I'm looking for a complete list of extensions in our company zoom account regardless of what the extensions are used for. I've looked at phone numbers in number management, users, auto-receptionists, etc. and I can't find this extension anywhere. Where can I view a list of all our extensions in one place? Thanks

Happy New Year, Zoom Community! 🎆🎉

Ready to start the year strong and get even more value from your Zoom investment? Our January Customer Success Live Sessions are here to help you do just that.

💡 Why attend? Each session helps you:

• Build deeper product knowledge

• Troubleshoot challenges in real time

• Discover new ways to improve productivity and collaboration

📅 January Lineup

👉 January 7 – Zoom Workplace Open Office
Your first stop of the year! Get hands-on guidance, ask questions, and learn tips to streamline collaboration with Zoom Workplace (Meetings + Productivity solutions).

👉 January 14 – Zoom Phone Open Office
Deep dive into Zoom Phone features, configurations, and real-world use cases with our product experts.

👉 January 15 – What’s New at Zoom 
Don’t miss this highlight session! Explore Zoom’s latest innovations and feature releases from the past two months, including what’s new across Zoom Workplace and AI Companion Web.

👉 January 21 – Zoom AI Companion Open Office
Discover how to work smarter with AI Companion. Learn best practices, ask questions, and see how AI can boost productivity.

👉 January 28 – Zoom Contact Center Open Office
Wrap up the month by learning how to elevate customer experiences and optimize your Zoom Contact Center workflows.

Register now in the Customer Success Hub to save your seat and unlock even more live and on-demand training resources. We can’t wait to see you in the upcoming sessions!

— Zoom Customer Success Team

Setting up a new customer, and they have purchased E220 and #450 phones.  I've not worked with Polycom before.

We were trying a test to get one set up, and could not get Zero Touch provisioning to work.  Tried to find a video on it, to see what it should look like, but really cannot find anything.  The only threads I've found seem to indicate that ZTP is a big problem on Polycom.  

Has anyone had any experience with the E220 and E450 phones with ZTP?

Hi there, we began using Zoom phone ~1 year ago for our small business and have never been fully satisfied. I find the set up and customization of features confusing and don't have anyone else on my team who can help me with it. I would greatly appreciate set up guidance and would be happy to pay someone for their expertise. Some context on what we do and what I'm looking for:

We're a specialty auto repair shop open M-F 8:30am to 5:30pm. We field many calls a day from retail customers and individuals at other businesses we work with. Calls are typically to schedule appointments or ask for updates on repair/parts/etc.

Our General Manager is responsible for answering calls. He has a company-owned iPhone with Zoom installed on it. If he's unavailable, the calls ring through to my account.

One big problem: our GM's phone no loner has a cellular plan, so if he's not on wifi he can't receive Zoom calls. He's often on the road visiting customers and needs to be able to receive calls during those visits. 

What I'm looking for:

1. Fix our GM's need to be on wifi. Do I need to also get a cellular plan? Is there a way to have cellular internet only so the Zoom phone is always accessible? Any other suggested solutions?

2. Have calls ring first to my GM and then to me if he doesn't answer after a certain amount of time.

3. Have voicemail box set up with a professional answering message.

4. Direct customers to voicemail via a professional automated message if it is outside of our operating hours. 

5. Anything else to make us appear more professional to callers.

Thank you in advance.