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Recent Activity

Holiday/Vacation Greetings

Is there a way to set up my holiday/vacation so that calls go directly to my voicemail without ringing?Also, can someone explain the Call Handling options on Holiday List & Call Handling? Should I turn those sliders on or off? I just want the calls t... Show more

Is there a way to set up my holiday/vacation so that calls go directly to my voicemail without ringing?

Also, can someone explain the Call Handling options on Holiday List & Call Handling? Should I turn those sliders on or off? I just want the calls to go directly to my OOO voicemail. 


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Identifying which call are forwarded though zoom.

I am a very small business just starting out. I use zoom to forward business call to my personal phone. When my personal phone rings I would like to determine if it is a personal call or a business call being forwarded by zoom. Any suggestions would ... Show more

I am a very small business just starting out.  I use zoom to forward business call to my personal phone.   When my personal phone rings I would like to determine if it is a personal call or a business call being forwarded by zoom.   Any suggestions would be helpful. Thank yiou


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Automated message to use extension added to IVR?

Our Zoom Phone system has become live today after our numbers ported over from previous user. Everything is working fine, the IVR is in place with our options sending calls to the relevant destination. However, at the end of our recorded IVR message ... Show more

Our Zoom Phone system has become live today after our numbers ported over from previous user.

 

Everything is working fine, the IVR is in place with our options sending calls to the relevant destination.

 

However, at the end of our recorded IVR message - a new message has appeared stating 'if you know the extension number of the person select now or press 0 to speak with an operator.

 

This is not something we want/need - how do I turn it off... have been trying to find an option for it.

 

Any ideas?


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Targetted holidays use default overflow

I will be submitting feedback , as requested by support, but just to check with the community a more efficient process for targeted holidays. We have multiple Queues and Shared Lines; they have different messages and processes for the out of hours ov... Show more

I will be submitting feedback , as requested by support, but just to check with the community a more efficient process for targeted holidays.

 

We have multiple Queues and Shared Lines; they have different messages and processes for the out of hours overflow.  I only want certain queues / shared lines to close during a bank holiday, not the whole site.  If I try to use the holidays hour setting, targeted, I can set a date & time window, but there's not an option to just affect the hours, I don't want to play a default message etc, I just want to have the existing overflow per queue / shared line in place.

 

So we are manually unticking the days on each queue currently to close them on bank holidays, then we need to remember to tick the days back on. Does anyone have a more efficient way in mind, please?


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Zoom Phone App on iOS - Force Audio while phone is on Silent

There's a way for the Zoom App to bypass DnD and Sleep Focus by adding Zoom in "Allow Notifications", however if the phone is on silent, it will only vibrate.Is there a way for Zoom to bypass silent mode by forcing it to have an audible ringtone, sim... Show more

There's a way for the Zoom App to bypass DnD and Sleep Focus by adding Zoom in "Allow Notifications", however if the phone is on silent, it will only vibrate.

Is there a way for Zoom to bypass silent mode by forcing it to have an audible ringtone, similar to when you tag a phone contact in iOS as "Emergency Bypass"?

 

 


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Using Zoom's PHONE SYSTEM

Dear Zoom Users

I have a free Zoom account.

I cannot see the PHONE TAB on my Zoom Workplace.

Is it possible to call 1800 numbers using my free Zoom account ?

Yours sincerely

cp9

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Auto Receptionist Transfer Time

There is currently a 5-7 second delay when selecting one Auto Receptionist option on our phone system. Is it possible to reduce the time it takes for the next set of prompts to be announced?

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Zoom Call Transfers Ringing all Call Queue members desk phones

We have a Call Queue on our account that has 3 members who answer any calls that come in to that queue. They are experiencing a weird issue when they go to transfer a phone call to an internal user - all 3 members in the Call Queue will have their de... Show more

We have a Call Queue on our account that has 3 members who answer any calls that come in to that queue. They are experiencing a weird issue when they go to transfer a phone call to an internal user - all 3 members in the Call Queue will have their desk phones (Polycom VVX 501) ring simultaneously and the member transferring the call will also have their phone ring like there is a call incoming but no display on the desk phone. They also mention that whenever internal users call each other on Zoom, their desk phones will ring as well.

 

I have done numerous testing with this to determine the cause but I can't seem to find the solution. I have tried adding myself to Call Queue and see if my Zoom apps ring as above (nothing), I have checked call logs in Zoom admin portal and did not find any issues with call flow as stated. 

I am unsure if this is a phone setting or a Call Queue setting that I am missing.

 

Any help or advice would be greatly appreciated. Any additional information needed, I can add!

 

Thank you so much~!

 


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Search Zoom Call History

I am wondering if there is a way to search my call history for a specific number using the Zoom Workplace phone system.Say I have a person claiming they called and left a message, or just that they called and I missed it. How can I search my call his... Show more

I am wondering if there is a way to search my call history for a specific number using the Zoom Workplace phone system.


Say I have a person claiming they called and left a message, or just that they called and I missed it. How can I search my call history to verify this?


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Sending calls to zoom voicemail if external number doesn't answer?

Hi, I have a single zoom line for my business. Through the auto receptionist, I set up conditional call forwarding so the call routes to my assistant's cell phone after 10 seconds. I would like to set it up so that, if my assistant doesn't answer, th... Show more

Hi, I have a single zoom line for my business. Through the auto receptionist, I set up conditional call forwarding so the call routes to my assistant's cell phone after 10 seconds. 

 

I would like to set it up so that, if my assistant doesn't answer, the call ends with the caller in my zoom voicemail (not the cell phone voicemail). Is this possible? Or is there another way to set this up? 


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