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Resolved! automatically delete voicemail after forwarding to email

We are converting to Zoom Phone. Our old provider allowed us to set a user's phone so that incoming voicemails are forwarded as email attachments, and then automatically deleted (or not stored in the first place). We basically had three options: 1) s... Show more

We are converting to Zoom Phone. Our old provider allowed us to set a user's phone so that incoming voicemails are forwarded as email attachments, and then automatically deleted (or not stored in the first place). We basically had three options: 1) store voicemail, 2) email voicemail as attachment, or 3) both.  It appears that Zoom supports options 1 and 3, but not 2. Did I miss something?  Many of our users, having dealt with a voicemail that they received in email, don't want to bother with deleting the original voicemail as well.

 

Thanks!


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Delete voicemail in Zoom client

When a voicemail is deleted in an email client (outlook for example) voicemail is deleted in Zoom. Other phone systems are able to do this I was very surprised to see Zoom is not able to do this. This is a inconvenience to all users as they need to m... Show more

When a voicemail is deleted in an email client (outlook for example) voicemail is deleted in Zoom. Other phone systems are able to do this I was very surprised to see Zoom is not able to do this.  This is a inconvenience to all users as they need to mange each voicemail twice in two separate applications (The email client and Zoom client). 


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Jump Into June with Zoom-tastic Events 🎉

Get ready to explore, connect, and elevate your Zoom experience this June! We’ve lined up an exciting series of events designed to help you stay ahead, boost your productivity, and make the most of your Zoom tools. From discovering new features to ge... Show more

Get ready to explore, connect, and elevate your Zoom experience this June! We’ve lined up an exciting series of events designed to help you stay ahead, boost your productivity, and make the most of your Zoom tools. From discovering new features to getting expert guidance, there's something for everyone this month.

Here’s what’s happening:

📅 June 4: Zoom Workplace (Meetings + Productivity) Open Office
Want to turn routine meetings into high-impact collaborations? Join us to learn pro tips, discover new features, and explore smarter workflows with Zoom Workplace.

📅 June 5: What’s New at Zoom? 
Be among the first to explore our latest updates! We’ll walk through new features, improvements, and how they can streamline your day.

📅 June 11: Zoom Phone Open Office
Take your communications to the next level! Learn how to optimize Zoom Phone with expert tips for seamless call handling and efficient workflows.

 

📅 June 12: Zoom Contact Center Insights – June Optimization Deep Dive
Dive into powerful features and strategies to help you get the most from your Zoom Contact Center setup.

📅 June 18: Zoom AI Companion Open Office
See how Zoom AI Companion can help you work smarter — not harder. Join us for a live Q&A and discover ways AI can support your day-to-day.

📅 June 25: Zoom Contact Center Open Office
Explore best practices, key features, and customer engagement strategies to maximize impact with Zoom Contact Center.

📅 June 25: From Implementation to Impact: Campus Insights on Zoom AI Companion
Hear firsthand from two education customers about how they adopted Zoom AI Companion, tackled real challenges, and delivered real results.

 

Don't miss your chance to learn, grow, and lead with Zoom this June. We’re excited to see you there!

 


💡Interested in other webinars, live product trainings or on demand content? Visit the Customer Success Hub to learn more.

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Voicemail Notifications

Hello, I am trying to get to settings so me or my people get an email notification when there is a new voicemail. Tried using chat function to get this answer. Finally clicked on the Enable Email button It says email notifications will go out per ema... Show more

Hello, I am trying to get to settings so me or my people get an email notification when there is a new voicemail.  Tried using chat function to get this answer.  Finally clicked on the Enable Email button     It says email notifications will go out per email list  But I cannot find this email list.  Googled the question etc.

 Called our company line and left a voicemail, and no notification came to my email .
 
Does anyone know where to find this email list?

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Resolved! Forwarding Calls to Another User's Voicemail

Is there a way to transfer a call directly to another user's voicemail from a desk phone (we're using Cisco 8861s) even when they are not using their phone? With our previous provider, we were able to key a zero before the user's extension and it wen... Show more

Is there a way to transfer a call directly to another user's voicemail from a desk phone (we're using Cisco 8861s) even when they are not using their phone? With our previous provider, we were able to key a zero before the user's extension and it went directly into their voicemail rather than ringing their phone line. I am hoping that this is a possible feature with Zoom, as well. 


