There is not currently a way to use the API to log users in and out of the call ques, if managers want to log their user in or out of a call que, I must now give them access to the administrative side of Zoom Phone, whereas if I had API access, I could make them a light weight application for them to sign their users in and out of. 

Please can we add to the API to be able to log users in and out of call ques so I can give the managers this access.

I had a few possible audios recorded and they seemed to be ok. And then I tried the default. Nope. I'll use one of my own.

So I deleted the existing audios I'd done -- nothing at all showing on that screen. And then I recorded a new one. It plays back just fine there on the Settings page. And it's the ONLY recording showing on that page that shows the audios you've recorded.

But when I call the phone number, the OLD and deleted audio keeps playing. And worse, immediately after the deleted one plays, the default (and very loud) "We are sorry ..." message plays, too.

How on earth can I fix this? Thanks for any help.

I have a user that when he makes a call (internally or externally) he can't hear the call dialing. He also can't hear any music when he is put on hold. If he changes his audio device to use the internal speakers of the laptop the audio is fine. This is the second laptop this has happened too. To clarify there is no issue when speaking to the end user. Both sides can be heard clearly. It is only when he is put on hold he does not hear audio.

We have tried a different laptop. Different Headsets using different connection methods. Type C, USB2 and bluetooth. All give the same issue.

Im hoping someone else has come accross this issue and may be able to help 🙂

Please help.  When a call is made or picked up from just one phone number under my account, it triggers the prompt "This call may be recorded for quality assurance."  I have no call recording enabled on any account, so please don't direct to the instructions to turn off the toggles for recording and ad hoc recording. Has anyone experienced or does anyone know how to disable?  Again, it's only happening on one phone number line.

Good afternoon,

I have an Axis A8105-E intercom door camera, and I would like to get it working with Zoom Phone. After entering in all the information for the manual provisioning, and enabling sips I was able to get it provisioned with Zoom phone. I can make calls to the common area extension assigned to the phone, with the device automatically picking up and two way audio established. However, when I press the button and attempt to have the device call a Zoom extension, or even an outside phone number, the call rings, and when the recipient picks up the call just ends.

Are there any settings I am missing? Any insight or advice would be greatly appreciated.

Dear Zoom Support Team,

I hope this message finds you well.

I am reaching out to seek guidance on how to access transcriptions for Zoom Phone call recordings. Specifically, I would like to know:

1. Where can I locate the transcriptions for Zoom Phone call recordings in the portal?
2. Are there any specific settings or permissions required to enable and view these transcriptions?

Your assistance in providing step-by-step instructions or relevant documentation would be greatly appreciated.

Dear Zoom Support Team,

I am encountering an issue with my Zoom OAuth integration. I am using an admin-managed account, but I cannot find the required scope for calendar access. When I switch to a user-managed account, I receive the following error:
{
    code: 4711,
    message: invalid access token, does not contain scopes: user read user admin, user read user
}
If I do not specify any scope, the token API (https://zoom.us/oauth/token) provides me with a token. However, when I use this token to call the calendar API, it gives me the following error:
Access Token Missing Required Scope: calendar read list calendar list

Please provide support to resolve this issue. 

I am having difficulty getting my SMS campaign approved. We are using all the default responses and suggested text for messages. The problem is that the SMS Campaign Denial message gives no guidance as to what needs fixed and the Zoom One Pro account doesn't have any support for it. The company only has three employees so any plan that is bigger is overkill. Not sure where to go for answers.