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Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
I tried both Cisco ATA-191 and Grandstream HT-802 ATAs -- neither worked, and both are in the supported devices droplist. I'm trying to convert a phone in our lift to allow calls (for elevator inspection). The analog phone line connects to the ATA and the ATA shows "NET" and allows logging in with a webpage, so it's online. Any suggestions would be appreciated.
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Level up your Zoom skills this November! Join our upcoming sessions to get expert tips, discover new features, and learn how to make the most of Zoom — all in one month. Here’s what’s in store for you: 📆 November 5: Zoom Workplace Open Office — See how Zoom’s tools can transform your workplace into a more productive and collaborative environment. Get all your questions answered! 📆 November 12: Zoom Phone Open Office — An open Q&A space to learn best practices, optimize call management, and streamline your workflows. Bring your questions! 📆 November 13: What’s New at Zoom — Stay updated on the latest innovations and feature releases, including highlights from Zoomtopia. Explore what’s new across the Zoom platform! 📆 November 19: Zoom AI Companion Open Office — Discover how Zoom AI Companion enhances workplace efficiency and collaboration. Join the discussion and get your questions answered! Don’t miss out—reserve your spot today and take your Zoom skills to the next level! For more live and on-demand training opportunities, visit our Customer Success Hub. - Zoom Digital Customer Success 🌟
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Hi, I am using a Zoom environment, I want to know if Zoom offers "Hunt Group" feature and want to know if the Call queue feature is same as the HG feature. I currently have a valid Zoom phone license to make calls and have the admin privileges. It would be nice to know more details about this HG feature.
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Get ready to explore, connect, and level up your Zoom experience! This month, we’re bringing you an exciting lineup of events designed to keep you ahead of the curve. From the latest feature updates to exclusive Q&A sessions with our experts, there’s something for everyone. 📅 April 2: Zoom Workplace Open Office Do you want to elevate your Zoom Meetings and maximize the value of Zoom’s comprehensive workplace solutions? Join us and get pro tips and maximize your investment! 📅 April 3: What’s New at Zoom? Stay in the know with our monthly update! We’ll unveil the newest features, tools, and enhancements, plus introduce our new Head of Global Customer Success. 📅 April 9: Zoom Phone Open Office Optimize your call management, refine your setup, and gain actionable insights to enhance your workflow. Join this open forum to ask questions, explore best practices, and take your expertise to the next level! 📅 April 10: Deep Dive into New Feature Releases for Zoom Contact Center Discover the latest Zoom Contact Center features designed to streamline processes and enhance customer interactions. Join us for a live demo, expert insights, and a Q&A session to help you optimize your setup and elevate your customer experience! 📅 April 16: Zoom AI Companion Open Office Explore how Zoom AI can supercharge your productivity and streamline communication. Join us and get all your AI questions answered! 📅 April 23: Zoom Contact Center Open Office Unlock the full potential of your Zoom Contact Center! Our experts are ready to guide you toward seamless customer interactions.
Here's what's in store:
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My company purchased Yealink MP54 Team model phones instead of the Zoom model. Is there a way to convert them to be able to be used with Zoom. All I can see is Yealink VP59 model information.
Thanks in advance.
Boost your Zoom skills this October! Join our upcoming events to get your questions answered, discover productivity tips, and see what’s new—all in one month. Check out the full lineup here: For more events, including live and on-demand training, visit our Customer Success Hub. Don’t miss out—reserve your spot and take your Zoom skills to the next level! - Zoom Digital Customer Success 🌟 
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September is packed with events designed to help you level up your Zoom knowledge, connect with experts, and explore what’s new. Mark you calendars: 📆 September 3 - Zoom Workplace Open Office -Your chance to learn more about Zoom Workplace and get answers straight from the experts. 📆 September 10 - Zoom Phone Open Office - Everything you need to know about Zoom Phone—bring your questions! 📆 September 11 - What's New at Zoom -Catch up on everything new we released in August—don’t miss it! 📆 September 17 - Zoomtopia - Zoom's biggest event of the year which will showcase our most compelling innovations, customer stories, and strategic vision for the future of collaboration. 📆 September 24 - Zoom Contact Center Open Office -Dive into Zoom Contact Center and see how it can transform customer experiences. For more events, including live and on-demand training, visit our Customer Success Hub. We’re looking forward to your participation! - Zoom Customer Success ⭐ 
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Is there any possible way to prevent users from using their individual voice numbers for Online Fax while still allowing them to use the Call Queue number? We have a department that has high turnover and deals with the public for processing government paperwork. We want to prevent the use of their personal line to send/receive faxes as that may allow missed filings if submissions come in after an employee separation occurs. Plus when that extension is re-assigned it may go to another employee that doesn't need to fax and we want to avoid that number being circulated and the new employee receives a bunch of annoying inbound fax attempts.
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Ready to take you and your organization's Zoom usage to the next level? Below is a list of upcoming events in August tailored to you: 📆 August 6 - Zoom Workplace Open Office - Learn more about Workplace and ask all of your questions! 📆 August 7 - How Zoom Lowers TCO vs Microsoft & Google – Executive Webinar - This session will show you how Zoom can help simplify your tech stack, drive significant cost savings, and deliver enterprise-wide value. 📆 August 13 - Zoom Phone Open Office - Get up to speed on Zoom Phone and ask the experts all of your questions! 📆 August 14 - What's New at Zoom - Discover everything new Zoom released in July, a must-see! 📆 August 19 - Zoom AI Companion Deep Dive: What Every User Needs to Know - Learn how to get more done with AI Companion, including real world examples, use cases, and demos. 📆 August 20 - Zoom AI Companion Open Office - Dive into AI Companion and get all your questions answered! 📆 August 27 - Zoom Contact Center Open Office - Explore contact center offerings and ask lots of questions! For more events, including live and on-demand training, visit our Customer Success Hub. We can't wait to see you soon! - Zoom Customer Success ⭐
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