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Salesforce CTI integration fails to load iframe due to X-Frame-Options restriction

Hello, We are trying to integrate Zoom Phone with Salesforce using the Zoom for Salesforce Lightning CTI adapter. Current configuration: CTI Adapter URL: https://zoom.us/lightning/zoomphone/lightning.appPermissions sets assigned (Zoom Phone User)Zoom... Show more

Hello,

 

We are trying to integrate Zoom Phone with Salesforce using the Zoom for Salesforce Lightning CTI adapter.

 

Current configuration:

 

  • CTI Adapter URL: https://zoom.us/lightning/zoomphone/lightning.app
  • Permissions sets assigned (Zoom Phone User)
  • Zoom Marketplace app authorized
  • Phone number assigned and active
  • User email address matches between Salesforce and Zoom
  • Clickjack protection disabled on Salesforce

 

 

Issue:

When opening the Phone component, we get the following error:

Refused to display 'https://zoom.us/' in a frame because it set 'X-Frame-Options' to 'sameorigin'.

 

Additionally, there is a 404 error:

Failed to load resource: the server responded with a status of 404

 

Question:

Does this require any special configuration or account-level activation on the Zoom side to allow iframe embedding for Salesforce CTI? Could you please advise the next steps to resolve this?

 

Thank you.


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How to remove a Zoom extension from a user without deleting the users?

I have unassigned the Zoom Phone licenses from 2 users and removed their DID numbers, but I can't figure out how to remove their extension from the account without removing the whole account. They do not want an extension in the Zoom phone system any... Show more

I have unassigned the Zoom Phone licenses from 2 users and removed their DID numbers, but I can't figure out how to remove their extension from the account without removing the whole account. 

They do not want an extension in the Zoom phone system any longer, but they use Zoom meetings all the time and don't want to be deleted. 

Is there a way to just remove the extension number once you remove the Zoom phone license ? 


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🌟 Your Guide to Getting More Out of Zoom This July 🌟

Ready to do more with Zoom this July? Unlock new ways to work smarter, connect better, and stay ahead with this month’s power-packed lineup of live sessions. From insider updates to expert tips and open Q&As, we’ve got everything you need to sharpen ... Show more

Ready to do more with Zoom this July?


Unlock new ways to work smarter, connect better, and stay ahead with this month’s power-packed lineup of live sessions. From insider updates to expert tips and open Q&As, we’ve got everything you need to sharpen your skills and get the most out of your Zoom experience.

 

Here’s what’s coming up:

 

📅 July 2: Zoom Workplace Open Office
Unlock the full potential of Zoom Workplace! Learn productivity tips, explore features, and bring your questions — our experts are ready to help.

 

📅 July 9: Zoom Phone Open Office
Master seamless communication with Zoom Phone. Join us to learn best practices, streamline call workflows, and get real-time support.

 

📅 July 10: What’s New at Zoom?
Catch up on everything Zoom released in June! Discover fresh features, key improvements, and how they can make your day-to-day smoother.

 

📅 July 16: Zoom AI Companion Open Office
Tap into the power of AI! Explore how Zoom AI Companion can support your work and boost efficiency — plus, get your questions answered live.

 

📅 July 23: Zoom Contact Center Open Office
Take customer experience to the next level. Learn more about Zoom Contact Center capabilities and ask anything during this interactive session.

 

Grow your knowledge, connect with experts, and make the most of Zoom — we’ll be right there with you. Can’t wait to see you this July!

 

💡Looking for more? Explore additional webinars, live product trainings, and on-demand content via the Customer Success Hub.

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Resolved! Audible Ringing for Call Waiting Deskphone

I am a super Admin for the account and we have a sites using Zoom Phone with two Poly Edge e350 desktop phones. The users at the site have reported that when these devices are on an active call, there is no external audible ring to indicate a second ... Show more

I am a super Admin for the account and we have a sites using Zoom Phone with two Poly Edge e350 desktop phones. The users at the site have reported that when these devices are on an active call, there is no external audible ring to indicate a second incoming call. Other than the beep that is heard in the handset only, which is not sufficient to alert nearby team members.

 

Our goal is to configure the devices so that a second incoming call triggers an audible ring from the phone’s speaker, ideally at a volume loud enough for another team member to hear and respond by picking up a different phone in the area.

 

Does anyone know if there’s a configuration or solution that would make this possible? If so, could you please share what steps would be needed to implement it?

Thanks!


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Can’t Assign Phone Number to User – Blocking My Business

Hi, I’ve purchased a Zoom Phone license with the U.S./Canada Unlimited Calling Plan (1 license – active), but I can’t assign a phone number to my user.When I go to Phone System Management → Users & Rooms, I get this message: “You need more licenses.”... Show more

Hi,

 

I’ve purchased a Zoom Phone license with the U.S./Canada Unlimited Calling Plan (1 license – active), but I can’t assign a phone number to my user.

