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2025 CMX Awards

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Recent Activity

Calling 1-800 numbers on zoom?

hi, can anyone advise if I can call a 1-800 toll free number on zoom? I have Zoom workplace installed on my Mac but I can't see anywhere on the menu bar to place a call. I didn't need to call till now, but with skype being phased out, I would need to... Show more

hi, can anyone advise if I can call a 1-800 toll free number on zoom? I have Zoom workplace installed on my Mac but I can't see anywhere on the menu bar to place a call. I didn't need to call till now, but with skype being phased out, I would need to find an alternative to do so. Currently traveling in Europe and need to find a way to call different 1-800 numbers in North America. Thanks for suggestions/advice!


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Incoming calls not connecting to direct line

The goal is to have a phone number that goes directly to an individual phone with no menu or intermediate step by the caller. Outgoing calls work fine but incoming calls do not come in. There is no notification of an incoming call, nothing in the Zoo... Show more

The goal is to have a phone number that goes directly to an individual phone with no menu or intermediate step by the caller.  Outgoing calls work fine but incoming calls do not come in.  There is no notification of an incoming call, nothing in the Zoom call logs and the dialing phone shows "Unable to connect".  Currently have the number set up with what I think should redirect straight to another line.   Line A is configured to use the Main Auto Receptionist and Line B is set to take the calls (Business Hours: 24/7, Greeting Prompt: Disabled, Route to User: "Line B" - Ext 800). 
This post outlines a lot of what I did (https://community.zoom.com/t5/Zoom-Phone-System/Removing-Extension-from-my-Zoom-Phone-Number/m-p/52958) but the options are a bit different now so I'm probably missing something. 

 

Any help is greatly appreciated. 


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Resolved! Zoom Phone Call Queue - Automatic Removal on OOO/PTO Not Functioning

Problem:We utilize a Zoom Phone call queue for our team, with availability set from Monday to Friday, 9 AM to 5 PM. We've encountered an issue where users remain in the call queue rotation even when they are marked as "Out of Office" (OOO) or on Paid... Show more

Problem:

We utilize a Zoom Phone call queue for our team, with availability set from Monday to Friday, 9 AM to 5 PM. We've encountered an issue where users remain in the call queue rotation even when they are marked as "Out of Office" (OOO) or on Paid Time Off (PTO).

Specifically:

  • Users set OOO or PTO in Google Calendar, which syncs with Zoom, correctly updating their Zoom status.
  • However, these users continue to receive call queue calls.
  • The Zoom documentation states that enabling "Allow queue members to set their own Business Hours" should prevent calls from routing to members outside their business hours.
  • This feature is not functioning as described. Despite enabling it, users still receive calls while on OOO/PTO.
  • Currently, the only solution is for users to manually remove themselves from the call queue.

Question:

Has anyone experienced this issue with Zoom Phone call queues? Is there a reliable method to automatically remove users from the call queue rotation when they are marked as OOO or on PTO, as the documentation suggests?

 


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License for ZPLS

I need to create a Zoom Phone project with local survivability.The Zoom support site is clear how to deploy the ZPLS, however I could find any information about additional licenses or costs.Please community, has anyone implemented ZPLS? Is it mandato... Show more

I need to create a Zoom Phone project with local survivability.

The Zoom support site is clear how to deploy the ZPLS, however I could find any information about additional licenses or costs.

Please community,  has anyone implemented ZPLS? Is it mandatory to purchase any additional license or service?
If necessary, please could you provide the SKU.
Thank you

Kind Regards 

 


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Resolved! setting Zoom as default calling app (iOS 18.2)

It's nice to see zoom become the first third party app to support this new feature on iOS however even after selecting it for calls, it does not seem to work. Is it not fully supported yet?

 

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Incoming call on Zoom Phone ends Teams meeting

I work in I.T and have just had a customer call stating that whilst they are in a MS Teams meeting, if they were to receive a call to their Zoom Phone, it would disconnect them from their Teams meeting and automatically answer the call to their Zoom.... Show more

I work in I.T and have just had a customer call stating that whilst they are in a MS Teams meeting, if they were to receive a call to their Zoom Phone, it would disconnect them from their Teams meeting and automatically answer the call to their Zoom.

