since ‎2023-03-30

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I paid my invoice and my phone is still not working. I've emailed my account manager Angelo and he's giving me zero solutions. What am I supposed to do?
I just got my Zoom line a few days ago and I need it to function with SMSs. I don't have a Tax ID number and I need this line for work purposes, in case my clients decide to text me. Is there a way I can maybe use my SSN and have it accepted?