Got this message from a user this afternoon. He's a VP and was extremely unhappy that his Teams meeting was being overheard by a caller.

"I was on a Teams Call and a call came into ADS and the call was transferred to me. I didn’t even know it; my phone never Rang! So I didn’t accept or Decline!! Very Strange. Alan has already looked at my Zoom settings and is asking Zoom for help…"

Any thoughts? My executive team is freaking out

How do I setup a call queue to first ring two people simultaneously, and if no answer then ring to a 3rd person? I see it shown as an option in the call queue setup section (see included screenshot below, but I can't find directions on how to set it up that way. 

Hi there, we began using Zoom phone ~1 year ago for our small business and have never been fully satisfied. I find the set up and customization of features confusing and don't have anyone else on my team who can help me with it. I would greatly appreciate set up guidance and would be happy to pay someone for their expertise. Some context on what we do and what I'm looking for:

We're a specialty auto repair shop open M-F 8:30am to 5:30pm. We field many calls a day from retail customers and individuals at other businesses we work with. Calls are typically to schedule appointments or ask for updates on repair/parts/etc.

Our General Manager is responsible for answering calls. He has a company-owned iPhone with Zoom installed on it. If he's unavailable, the calls ring through to my account.

One big problem: our GM's phone no loner has a cellular plan, so if he's not on wifi he can't receive Zoom calls. He's often on the road visiting customers and needs to be able to receive calls during those visits. 

What I'm looking for:

1. Fix our GM's need to be on wifi. Do I need to also get a cellular plan? Is there a way to have cellular internet only so the Zoom phone is always accessible? Any other suggested solutions?

2. Have calls ring first to my GM and then to me if he doesn't answer after a certain amount of time.

3. Have voicemail box set up with a professional answering message.

4. Direct customers to voicemail via a professional automated message if it is outside of our operating hours. 

5. Anything else to make us appear more professional to callers.

Thank you in advance.

My campaign was rejected for "Brand Inconsistencies" and I can't figure out why. The only thing I can think of is that my website and this campaign use the name of my DBA company name. But when I submitted the brand for approval, I listed my official company name AND my registered DBA, so that should be covered. My brand was approved, but the campaign (using the DBA) was rejected. My website uses the brand of my DBA, which is a common circumstance. So my campaign and my website match. But I think it might be looking for the registered business name that is tied to my EIN?? But I don't use that old name for anything so I'm not sure how to resolve this.  Please advise. I need to get SMS working becuase I use it for client communications and people are texting and I'm not getting them. 

Hi, I'm a newbie here.

I purchased the Zoom Phone plan today and selected a number, but it is still pending activation. I checked online, and it said it usually takes no more than 2 hours, but it's been half a day now, and it's still not working.

I wonder what I should do, or is this actually normal? I would appreciate it if anyone could share their experience with me. Thank you!

Our office has some rotating staff who are sometimes (but not always) responsible for handling calls from one of our Call Queues. Right now, it's somewhat burdensome for us to manually enable/disable their Call Queue membership (or the "Receive Call Queues" user setting) repeatedly, or during certain weekend/holiday hours. Is there any way to set a schedule and/or time limit for call queue membership? So for example, if we know Employee A will be covering the call queue from Fri-Mon, we could just set that schedule somewhere instead of having them (or an admin) manually go flip the switch every time there's a change?

Hi Zoom Community ,

I’m part of DevStory, an app development company in Australia , and we specialize in iOS app development. Currently, we’re focused on optimizing app performance and user experience while tackling occasional crashes during high-usage periods.

We’ve made strides with:

• UI/UX testing

• Performance optimizations, but some peak load issues persist.

If you have experience with optimizing iOS apps or troubleshooting crashes, feel free to share your tips or strategies. For more on our work, visit [https://dev-story.com/au/mobile-app-development-company-australia/].

Thanks!

Note: We follow Zoom Community Terms and Guidelines.

We have jus transitioned our organization, some 200 phones to Zoom Phone, now none of the inbound calls are showing Caller ID just the number, This was working fine on our previous provider then once the numbers we ported and we began on Zoom Phone it quit across all apps ... is this a setting?

Thank you 

We found the issue we added a line into a provisioning template:

account.1.cid_source = 0
account.2.cid_source = 0

Fixed the issue.,