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I can't find my phone call transcripts or recordings. I can see in the log that the recordings were made, but no way to listen to or download them. I asked the chat box, but it couldn't understand the question. maybe this helps this is my plan Zoom Workplace Pro Plus with US/CA Unlimited
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We've have difficulty pulling the text transcriptions from Automatic phone call recordings. I've referred to this previous forum (https://community.zoom.com/t5/Phone-System/Zoom-phone-audio-transcripts-text-file/m-p/100072#M4914) and we've tried to access it through the API, but still only pulling the audio transcriptions. Under our call logs, it shows that 'Admin has disabled this transcription' for our automatic calls but we've enabled every setting accessible to us to allow for text transcriptions. Is there a security setting we're missing? Appreciate any guidance here.
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Ready to do more with Zoom this July? Here’s what’s coming up: 📅 July 2: Zoom Workplace Open Office 📅 July 9: Zoom Phone Open Office 📅 July 10: What’s New at Zoom? 📅 July 16: Zoom AI Companion Open Office 📅 July 23: Zoom Contact Center Open Office Grow your knowledge, connect with experts, and make the most of Zoom — we’ll be right there with you. Can’t wait to see you this July! 💡Looking for more? Explore additional webinars, live product trainings, and on-demand content via the Customer Success Hub.
Unlock new ways to work smarter, connect better, and stay ahead with this month’s power-packed lineup of live sessions. From insider updates to expert tips and open Q&As, we’ve got everything you need to sharpen your skills and get the most out of your Zoom experience.
Unlock the full potential of Zoom Workplace! Learn productivity tips, explore features, and bring your questions — our experts are ready to help.
Master seamless communication with Zoom Phone. Join us to learn best practices, streamline call workflows, and get real-time support.
Catch up on everything Zoom released in June! Discover fresh features, key improvements, and how they can make your day-to-day smoother.
Tap into the power of AI! Explore how Zoom AI Companion can support your work and boost efficiency — plus, get your questions answered live.
Take customer experience to the next level. Learn more about Zoom Contact Center capabilities and ask anything during this interactive session.
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Hi I'm in process of developing a tool to capture and record zoom phone calls as they happen. I don't want to use the recordings available after call ends as provided by zoom. I want to record them while they happen. Is there livestreaming phone data available like zoom provides for meetings?
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We have had requests for streaming music on hold. Our company provides streaming MOH for Asterisk, Avaya AAMS, CUCM, Engage, FreeSWITCH, Broadsoft and other platforms. Anybody know about streaming URL for Zoom Phone?
Is it possible to limit recording access for specific users/departments/sites. I'll explain a bit further as I know I can create roles, but here is a scenario: User A at Site A has all their calls recording for auditing purposes. Someone who can can review the calls for Site A sees the calls from User A as expected. User B works at Site B in HR, and by default does not have their calls recorded. When User A calls User B the call is still recorded because we record user A's calls. Is there a way to prevent the auditor for Site A from listening to that call. We use to use DVS Analytics that allowed us to provide some logic to that calls were excluded.
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Hi. I wanted to have a specific set of users to always have automatic call recording enabled. I thought that I could do this by creating a "Group" in Zoom, and setting the Automatic Call Recording option to "On", and then assigning users to it. When I did that, the calls were not recorded though. If however, I go into each user individually, and go under their "Policy" setting, I can enable it there and it works, but I'd prefer not to have to manage this setting for each individual user. Is there any other way to apply the automatic call recording setting to a group of users? or is their something I could me missing that's causing the group setting to not be applied? I've tried locking it, as well as disabling it and turning it back on again.
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Get ready to explore, connect, and elevate your Zoom experience this June! We’ve lined up an exciting series of events designed to help you stay ahead, boost your productivity, and make the most of your Zoom tools. From discovering new features to getting expert guidance, there's something for everyone this month. Here’s what’s happening: 📅 June 4: Zoom Workplace (Meetings + Productivity) Open Office 📅 June 5: What’s New at Zoom? 📅 June 11: Zoom Phone Open Office 📅 June 12: Zoom Contact Center Insights – June Optimization Deep Dive 📅 June 18: Zoom AI Companion Open Office 📅 June 25: Zoom Contact Center Open Office 📅 June 25: From Implementation to Impact: Campus Insights on Zoom AI Companion Don't miss your chance to learn, grow, and lead with Zoom this June. We’re excited to see you there!
Want to turn routine meetings into high-impact collaborations? Join us to learn pro tips, discover new features, and explore smarter workflows with Zoom Workplace.
Be among the first to explore our latest updates! We’ll walk through new features, improvements, and how they can streamline your day.
Take your communications to the next level! Learn how to optimize Zoom Phone with expert tips for seamless call handling and efficient workflows.
Dive into powerful features and strategies to help you get the most from your Zoom Contact Center setup.
See how Zoom AI Companion can help you work smarter — not harder. Join us for a live Q&A and discover ways AI can support your day-to-day.
Explore best practices, key features, and customer engagement strategies to maximize impact with Zoom Contact Center.
Hear firsthand from two education customers about how they adopted Zoom AI Companion, tackled real challenges, and delivered real results.
💡Interested in other webinars, live product trainings or on demand content? Visit the Customer Success Hub to learn more.
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I am using Zoom Phone to handle phone and fax. I have noticed that automatic phone recordings do not appear in the desktop app, even though they do appear in the recording log. The same goes for faxes—sending and receiving faxes works, but received faxes only appear in the log, and my desktop app on my Mac says "No faxes received yet". Is there something I have to do in order to sync my desktop app with the company's account? Is it a permissions problem? Thank you!
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I use a free account until I use zoom more. I set up a 30 minute meeting and checked a box to record the meeting. When the meeting started, it automatically started recording. I thought I'd be able to select start recording once the meeting started but that's OK. According to the forums and instructional tutorials, the recording goes to my computer on a free account, and I have to have a Windows version 4.0.25513.0228 or later. I have 10.0.26100 Build 26100. I've clicked on "meetings," and "recordings" to try to find it, and "computer" under recordings and it's nowhere. What am I doing wrong?
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