Greetings,

I was going through the tutorial and one of the options presented was how a phone number is going to be used? I am paying for a Zoom Phone license to use for my business, but I was wondering, because of the 10DLC laws, if would have just been better to choose Personal? I just plan on texting my clients individually, I don' t do campaigns.

Is there a way to change my account?

We have staff members that use the Zoom app on their cell phones as their work phones and are connected to our 1 gig Wi-Fi. They are receiving calls but then the app will not connect, and they receive a message "Not connected. Attempting to reconnect..." This is causing a lot of frustrations for our constituents and staff. This is not the same experience on our hard phones or computer app, but the whole company is mixed on how they use Zoom. Anyone else experiencing this?

So I have gone through all the testing, uploaded the new audio drivers, eliminated all other speaker options.  The issue seems to be somehow related to the cell phone, when I start up the computer with the cell phone turned off the problem does not occur directly.   I have terminated the cell link from windows, but still if the cell phone is on, I can not use the Zoom Phone, pretty frustrating, especially when I have to use 2 source verification or want to receive cell calls.  Any ideas from people more savvy than I.

Hi

This is a new problem. Everything worked fine yesterday so it is not a problem with internet connectivity, firewalls etc. etc.

I have Zoom phone. Today I find that it works on two different Android phones when using the Zoom app but does not work on two different PCs. On the PCs, I can dial and connect but cannot hear or be heard.

Thanks for your help

Mitch

Is there a way, when a call queue goes through several overflows, to direct voicemails back to the original queue when they reach the end of the the overflow? 

For example I am setting up the following queues

• Sales Team A
• Sales Team B
• Sales Team C

I also have these overflow queues:

• All Sales Employees
• All Phones

The overflow for each sales team is this:

• Sales Team A -> All Sales Employees -> All Phones -> Voicemail
• Sales Team B -> All Sales Employees -> All Phones -> Voicemail
• Sales Team C -> All Sales Employees -> All Phones -> Voicemail

What I want to do is when the overflow reaches the voicemail, it goes to the relevant sales teams voicemail inbox. For example if a call came into Sales Team B and rang through to voicemail, I want it to go into the voicemail inbox of Sales Team B. 

Is there a way to achieve this?

Dear Zoom Support Team,

We have been experiencing an issue with our Zoom Phone lines for the past two days. While inbound calls and outbound calls to non-Singapore numbers are functioning correctly, we are unable to make outgoing calls to Singapore numbers.

Here are some additional details:

• Inbound calls: Working fine
• Outbound calls (non-SG numbers): Working fine
• Outbound calls (SG numbers): Not working

This issue is impacting our operations, and we would greatly appreciate your assistance in resolving it as soon as possible.

Please let us know if you require any additional information or logs to diagnose the issue.

Looking forward to your prompt response.

Best regards,

Sangpi

Dear Community,
This 10 DLC Campaign approval process needs more structure and clear guidance on what is required and how to complete the form.
I have tried all but my campaign has not been approved. Each time, I am asked to fix this, or that. Once issues are fixed, case gets declined or rejected again for a new reason. At some point, it does not make any sense.  The last instructions I worked on was about adding contact information to online presence. After making changes, I re-submitted my request for approval. I was surprise that my request was rejected again.
Upstream CNP declined sharing request for campaign XXXXXXX.
Explanation: Brand name inconsistent with online presence. Privacy Policy/Statement missing from online presence. XXXXX
Brand name and trade name are not the same, an explanation with proof has been provided. 

Does anybody has an idea about to solve the above isscues?

Thank you