Hello,

We are trying to integrate Zoom Phone with Salesforce using the Zoom for Salesforce Lightning CTI adapter.

Current configuration:

• CTI Adapter URL: https://zoom.us/lightning/zoomphone/lightning.app
• Permissions sets assigned (Zoom Phone User)
• Zoom Marketplace app authorized
• Phone number assigned and active
• User email address matches between Salesforce and Zoom
• Clickjack protection disabled on Salesforce

Issue:

When opening the Phone component, we get the following error:

Refused to display 'https://zoom.us/' in a frame because it set 'X-Frame-Options' to 'sameorigin'.

Additionally, there is a 404 error:

Failed to load resource: the server responded with a status of 404

Question:

Does this require any special configuration or account-level activation on the Zoom side to allow iframe embedding for Salesforce CTI? Could you please advise the next steps to resolve this?

Thank you.

I have unassigned the Zoom Phone licenses from 2 users and removed their DID numbers, but I can't figure out how to remove their extension from the account without removing the whole account. 

They do not want an extension in the Zoom phone system any longer, but they use Zoom meetings all the time and don't want to be deleted. 

Is there a way to just remove the extension number once you remove the Zoom phone license ? 

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Hi,

I’ve purchased a Zoom Phone license with the U.S./Canada Unlimited Calling Plan (1 license – active), but I can’t assign a phone number to my user.

When I go to Phone System Management → Users & Rooms, I get this message:

“You need more licenses.”

I’m the account owner and the only user. No numbers are showing up for assignment.

I also can’t manually purchase or add one from Plans and Billing.

This is blocking me from making any calls, and I’m actively paying for the service.

I’ve submitted a support ticket but haven’t received a response yet.

Ticket number: TS1873868

Can someone from Zoom please resolve or escalate this?

Thanks.

Adam

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