Regarding Nomadic Emergency calling in US/Canada.

Q1 - Is there a length limitation for "Address Line 2" in the Emergency Address screen ?

Q2 - Which NENA standard for the PSAP Location element does ZP support ?

NENA v1 limited this field to 20 characters

NENA v2 increased this field to 60 characters.

Q3 - I want to verify in the Emergency Address screen the field "Address Line 2" is supposed to be the Dispatchable Location at the street address that is supposed to be communicated to first responders . 

Is Address Line 2 displayed the PSAP operator as the NENA Location ?

NENA Data Exchange Format

See attached NENA doc, browse to v2.1 standards.

Has anyone been able to centralise a blocked contacts list? I'm currently an admin only access so the only way to view everyones blocked contacts would be to login to their account. 

I'd like to see if there is anyway around this or maybe I need to request account management access. Open to hear what path others took if they didn't manage to centralise the blocked list. 

I enabled Online Faxing on my line for testing. I am able to receive faxes, but sending faxes is not working. I receive the error 'Sent fax failed'. No explanation. The sent faxes appear in my drafts folder. I checked the logs in Phone System Management and there is no evidence of a fax that was sent and failed. I also checked my personal profile fax settings and nothing is there. Is there somewhere I can look to see why the fax failed so I can troubleshoot?

We are new to Zoom Phone as of this week. We had been with Ring Central a few years prior. 

I am very surprised to find that Zoom is missing the most basic of things for the phone functions. 

• Paging - we have Polycom VVX 350 desk phones. The Keys & Buttons setting does not work for "Paging - Line". When applied to the user, it never appears as an option on their phone soft keys. Broken. 
• Paging - You can get around this at least, by picking up the hand set and entering the Extension number assigned to a Paging group. But when you do, it still does not work right at all. Instead of hearing a Page across all the phone speakers, it makes the phones RING. If a person does not pick up the phone, they miss the page. For us, this is a major safety issue. We use phone paging for critical announcements, and calls to other staff for assistance if a client is in crisis at the desk
• Call Queues - I had written about an issue with this, and then suddenly an hour after I posted this, all the Queues started to work correctly to show all calls and what status calls were - very odd. 
• Ring Tones - while you can pick a ring tone in your app, you have no way to ever play it / test it. You have no idea what your ring tone is until it actually has a call come through. 
• Greeting - You cannot change your greeting in the app. You have to go into the website portal, log in there, click on phone, then click your settings, then scroll way down, then go to Add Audio to finally get to a spot where you can record a new greeting. That is extremely convoluted and cumbersome when people tend to change their Greeting a couple of times a day to inform callers of their availability. In other cloud phone services I have worked with, you can record a greeting right out of the desktop app with 2 clicks! 

I cannot find anywhere in the Zoom community system, any kind of list of Features being worked on, or a voting system for features. I have found a number of posts about these issues above, but they all died for further replies many months (in some cases years) ago. So these are not new queries on my part - people have been asking about this stuff for a few years already. But there seems to be no updates or follow up by zoom on these things? 

aIs there some secret place I have not found yet? 

Now that Skype has died, I just need a means of phoning from my computer in Australia to my brother's landline in the UK twice a month, so I can hear the call on my computer speakers instead of on the phone (I am deaf). It seems that somewhere in Zoom Pro + there is the ability to make international calls, but it is impossible to obtain details eg how many calls or minutes per month? I'm not prepared to buy it to find out, so where can I get details? Zoom Pro + seems a very expensive way to get what I need, is there a cheaper reliable way? Call2 friends and similar services are free, but don't work for the UK, as they don't get priority on routes. 

Any suggestions?

I am hoping you guys can help me.

When i answer a zoom phone call, about 20 seconds into the call, the sound/mic will completely stop.

This happens with internal and external calls.

I have checked firewall settings, uninstalled/installed zoom and Jabra direct for my headset.

I have also tried USB and Bluetooth headsets.

Changed PCs. It has to be a zoom issues, but checking the call logs, the signal is not lost and all shows no problems.

Everything is all up to date.

All settings match on zoom and the pc settings. There is no pattern.

5 out of 6 calls will do this. Sometimes cut out at 20 seconds, other times I can be on the phone for 20 minutes and it will then cut out.

An error message pops up saying Microphone has stopped working properly.

I can then make another call straightaway while the error message is showing and it will work perfectly.

Again could be 20 seconds, could be 20 minutes before it stops working.

TIA

Immediate help needed. I'm constantly trying to purchase the US & Canada unlimited regional calling plan. I've correctly put everything as it is in my plans & billing section but somehow I'm getting the same error time and time again.

Hey there!

My company just recently changed phone systems to Zoom phone. With our previous carrier, we were able to use a soft phone on the computer and type in a phone number/menu option with the physical keyboard, and by copying and pasting/clearing numbers into the keypad dial. This was very useful because while working in Healthcare, a lot of insurance companies request ID numbers for our providers, like their Tax ID, NPI, or a patient's member ID. 

Is there a way to provide this feedback to the development team? It's my first post, so I'm not sure if you can like or upvote, but if you can please do if you agree!

Best, 

Deb