 

They stated they have never had this issue (nor have I seen this issue before today), and they stated that this is happening to around half of the workers (small business, around 10-15 employees). I'm personally unable to test this issue without the involvement of the customer as we don't use Zoom Phone, and we also would not like to inconvenience the customer at all.

 

The version of Zoom the customer is running is 5.16.10 (26186)

Would heavily appreciate if anyone has any knowledge on this issue that can be provided.


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Disable or Anonymize INCOMING caller ID to a queue

Hello,We have a call center with federal requirements to provide anonymous support for our hotline callers. Is there a way to remove the caller ID or prevent it from showing when it goes to a call queue or attendant? Our hotline counselors and volunt... Show more

Hello,

We have a call center with federal requirements to provide anonymous support for our hotline callers.  Is there a way to remove the caller ID or prevent it from showing when it goes to a call queue or attendant?  Our hotline counselors and volunteers should not be able to see the caller ID from the original caller.

 

Any ideas on how this could work? In our previous system we forwarded the call to another number that redirected to our call queue.  However with Zoom, we are still seeing the original caller's Caller ID.

 

Is there any way to make a custom call route that may help us do this?

 

Thank you!

 


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Anonymous inbound calling

We have a Voicemailbox for compliance, and we can't capture any data that could be tied to an employee.  Is there a way to have a VM box not capture the who called #..  or anyway to mask it only for the one number?

 

Thanks!

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Calling from South Africa

Hello, I have a zoom phone number and I am hiring an admin in South Africa. I am based in the U.S. I want the admin to be able to make calls from South Africa but to numbers in the U.S. Is this possible? I would ideally like her to log in and use my ... Show more

Hello,

 

I have a zoom phone number and I am hiring an admin in South Africa.  I am based in the U.S.  I want the admin to be able to make calls from South Africa but to numbers in the U.S.  Is this possible?  I would ideally like her to log in and use my current zoom number.

 

Thanks.


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📅 Mark Your Calendar: Can’t-Miss Zoom Events in April!

Get ready to explore, connect, and level up your Zoom experience! This month, we’re bringing you an exciting lineup of events designed to keep you ahead of the curve. From the latest feature updates to exclusive Q&A sessions with our experts, there’s... Show more

Get ready to explore, connect, and level up your Zoom experience! This month, we’re bringing you an exciting lineup of events designed to keep you ahead of the curve. From the latest feature updates to exclusive Q&A sessions with our experts, there’s something for everyone. 

Here's what's in store:
 

📅 April 2: Zoom Workplace Open Office

Do you want to elevate your Zoom Meetings and maximize the value of Zoom’s comprehensive workplace solutions? Join us and get pro tips and maximize your investment!

📅 April 3: What’s New at Zoom?

Stay in the know with our monthly update! We’ll unveil the newest features, tools, and enhancements, plus introduce our new Head of Global Customer Success.

 

📅 April 9: Zoom Phone Open Office 

Optimize your call management, refine your setup, and gain actionable insights to enhance your workflow. Join this open forum to ask questions, explore best practices, and take your expertise to the next level!

 

📅 April 10: Deep Dive into New Feature Releases for Zoom Contact Center

Discover the latest Zoom Contact Center features designed to streamline processes and enhance customer interactions. Join us for a live demo, expert insights, and a Q&A session to help you optimize your setup and elevate your customer experience!

 

📅 April 16: Zoom AI Companion Open Office

Explore how Zoom AI can supercharge your productivity and streamline communication. Join us and get all your AI questions answered!

 

📅 April 23: Zoom Contact Center Open Office

Unlock the full potential of your Zoom Contact Center! Our experts are ready to guide you toward seamless customer interactions.

 

💡Interested in other webinars, live product trainings or on demand content? Visit the Customer Success Hub to learn more.
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