Is there a way to set up my holiday/vacation so that calls go directly to my voicemail without ringing?

Also, can someone explain the Call Handling options on Holiday List & Call Handling? Should I turn those sliders on or off? I just want the calls to go directly to my OOO voicemail. 

I am a very small business just starting out.  I use zoom to forward business call to my personal phone.   When my personal phone rings I would like to determine if it is a personal call or a business call being forwarded by zoom.   Any suggestions would be helpful. Thank yiou

Our Zoom Phone system has become live today after our numbers ported over from previous user.

Everything is working fine, the IVR is in place with our options sending calls to the relevant destination.

However, at the end of our recorded IVR message - a new message has appeared stating 'if you know the extension number of the person select now or press 0 to speak with an operator.

This is not something we want/need - how do I turn it off... have been trying to find an option for it.

Any ideas?

I will be submitting feedback , as requested by support, but just to check with the community a more efficient process for targeted holidays.

We have multiple Queues and Shared Lines; they have different messages and processes for the out of hours overflow.  I only want certain queues / shared lines to close during a bank holiday, not the whole site.  If I try to use the holidays hour setting, targeted, I can set a date & time window, but there's not an option to just affect the hours, I don't want to play a default message etc, I just want to have the existing overflow per queue / shared line in place.

So we are manually unticking the days on each queue currently to close them on bank holidays, then we need to remember to tick the days back on. Does anyone have a more efficient way in mind, please?

There's a way for the Zoom App to bypass DnD and Sleep Focus by adding Zoom in "Allow Notifications", however if the phone is on silent, it will only vibrate.

Is there a way for Zoom to bypass silent mode by forcing it to have an audible ringtone, similar to when you tag a phone contact in iOS as "Emergency Bypass"?

We have a Call Queue on our account that has 3 members who answer any calls that come in to that queue. They are experiencing a weird issue when they go to transfer a phone call to an internal user - all 3 members in the Call Queue will have their desk phones (Polycom VVX 501) ring simultaneously and the member transferring the call will also have their phone ring like there is a call incoming but no display on the desk phone. They also mention that whenever internal users call each other on Zoom, their desk phones will ring as well.

I have done numerous testing with this to determine the cause but I can't seem to find the solution. I have tried adding myself to Call Queue and see if my Zoom apps ring as above (nothing), I have checked call logs in Zoom admin portal and did not find any issues with call flow as stated. 

I am unsure if this is a phone setting or a Call Queue setting that I am missing.

Any help or advice would be greatly appreciated. Any additional information needed, I can add!

Thank you so much~!

I am wondering if there is a way to search my call history for a specific number using the Zoom Workplace phone system.

Say I have a person claiming they called and left a message, or just that they called and I missed it. How can I search my call history to verify this?

Hi, I have a single zoom line for my business. Through the auto receptionist, I set up conditional call forwarding so the call routes to my assistant's cell phone after 10 seconds. 

I would like to set it up so that, if my assistant doesn't answer, the call ends with the caller in my zoom voicemail (not the cell phone voicemail). Is this possible? Or is there another way to set this up?