Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

March is Your Month to Master Zoom ‌✨‌

Ready to boost your productivity and stay ahead? Register today and elevate your expertise! Here's what's in store:  March 6: Stay Ahead with What's New at Zoom? Get a first look at the latest features, security enhancements, and collaboration tools... Show more

Ready to boost your productivity and stay ahead? Register today and elevate your expertise!

 

Here's what's in store:

 

📅 March 6: Stay Ahead with What's New at Zoom? 

Get a first look at the latest features, security enhancements, and collaboration tools. Optimize your Zoom experience and connect with fellow enthusiasts.

 

📅 March 12: Transform Your Workplace with Zoom Workplace Open Office

Discover how to create a seamless, productive environment using Zoom's integrated tools. Get insider tips and maximize your investment. 

 

Product Sessions: Meetings, Phone, Communication (Team Chat/Mail & Calendar/Scheduler), Productivity (Clips/Whiteboard/Surveys/Notes/Docs), and Spaces (Rooms/Digital Signage/Workspace Reservation/Visitor Management).

 

📅 March 19: Unlock AI-Powered Productivity with Zoom AI Companion Open Office 

Experience firsthand how Zoom's AI tools are revolutionizing collaboration. Learn to drive smarter workflows and enhance your productivity.

 

Product Sessions: AI Companion 2.0 & Team Chat, AI Companion in Meetings, AI Companion in Phone and AI Companion in Whiteboard/Docs/Email.

 

📅 March 26: Streamline Your Business with Business Services Open Office

Deep dive into Zoom's business solutions and learn how to streamline workflows, boost efficiency, and improve customer engagement.

 

Product Sessions: Contact Center/Virtual Agent, Events/Webinar/Sessions, Revenue Accelerator, Workforce Management/Quality Management

 

💡Interested in other webinars, live product trainings or on demand content? Visit the Customer Success Hub to learn more.
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Leaving auto attendant messages in main mailbox

We want to use Zoom phone to handle all calls in auto attendant mode AND have the voicemails left in the main mailbox. We have been able to set up auto attendant and have calls routed to the attendant mailbox (#801) but have not been successful in ge... Show more

We want to use Zoom phone to handle all calls in auto attendant mode AND have the voicemails left in the main mailbox. We have been able to set up auto attendant and have calls routed to the attendant mailbox (#801) but have not been successful in getting the messages at the #800 level.


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Resolved! How to port a Skype number?

Hello!

 

What would be the process to port a Skype US number to Zoom Phone?

 

Thank you!

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Missing numbers

Hello Zoom team, I recently purchased my first Zoom Phone license and set it as the main company number. After that, I bought two additional licenses. Although I received a confirmation email stating that my order was processed and that I could get s... Show more

Hello Zoom team, I recently purchased my first Zoom Phone license and set it as the main company number. After that, I bought two additional licenses. Although I received a confirmation email stating that my order was processed and that I could get started with my new numbers, I am unable to see the numbers in my account.

Additionally, I have not been charged for these two numbers, despite seeing the invoice on the Zoom website. However, I have not received the corresponding invoice via email.

Could you please assist me in resolving this issue? I appreciate your prompt support.


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Trouble with Alarm Panel dialer communicating through an AudioCodes mp1288

Hello, I am trying to connect a building alarm panel dialer to an AudioCodes 1288. No matter the settings I change the modem lines don't seem to synch up. I monitor the line connected to the legacy PBX and the communication seems the same. I know the... Show more

Hello,

 

I am trying to connect a building alarm panel dialer to an AudioCodes 1288. No matter the settings I change the modem lines don't seem to synch up. I monitor the line connected to the legacy PBX and the communication seems the same. I know there is some delay which is probably causing the issue. I see modem settings in the Audio Codes, but the recommended Fax settings from Zoom seem to be interfering with them. 

 

Has anyone had any luck when attempting this before. I have also tried with a Grandstream ATA with no luck. 

 

Thanks,

Derek


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I need to see the phone number of the person I am talking to on the desktop app.

I need to be able to see the phone number of the person I am talking to. I know that you can click a drop down button to see the number, but if I click into another app, then the phone number goes away. How can I have the phone number permanently sho... Show more

I need to be able to see the phone number of the person I am talking to. I know that you can click a drop down button to see the number, but if I click into another app, then the phone number goes away. How can I have the phone number permanently showing?


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Forward Auto receptionist assigned number to an external number

One of the departments that I support is moving off of the zoom phone system to the one that I administer for our company. Is there a way for me to forward the 4 the auto receptionist to an external DID? I need to do this prior to porting the number ... Show more

One of the departments that I support is moving off of the zoom phone system to the one that I administer for our company. Is there a way for me to forward the 4 the auto receptionist to an external DID?

 

I need to do this prior to porting the number out so they have no interruption.

 

Thank you.


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I don't think Zoom Phone is what I thought it was - how do I cancel...?

Hello I don't want to go into too much detail, but I am desperately trying to find a VoIP solution. I am in a very precarious situation where I do not have access to either a landline (because there isn't one) nor a mobile (because it's been stolen).... Show more

Hello

 

I don't want to go into too much detail, but I am desperately trying to find a VoIP solution. I am in a very precarious situation where I do not have access to either a landline (because there isn't one) nor a mobile (because it's been stolen). 

 

I am in need of urgent legal assistance but, as soon as I explain to solicitors that I can't give them a phone number, they stop responding to me, so VoIP is the only solution, and I mistakenly thought that Zoom Phone would work a bit like Skype (RIP), rather than it being a physical device, which is of no use to me. I signed up in desperation I'm so tired, hungry and sick that I'm not thinking straight). 

 

This obviously isn't a business, it's personal use by someone who is trying to keep themselves alive! I can't afford to waste money, so how do I cancel...? And can anyone suggest anything that does what I need...? I have a MacBook Pro (running macOS 15.3.1) and an iPad Pro, running iPadOS 18.3.1. 

 

I just need a VoIP phone replacement, as it seems to be the only way I'm going to be able to access justice. I hope someone can help, my life literally depends on it. I don't have much money, so I can't be wasting what little I do have on something that isn't going to be any use to me. 

 

Thank you

 

SJ


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Zoom Partner Exchange Program

I'm looking for information concerning the process for ordering new Zoom phone service using Zoom's Partner Exchange Program in Uganda. Any information will be helpful. 

International phone numbers

I am in Australia and have just joined Zoom.   When creating an overseas  contact  contacts do I have to include the full international phone prefix, eg. 001144 for the UK. 

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