When I go to Phone System Management → Users & Rooms, I get this message:

 

“You need more licenses.”

 

I’m the account owner and the only user. No numbers are showing up for assignment.

I also can’t manually purchase or add one from Plans and Billing.

This is blocking me from making any calls, and I’m actively paying for the service.

 

I’ve submitted a support ticket but haven’t received a response yet.

Ticket number: TS1873868

 

Can someone from Zoom please resolve or escalate this?

 

Thanks.

Adam


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reply-icon Latest Reply - 

Resolved! Poly卓上機での着信時の表示設定

はじめまして。PolyE350卓上機について有識者いたら教えてください。
着信時、国際電話番号が番号のあたまに付くため、登録連絡先扱いとならず未登録番号となり数字表示で着信されます。
(イメージ)
電話機には取引先A(電話03-0000-0000)と登録。
しかし着信時、着信画面が+8103-0000-0000となってしまう。
これを着信時、着信画面を 取引先A にしたい。
 
以上、よろしくお願いいたします。

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Resolved! Outbound Caller ID

Hi. Our outbound Caller ID shows "Private Line" instead of our company name. I looked up the steps to change it and the company name appears to be in the system correctly so not sure how to address this issue. Our clients won't accept our calls becau... Show more

Hi. Our outbound Caller ID shows "Private Line" instead of our company name. I looked up the steps to change it and the company name appears to be in the system correctly so not sure how to address this issue. Our clients won't accept our calls because they think it is a spam call, so this is a significant issue for us. Any suggestions on how to resolve it? Thank you!


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reply-icon Latest Reply - 

🌟 Shine with Zoom this May 🌟

Get ready to explore, connect, and supercharge your Zoom experience! We’ve lined up a powerhouse series of events this month — all designed to boost your productivity, sharpen your skills, and keep you ahead of the game. Whether you're diving into ne... Show more

Get ready to explore, connect, and supercharge your Zoom experience! We’ve lined up a powerhouse series of events this month — all designed to boost your productivity, sharpen your skills, and keep you ahead of the game. Whether you're diving into new features or getting one-on-one time with Zoom experts, May is packed with opportunities you won't want to miss.

 

Here’s what’s coming up:

 

📅 May 7: Zoom Workplace (Meetings + Productivity) Open Office
Ready to transform your everyday meetings into powerful, productive sessions? Join us to discover insider tips, pro workflows, and new ways to get more from Zoom Workplace!

 

📅 May 8: What’s New at Zoom? (April Releases)
Be the first to explore Zoom’s newest features and enhancements! We’ll break down what’s fresh, what’s improved, and how it all makes your workday smoother and smarter.

 

📅 May 14: Zoom Phone Open Office
Take your Zoom Phone game to the next level! From smarter call handling to streamlined workflows, our experts will show you how to make every conversation count.

 

📅 May 21: Zoom AI Companion Open Office
Curious about AI at Zoom? See how our AI Companion can simplify your day, boost your efficiency, and help you work smarter — not harder. Bring your questions and get live answers!

 

📅 May 28: Zoom Contact Center Open Office
Deliver standout customer experiences with Zoom Contact Center! We’ll walk you through best practices, powerful features, and smart strategies to engage and support your customers like never before.

 

Don’t miss your chance to learn, grow, and lead with Zoom this May. We can’t wait to see you there!

 

💡Interested in other webinars, live product trainings or on demand content? Visit the Customer Success Hub to learn more.
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ZTP Issues Cisco 8841

So i cant get my phones to do ZTP even though they are getting ip addresses leases from my DHCP but option 66 is not working and my DHCP server is a Vm, any suggestions?

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Resolved! Registered new account yesterday - stuck on Emergency Address section for Phone Assignment

Hi, I started the setup process yesterday for Zoom Phone after purchasing a package for use in UK to trial the system before potentially switching over from our current provider. Going through the set up process, I'm stuck on the 'Select Company Numb... Show more

Hi, I started the setup process yesterday for Zoom Phone after purchasing a package for use in UK to trial the system before potentially switching over from our current provider.

 

Going through the set up process, I'm stuck on the 'Select Company Number' in the 'Prepare for Phone Assignment' section.

I've added emergency address for my location, selected Country and picked a telephone number - but I cannot select the Emergency Address as it's pending (which stops me continuing)... how do I progress the pending part? Do I need to verify the address somewhere/somehow? (it doesn't say).

I don't want to wait a week and find out I needed to do something earlier lol

 

Many thanks


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reply-icon Latest Reply -