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Recent Activity

Resolved! Time of day call routing

What is the best practice for time-of-day call routing? We have one central number with six users spread across multiple time zones with up to 3-hour time differences. The users who start first in the morning will answer the calls, but some users wil...

mikejr by Listener
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Mark a missed call in the call queue as called back

I would really like a feature so that our Account Managers who are all on a call queue can mark a missed call when they have called the customer back. We have been having some situations where multiple Account Managers will call a customer back becau...