I'm a new user of Zoom Phone, trialing it before deciding whether to turn it on enterprise-wide.  In my test I'm seeing outgoing calls marked as "spam risk" on an AT&T iphone.  The number may be similarly marked on other platforms/carriers; I don't have access to those to test.

The only suggestion I've seen in the knowledge base is that I should go to a bunch of services and try to get the number whitelisted.  That seems unreasonable -- this is a number that zoom gave me; surely it should give me a clean number?  I don't think I should have to to try to whitelist it, and I certainly don't want to do that for every individual number in my enterprise. 

I've had a case open with support for a couple of days with no update.

Any idea?  Thanks!

All,Just want to give everyone a solution that I have been dealing with almost 3 weeks. As usual, I had to get this resolved by myself. Zoom support was unwilling to help me because I did not purchase or lease the Yealink phone directly from them - e...

Hi Community,

Can anyone tell me whether anyone at Zoom is capable of consolidating my existing Workplace Pro and Phone Unlimited US & Canada subscriptions into a single Pro Plus subscription?

It has taken the combined efforts of Zoom's Billing, Sales, and Technical Support teams eighteen days, three tickets, and 4 phone calls and counting to essentially tell me:

"Well, you can do this yourself if you want. Since you can't subscribe to Pro Plus yourself while you have existing subscriptions, all you have to do is fully cancel all your plans, wait almost a month for them to fully expire, subscribe to Pro Plus at that point, and then immediately file a support case with Technical Support to see if they can maybe get your phone numbers back, since you will immediately lose them once your plans fully expire. There's no guarantee you'll be able to get them back anyway, even with Technical Support's help. But you should talk to Technical Support/Sales/Billing anyway, since Technical Support/Sales/Billing is the wrong team for this. We don't actually care, bye."

Everyone at Zoom across these three teams so far has ignored my actual request, which is to simply switch my plans and port my numbers over to Pro Plus for me, since I'm obviously not going to risk my numbers by doing it myself - that's asinine. If Zoom is actually incapable of doing this, no one has had the courtesy to actually tell me it's not possible. Instead, I keep getting referred to other teams in a circle.

One rep made up a "reference number" that she didn't actually create. (No other reps have been able to find it). Another rep promised me a call from "Harold", an "account exective" who never called, and who probably doesn't exist. Why all the lying?

I had heard horror-movie stories about Zoom, but I had to had to experience it for myself before I realized it was anywhere near this bad. Is everything OK over there?

(At least this hasn't been consequence-free for Zoom. I know I'm too small a fish for Zoom to care, but I informed my first client about this experience, and it convinced them not to move over to Zoom Phone themselves - that's two seats and two numbers they'll never see. I'll be warning the rest of my clients away if I still don't have an answer in a month's time, which is way too generous).

What an embarrassment.

Hi. I hope you are doing well. I am zoom phone user only (not workspace). I have USA/Canada unlimited phone plan that cost me $15 a month. Currently i am using one Local 10 digital long code phone number (747-2**-7*7*). I want to Add one more phone number that simultaneously work with my 10 digit long code  number on my same subscription. My second number that i want is should be a Toll Free number. Currently in my zoom account > phone management system > Phone numbers if i click ADD number (below the option of Main company number) i get the Notification / note that "you need more phone number Licenses." So my question are

1.  How to get a new license to use a toll free number on my same subscription without spending extra bucks.
2. How to add a new toll free number in my current subscription after getting license. 
3. Can i use both numbers  on my same Mobile app / desktop on which i am already using zoom phone service with 10 Digit long code number and while messaging someone can i select from which number i want to send message back to customer ? 
4. Does toll free number also have the same 10 DLC registration process for SMS campaign ?
5. How much time Toll free license approval takes? 
6. Do you know how to record a call in zoom phone and does Zoom have any IVR option ? so that i can use it with my both phone numbers 10 digit long code and toll free. (out of topic question)

Hi,

I am trying to figure out how to access the Phone System Management tab. I had subscribed to Zoom Phone with an older phone number, and that subscription has now expired. If I was to re-subscribe with a new phone number, would I be able to view SMS logs from the old phone subscription? This would all be under the same Zoom account/email address.

Many thanks