Hello All,

We have staff that miss being able to call in to access their voicemail box and change their greeting while they are not in the office.  It looks like Zoom has a similar capability here, but it wasn't enabled by default: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068936

Has anyone enabled this in their environment?  If so, are there any security implications to consider?  How about positives and negatives after enabling?

Any feedback is appreciated!

Tony

Hello, I have a user who has marked all notifications in the Activity Center as read (both individually as well as using the triple dots and marking all as read), but each day her notifications come back as unread. I believe that they are reappearing after each time the application is reloaded.

This is in the Zoom Phone System section because this only seems to be happening with Zoom phone notifications specifically, Voicemail, missed calls, etc. 

I don't see any real settings we can change regarding the Activity Center Notifications besides allowing specific notifications into that area. We want these notifications to appear so the user will know that they have calls to return or voicemails to listen to, but how do we prevent the activity from returning after it has been marked as read?

I have talked with this user and they have just updated to the latest version of the Zoom Workplace Client (6.2.3). She had marked all of the notifications as read, then updated and the notifications returned after the application restarted.

I appreciate any help you guys can give me! Thanks!

Is there a way to bypass the Zoom voicemail instruction prompt when you are routed to voicemail for a Zoom Phone user.  It appears that pressing the hash key (#) will bypass the personal greeting, but then the voicemail instructions still play.  Experienced callers don't necessarily want to hear the instructions every time, but I also don't want to eliminate the recording as newer callers may appreciate that.  

Thanks!

I ported my office number over to Zoom a few months ago. Since that time I have not been able to access any calls and even more importantly my voicemail. Fortunately most client have my cell number but not all. Somebody please give me some help. There is NO customer support that I can contact. I don't know if there is a plan where I can upgrade for help?

Any reason why call handling isn't working for some reason? Setting is set for user to forward to voicemail if it's not answered. It works if the user rejects the call, but if they do not answer it only plays the message without going to voicemail. Any ideas?