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I need to create a Zoom Phone project with local survivability. The Zoom support site is clear how to deploy the ZPLS, however I could find any information about additional licenses or costs. Please community, has anyone implemented ZPLS? Is it mandatory to purchase any additional license or service? Kind Regards
If necessary, please could you provide the SKU.
Thank you
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We had a power outage and had to make a temporary switch to a mobile number for our practice. The next day I went to switch back to a user, that option is not one of the drop-down options anymore. Tried the chat bot with a few things like: auto receptionist "route to user" not working - Bot response: Ensure you have selected a valid routing option such as Voicemail, User, or Call Queue If you have followed these steps and the 'Route to' option is still not available, please contact Zoom support for further assistance. - My statement: The route to user option is not listed on the drop down. It used to be there. - As a workaround, I used the direct line to the user (as would for an external contact). This internal user option needs to be available. What happened?
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Hi! I wanted to know if there is a way to turn off the Call Monitoring disclaimer for inbound calls. I want to keep them for outbound calls. We currently mention call monitoring and recording on the custom greeting we have so we would like to remove the disclaimer on the inbound calls. I could not find this setting and if not it should be included as a fix in future updates.
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hi, can anyone advise if I can call a 1-800 toll free number on zoom? I have Zoom workplace installed on my Mac but I can't see anywhere on the menu bar to place a call. I didn't need to call till now, but with skype being phased out, I would need to find an alternative to do so. Currently traveling in Europe and need to find a way to call different 1-800 numbers in North America. Thanks for suggestions/advice!
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The goal is to have a phone number that goes directly to an individual phone with no menu or intermediate step by the caller. Outgoing calls work fine but incoming calls do not come in. There is no notification of an incoming call, nothing in the Zoom call logs and the dialing phone shows "Unable to connect". Currently have the number set up with what I think should redirect straight to another line. Line A is configured to use the Main Auto Receptionist and Line B is set to take the calls (Business Hours: 24/7, Greeting Prompt: Disabled, Route to User: "Line B" - Ext 800). Any help is greatly appreciated.
This post outlines a lot of what I did (https://community.zoom.com/t5/Zoom-Phone-System/Removing-Extension-from-my-Zoom-Phone-Number/m-p/52958) but the options are a bit different now so I'm probably missing something.
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Problem: We utilize a Zoom Phone call queue for our team, with availability set from Monday to Friday, 9 AM to 5 PM. We've encountered an issue where users remain in the call queue rotation even when they are marked as "Out of Office" (OOO) or on Paid Time Off (PTO). Specifically: Question: Has anyone experienced this issue with Zoom Phone call queues? Is there a reliable method to automatically remove users from the call queue rotation when they are marked as OOO or on PTO, as the documentation suggests?
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It's nice to see zoom become the first third party app to support this new feature on iOS however even after selecting it for calls, it does not seem to work. Is it not fully supported yet?
I work in I.T and have just had a customer call stating that whilst they are in a MS Teams meeting, if they were to receive a call to their Zoom Phone, it would disconnect them from their Teams meeting and automatically answer the call to their Zoom. They stated they have never had this issue (nor have I seen this issue before today), and they stated that this is happening to around half of the workers (small business, around 10-15 employees). I'm personally unable to test this issue without the involvement of the customer as we don't use Zoom Phone, and we also would not like to inconvenience the customer at all. The version of Zoom the customer is running is 5.16.10 (26186) Would heavily appreciate if anyone has any knowledge on this issue that can be provided.
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Hello, We have a call center with federal requirements to provide anonymous support for our hotline callers. Is there a way to remove the caller ID or prevent it from showing when it goes to a call queue or attendant? Our hotline counselors and volunteers should not be able to see the caller ID from the original caller. Any ideas on how this could work? In our previous system we forwarded the call to another number that redirected to our call queue. However with Zoom, we are still seeing the original caller's Caller ID. Is there any way to make a custom call route that may help us do this? Thank you!
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We have a Voicemailbox for compliance, and we can't capture any data that could be tied to an employee. Is there a way to have a VM box not capture the who called #.. or anyway to mask it only for the one number?
Thanks!
