on contacts or click to call. I'll confirm with my implementation specialist but I'...

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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Phone call recording search longer than 30 days

Receptionist console with Zoom Assistant - Phone

Rename external contact list from "Imported Contacts" to custom name

Ease of use - updating a personal voice mail greeting

Voicemail delivered via email - auto delete?

Re: Finding voicemails that haven't been viewed/answered

Re: A series of shortfalls: Paging, Call Queues, Ring Tones, Greeting

Re: Enterprise setting - change my status to away

Re: Click to call within desktop Outlook contacts

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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