Topics with Label: Call handling and routing

Resolved! agent to have personal working hours and 3 different geo numbers US/CAN/UK?

is it possible for each agent in zoom phone platform to have personal business hours and 3 different geo numbers US/CAN/UK?

Resolved! Enable Zoom Phone in PWA - assistance please

In the December 18 Release notes for Zoom Phone - dot point 4 notes:Zoom Phone for PWAZoom Phone admins can enable Zoom Phone for PWA on their account to allow their PWA users with a Phone license to make calls and send SMS from their Zoom PWA.I am r...

Send to voicemail missing

I have a user setup as an operator, this user has the powerpack and all is working except the option to send to voicemail. when a call comes in and the operator chooses the transfer option from the app it only shows 2 options, Blind transfer and warm...

Multi-line, 1 directly to VM, no ring, other ring as normal

with two extensions is it possible to have 1 go directly to VM, no ring. The other extension would function as normal. if it requires a callQ or shared line, no problem.Nothing is jumping out at me. All I can think is to create an Auto Attendant and ...

Call waiting flashes for 1 second, then missed call

I have vvx-350 and the client it has one DID number on it. When I am on the phone, someone calls me from external number, I get a "flash" from the desktop client and it goes to VM. I have call waiting set for 30 seconds. how many concurrent calls can...

Phone call recording notification

Hello,We have automatic call recording for all of our sites with our own IVR greeting message that includes a disclaimer that the calls are being recorded. The problem is that when a customer calls in and selects from the IVR,after hearing the discla...

Cannot transfer calls between users and calls get dropped unexpectedly

Basically what the title says. We use Zoom for our reception and contacting our leads. Potential clients call our sales rep but 10 seconds in and the call suddenly gets dropped. Even when the connection is stable. When a sales rep has to transfer to ...

Resolved! Mobile App wird in der Anrufbehandlung nicht angezeigt | mobile app not showing up in call handling

Ich verwende Zoom-Phone sowohl über die mobile App für das Handy, als auch am PC.In den Einstellungen zu Zoom-Phone über das WebInerface sollte sich bei den Einstellungen zur Anrufbehandlung bei den Geschäftszeiten eigentlich einstellen lassen, welch...

Resolved! Two user setup

I am looking at getting a zoom phone system for our small business. My wife and I are currently the only employees and often we are on the phone with clients at the same time. I don't want to have two different numbers as we have been using one offic...

PHONE CALLS

Just purchased 2 phone plans and I still can't. make. calls. WTF

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