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Checking voicemail on a shared line there has to be a better way

To check the voicemail on a shared line you need to dial the phone number of the shared line, then wait until voicemail answers, then press 2 and enter your pin. The primary problems are, Wiating until voicemail picks up takes too long.Hoping that no... Show more

To check the voicemail on a shared line you need to dial the phone number of the shared line, then wait until voicemail answers, then press 2 and enter your pin. 

The primary problems are, 

Wiating until voicemail picks up takes too long.

Hoping that nobody else will answer the call every time the user wants to check voicemail. 

 

Is there really no better way for a user to check their voicemail from the phone? 


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Resolved! Checking Voicemails Over Phone

Hello All, We have staff that miss being able to call in to access their voicemail box and change their greeting while they are not in the office. It looks like Zoom has a similar capability here, but it wasn't enabled by default: https://support.zoo... Show more

Hello All,

 

We have staff that miss being able to call in to access their voicemail box and change their greeting while they are not in the office.  It looks like Zoom has a similar capability here, but it wasn't enabled by default: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068936

 

Has anyone enabled this in their environment?  If so, are there any security implications to consider?  How about positives and negatives after enabling?

 

Any feedback is appreciated!

 

Tony


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Sending calls to zoom voicemail if external number doesn't answer?

Hi, I have a single zoom line for my business. Through the auto receptionist, I set up conditional call forwarding so the call routes to my assistant's cell phone after 10 seconds. I would like to set it up so that, if my assistant doesn't answer, th... Show more

Hi, I have a single zoom line for my business. Through the auto receptionist, I set up conditional call forwarding so the call routes to my assistant's cell phone after 10 seconds. 

 

I would like to set it up so that, if my assistant doesn't answer, the call ends with the caller in my zoom voicemail (not the cell phone voicemail). Is this possible? Or is there another way to set this up? 


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🌟 Shine with Zoom this May 🌟

Get ready to explore, connect, and supercharge your Zoom experience! We’ve lined up a powerhouse series of events this month — all designed to boost your productivity, sharpen your skills, and keep you ahead of the game. Whether you're diving into ne... Show more

Get ready to explore, connect, and supercharge your Zoom experience! We’ve lined up a powerhouse series of events this month — all designed to boost your productivity, sharpen your skills, and keep you ahead of the game. Whether you're diving into new features or getting one-on-one time with Zoom experts, May is packed with opportunities you won't want to miss.

 

Here’s what’s coming up:

 

📅 May 7: Zoom Workplace (Meetings + Productivity) Open Office
Ready to transform your everyday meetings into powerful, productive sessions? Join us to discover insider tips, pro workflows, and new ways to get more from Zoom Workplace!

 

📅 May 8: What’s New at Zoom? (April Releases)
Be the first to explore Zoom’s newest features and enhancements! We’ll break down what’s fresh, what’s improved, and how it all makes your workday smoother and smarter.

 

📅 May 14: Zoom Phone Open Office
Take your Zoom Phone game to the next level! From smarter call handling to streamlined workflows, our experts will show you how to make every conversation count.

 

📅 May 21: Zoom AI Companion Open Office
Curious about AI at Zoom? See how our AI Companion can simplify your day, boost your efficiency, and help you work smarter — not harder. Bring your questions and get live answers!

 

📅 May 28: Zoom Contact Center Open Office
Deliver standout customer experiences with Zoom Contact Center! We’ll walk you through best practices, powerful features, and smart strategies to engage and support your customers like never before.

 

Don’t miss your chance to learn, grow, and lead with Zoom this May. We can’t wait to see you there!

 

💡Interested in other webinars, live product trainings or on demand content? Visit the Customer Success Hub to learn more.
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Want simultaneous ring but want voicemail in the app only

Hello, Is it possible to have the Zoom app and cell phone ring simultaneously but when someone leaves a voicemail it shows up only in the Zoom app and not the cell phone voicemail? Or do I need to remove the cell phone number from settings and use on... Show more

Hello,

 

Is it possible to have the Zoom app and cell phone ring simultaneously but when someone leaves a voicemail it shows up only in the Zoom app and not the cell phone voicemail? Or do I need to remove the cell phone number from settings and use only the app?


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