Hi there, we began using Zoom phone ~1 year ago for our small business and have never been fully satisfied. I find the set up and customization of features confusing and don't have anyone else on my team who can help me with it. I would greatly appreciate set up guidance and would be happy to pay someone for their expertise. Some context on what we do and what I'm looking for:

We're a specialty auto repair shop open M-F 8:30am to 5:30pm. We field many calls a day from retail customers and individuals at other businesses we work with. Calls are typically to schedule appointments or ask for updates on repair/parts/etc.

Our General Manager is responsible for answering calls. He has a company-owned iPhone with Zoom installed on it. If he's unavailable, the calls ring through to my account.

One big problem: our GM's phone no loner has a cellular plan, so if he's not on wifi he can't receive Zoom calls. He's often on the road visiting customers and needs to be able to receive calls during those visits. 

What I'm looking for:

1. Fix our GM's need to be on wifi. Do I need to also get a cellular plan? Is there a way to have cellular internet only so the Zoom phone is always accessible? Any other suggested solutions?

2. Have calls ring first to my GM and then to me if he doesn't answer after a certain amount of time.

3. Have voicemail box set up with a professional answering message.

4. Direct customers to voicemail via a professional automated message if it is outside of our operating hours. 

5. Anything else to make us appear more professional to callers.

Thank you in advance.

Our office has some rotating staff who are sometimes (but not always) responsible for handling calls from one of our Call Queues. Right now, it's somewhat burdensome for us to manually enable/disable their Call Queue membership (or the "Receive Call Queues" user setting) repeatedly, or during certain weekend/holiday hours. Is there any way to set a schedule and/or time limit for call queue membership? So for example, if we know Employee A will be covering the call queue from Fri-Mon, we could just set that schedule somewhere instead of having them (or an admin) manually go flip the switch every time there's a change?

Hi Zoom Community ,

I’m part of DevStory, an app development company in Australia , and we specialize in iOS app development. Currently, we’re focused on optimizing app performance and user experience while tackling occasional crashes during high-usage periods.

We’ve made strides with:

• UI/UX testing

• Performance optimizations, but some peak load issues persist.

If you have experience with optimizing iOS apps or troubleshooting crashes, feel free to share your tips or strategies. For more on our work, visit [https://dev-story.com/au/mobile-app-development-company-australia/].

Thanks!

Note: We follow Zoom Community Terms and Guidelines.

We all have people that walk away from their desks without logging out of queues. 

We really need to have a feature that if I miss a queue call, zoom will automatically log me out of that queue.  

to give more context, this is during their hours of work, not after hours.

I have two users in Zoom Phone who handle calls from different Canadian provinces.

• User A only handles clients from Ontario and Quebec

• User B only handles clients from Alberta and British Columbia

I would like incoming calls to be routed automatically based on the caller’s area code. For example, if the caller’s number is from an Ontario or Quebec area code, the call should go to User A. If the caller’s number is from an Alberta or British Columbia area code, it should go to User B.

Is there a way in Zoom Phone to route or transfer calls automatically by caller area code or region, and if so, how can I set this up?

Currently, if a call is transferred to a queue, the queue users see only the caller ID of the person transferring the call, not the original caller's number. It makes it difficult when queue users need to go back and reference a caller's number. Is there a way to change this?

Hi all,

Manually adding members to a Call Queue's Voicemail Access Member list one at a time is very tedious and time consuming. Please can we have an option to automatically add all Call Queue Members into the Voicemail Access Member list? Or, at least let us add more than one user at a time and not have to click each little tick box for the permission we want to give them?

Many thanks,

D