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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

My SMS Campaign still not active after 8 days of applying

Abdul786
Newcomer
Newcomer

‎2024-03-05 11:30 AM

Anyone here can you let me know how can I resolve this issue

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3 REPLIES 3

crissyd
Zoom Employee
Zoom Employee

‎2024-03-05 02:04 PM

@Abdul786 Please refer to this support article - Zoom 10DLC campaign registration delay.

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JP647
Newcomer
Newcomer
In response to crissyd

‎2024-04-04 06:30 AM - edited ‎2024-04-04 07:32 AM

@crissyd That support article is months old, what is the current backlog, We are being blocked by this requirement and timeline

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crissyd
Zoom Employee
Zoom Employee
In response to JP647

‎2024-04-04 08:48 AM

@JP647 Yes, approvals for 10DLC campaigns are experiencing delays due to carriers carefully reviewing each campaign. To expedite the process, ensure that your campaign submission aligns with the 10DLC checklist. After making the necessary changes, including those to your website, kindly submit a ticket to Support to prompt the review of your 10DLC campaign. Enter the following:

  • Request Type: Technical Support
  • Priority: Low
  • Subject : 10DLC Campaign Nudge Request
  • Description : Share your 10 DLC Campaign IDs and the date you submitted the campaign as a part of the ticket
  • Product: Select Phone or Contact Center (depending on your campaign)
  • Area: SMS
  • Attachments: Add a screenshot of your pending campaign.
  • Click Submit.
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