Phone System
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Recent Activity

Calls are not recording

I have configured the Account Management > Account Settings > Zoom Phone > Automatic Call Recording = True / Enabled. I have ensured the Access Member List includes my accounts and I have access to Access, Download, Delete, Play all recordings. When ...

AS21 by Observer
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Resolved! Auto Receptionists Sub IVR

Hello Everyone In Zoom Auto Receptionists it's is possible to have sub ivr Example if the user press 1 (Registration)under Registration we want to have 2 optionNew Registration (1)Exisiting /Follow up registration (2)Go back to main Menu (3) Is this ...

Wall boards and Phone Recordings - Permission Settings

We are trying to allow a group of managers to have access to reports, wall boards etc in the phone system but we do not want them to be able to listen to recorded calls. Does anyone know how to do that - making custom roles did not work for us! Thank...

Resolved! Music On Hold

We have had requests for streaming music on hold. Our company provides streaming MOH for Asterisk, Avaya AAMS, CUCM, Engage, FreeSWITCH, Broadsoft and other platforms. Anybody know about streaming URL for Zoom Phone?

tbrown by Listener
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  • 6 replies
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IVR and Text to Speech Speed Questions

Hello everyone, I am hopeful to receive feedback from the general community here in addition to Zoom employees as well. I'll break down my questions into two parts: 1. Within an IVR, we are wanting customers to be able to press option 1, hear some te...