Topics with Label: Call handling and routing

Receptionist/AA

Does someone know how we can setup calls to route to our receptionist, if she doesn’t pick up then the calls go to our AA?

Trying to Setup Phone - Voicemails Are Going Into Space

I just signed up a couple of weeks ago. My number was just ported over today. I'm a solopreneur, and I do not need an auto-receptionist. Right now, if you call my number, you get the attendant. You can press 0 and leave a message, but I'm not getting...

Call cannot be completed as dialed error on inbound calls

I have been having intermittent issues with answering inbound calls from a queue. The call rings to both my cell phone and computer. When I try to answer on my cell phone, I get an error that "Your call cannot be completed as dialed." The call still ...

Way to customize IVR forwarding for different hours?

We have a setup where there are three users that each have their own IVR option from the main IVR prompt. E.g. press 1 for Leslie, 2 for Henry, etc. We also have a #4 option for after hours emergencies. We want each of the users to be able to have no...

Resolved! Message Only Extension and IVR Set Up

Hello, we recently ported all our numbers to Zoom and everything seems to be performing as expected, with one exception. We had a message-only extension with our previous provider, there is no phone number assigned to the user, who has a basic Zoom p...

Outbound call on apps not working

I activated a new phone line yesterday (I'm the Zoom account owner), made the full configuration as required, but when I try to make a call via the mobile app or via my desktop app, I get a message saying “it is impossible to make the call, please tr...

Call goes straight to voicemail

Hi,The problem just started yesterday, for no apparent reason, that incoming calls go directly to voicemail.With the message: "We are sorry, there is no one available to take your call"We're a small business with just one phone number, 2 people, one ...

Resolved! Unable to receive calls nor send SMS

I've had my Zoom phone for about 2 months, and I've been able to make calls but have been unable to receive calls or text messages. Instead, the call goes to voicemail, and when a voicemail is left, it is not received on my end. I'm also unable to se...

Force Users to use Company Number for Caller ID

Is there a way to force all Phone users to use the company's main number as the default outbound caller id? I know we can allow them to choose, but we need to have everyone default to the main number. If there is a way to do this, I've yet to find it...

Forward incoming calls to an external number

Does Zoom record a list of calls forwad/redirected to external numbers? Can the administrator search for a history of calls made forward to an external number? Is this possible? If possible, how to do it?

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Recent Activity

Receptionist/AA

Trying to Setup Phone - Voicemails Are Going Into Space

Call cannot be completed as dialed error on inbound calls

Way to customize IVR forwarding for different hours?

Resolved! Message Only Extension and IVR Set Up

Outbound call on apps not working

Call goes straight to voicemail

Resolved! Unable to receive calls nor send SMS

Force Users to use Company Number for Caller ID

Forward incoming calls to an external number

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Business Services

Resolved! Message Only Extension and IVR Set Up

Resolved! Unable to receive calls nor send SMS