Hello everyone,

I'm having trouble setting up my phone number in the Zoom Phone system. When someone calls the number, they hear the message: "Please press 0 to speak to the operator." However, when "0" is pressed, the caller hears: "There’s nobody at that extension."

I’ve tried configuring this in my Zoom account settings but haven’t been able to figure out where or how to fix this. I’m looking for help with the following:

• How to correctly set up the "Press 0 for operator" functionality so it routes to the correct person or extension.
• Where in the Zoom admin settings I can configure this behavior.
• Any specific settings I need to review or adjust to make this work as intended.

I would appreciate detailed guidance or any steps I can follow to troubleshoot and resolve this issue.

Thank you in advance for your help!

Hi, I have a single zoom line for my business. Through the auto receptionist, I set up conditional call forwarding so the call routes to my assistant's cell phone after 10 seconds. 

I would like to set it up so that, if my assistant doesn't answer, the call ends with the caller in my zoom voicemail (not the cell phone voicemail). Is this possible? Or is there another way to set this up? 

In the company overview account settings, I am able to set the default voicemail greeting for most things, however it seems I can't do it for holiday hours. 

I've got standard holidays programmed in for the whole company which apply to all extensions. As far as I can tell it only lets me change the voicemail greeting per holiday, per auto receptionist/call queue/user, which is just way too much manual work for the number of destinations we have.  

Am I missing something, or is there truly no way to do this?

Is there a way, when a call queue goes through several overflows, to direct voicemails back to the original queue when they reach the end of the the overflow? 

For example I am setting up the following queues

• Sales Team A
• Sales Team B
• Sales Team C

I also have these overflow queues:

• All Sales Employees
• All Phones

The overflow for each sales team is this:

• Sales Team A -> All Sales Employees -> All Phones -> Voicemail
• Sales Team B -> All Sales Employees -> All Phones -> Voicemail
• Sales Team C -> All Sales Employees -> All Phones -> Voicemail

What I want to do is when the overflow reaches the voicemail, it goes to the relevant sales teams voicemail inbox. For example if a call came into Sales Team B and rang through to voicemail, I want it to go into the voicemail inbox of Sales Team B. 

Is there a way to achieve this?

We have a user who answers calls for her own extension and a call queue. She has her desktop app and a Poly E550 phone. When she deletes the voicemail using the portal, it remains on the phone. We have deleted all of her messages using the portal, but the phone screen still shows 189 messages, and she can still listen to them.

I had a few possible audios recorded and they seemed to be ok. And then I tried the default. Nope. I'll use one of my own.

So I deleted the existing audios I'd done -- nothing at all showing on that screen. And then I recorded a new one. It plays back just fine there on the Settings page. And it's the ONLY recording showing on that page that shows the audios you've recorded.

But when I call the phone number, the OLD and deleted audio keeps playing. And worse, immediately after the deleted one plays, the default (and very loud) "We are sorry ..." message plays, too.

How on earth can I fix this? Thanks for any help.