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Is there a way to mute incoming calls from my phone while I'm on a call in my Zoom phone app? Context: I'm using the Zoom app on my phone to make a call. A call comes in from my phone (not zoom). It rings in my ear while I'm on my Zoom phone call. Can I mute it or send it straight to voicemail while I'm on another Zoom call?
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Has anyone gotten around to understanding Zoom analytics? For context, my role at my job is to export their analytics to then see how many agents were logged in on a specific day, total handling time, etc. But when I review the Call Queue Historical Reports, I'm presented with less-than-helpful statistics of 'Avg Call Handling Time' and stats that don't really outline how the day went. And when I export for multiple days in a given date range, the data is automatically aggregated? Exporting the Detail report just sends me down a rabbit hole of having to analyze data where 1 call has more than 1 record of data associated with it, when all I want to know is was the call completed or was it abandoned/overflow. Anyone have any helpful tips on navigating this? I'm used to having way more control in terms of creating reports within an existing system, but Zoom doesnt give me that option...
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We all have people that walk away from their desks without logging out of queues. We really need to have a feature that if I miss a queue call, zoom will automatically log me out of that queue. to give more context, this is during their hours of work, not after hours.
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I have two users in Zoom Phone who handle calls from different Canadian provinces. User A only handles clients from Ontario and Quebec User B only handles clients from Alberta and British Columbia I would like incoming calls to be routed automatically based on the caller’s area code. For example, if the caller’s number is from an Ontario or Quebec area code, the call should go to User A. If the caller’s number is from an Alberta or British Columbia area code, it should go to User B.
Is there a way in Zoom Phone to route or transfer calls automatically by caller area code or region, and if so, how can I set this up?
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I have tried everything. All the call handling stuff, business hours, etc. Our inbound calls are not ringing and sending callers straight to voicemail.
I've noticed that sometimes my calls drop unexpectedly or the audio becomes choppy, even though my internet connection seems fine. Has anyone else experienced intermittent call quality on Zoom phone, and are there any tips to improve stability? It’s becoming a real headache during important meetings.
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I have two numbers and two plans. One plan is metered and the other is an add-on basic plan. I want each number to go to a different extension number but can't figure out how to set this up. I created a second user account but can't assign the second number to it as it says I need another metered plan to do this. How do I set up the numbers to go to separate extensions? Can I use the same user and assign more than one extension? Can each extension have a different greeting?
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Hi,
We have BLF keys on our Poly phones but they are not showing up on the workplace windows or phone app. We are only able to see the parked lines. How do we display the blf keys so users can call each other and see their line status.
Currently, if a call is transferred to a queue, the queue users see only the caller ID of the person transferring the call, not the original caller's number. It makes it difficult when queue users need to go back and reference a caller's number. Is there a way to change this?
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We initially started experiencing calls that would not route to our support phone.
Calls began to route properly the dropped and disconnected midway.
