Zoom Phone System
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Checking Voicemails Over Phone

Hello All, We have staff that miss being able to call in to access their voicemail box and change their greeting while they are not in the office. It looks like Zoom has a similar capability here, but it wasn't enabled by default: https://support.zoo...

Aslepko by • New Member
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Resolved! Call History & Voicemail are empty

We have Zoom Phone Basic. Callers are able to leave a message at our number (just tried it myself), but neither the call nor the message appear in the appropriate tabs in the Phone section of the web portal. What am I doing wrong?

RickU by • Newcomer
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Voicemails on zoom app become loud

the zoom app. when i listen to a voicemail it keeps staying on same volume (almost the highest) i can not turn it down. if i do lower the volume on mobile, it goes back up to the same volume when i listen to a new voicemail. any idea?

Amiau by • Newcomer
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Resolved! Bypass voicemail instructions

Is there a way to bypass the Zoom voicemail instruction prompt when you are routed to voicemail for a Zoom Phone user. It appears that pressing the hash key (#) will bypass the personal greeting, but then the voicemail instructions still play. Experi...

Resolved! Cannot acess Business Phone

I ported my office number over to Zoom a few months ago. Since that time I have not been able to access any calls and even more importantly my voicemail. Fortunately most client have my cell number but not all. Somebody please give me some help. Ther...

Resolved! Call handling settings not sticking

Any reason why call handling isn't working for some reason? Setting is set for user to forward to voicemail if it's not answered. It works if the user rejects the call, but if they do not answer it only plays the message without going to voicemail. A...

Windynai by • Newcomer
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Voicemails not deleting from Poly E550

We have a user who answers calls for her own extension and a call queue. She has her desktop app and a Poly E550 phone. When she deletes the voicemail using the portal, it remains on the phone. We have deleted all of her messages using the portal, bu...

Send to voicemail button on desk phone

We use Poly Edge E450 desk phones with Zoom phone, in addition to softphone. I have a user that is wanting to selectively send an incoming call to his voicemail. However, when he presses the Reject button on the desk phone, it then follows his call h...

Tom by • Explorer
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