JHejl10
Participant
Participant
since ‎2024-02-11
‎2025-07-01

User Statistics

  • 10 Posts
  • 1 Solutions
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User Activity

SIP Phones - Caller ID updates when connected?

2025-05-15 10:08 AM
We have Yealink T54W for our users that require a physical desk phone. I have added contacts to the Yealink's local directory and remote phonebook. When a call is connected, I've noticed the caller ID name change from what I have set in the local dir...

Pre-Screen Incoming Call

2025-01-06 11:05 AM
Is there a way to pre-screen incoming external calls to gather information like their name, company, or reason for the call? That way the person receiving the call has more information on how they'd like to handle the call (answer, decline, VM). I li...

Caller ID Display and Directory: Incoming Calls Preferences

2024-12-18 07:39 AM
We currently have Yealink T54W Desk Phones. I love how Zoom Phones (and Yealink) are able to display the Caller ID name with extra information. For example, if a call is routed to a Call Queue that the user is a member of, their desk phone will ring ...

Common Area Phones show offline

2024-03-12 06:14 AM
I set up a Common Area phone and assigned it to a Yealink T54W. I'm able to use the desk phone with no issues, however the status of the "Common Area" phone appears as offline to the Zoom application. The desk phone itself shows online in the account...