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Resolved! Time of day call routing

What is the best practice for time-of-day call routing? We have one central number with six users spread across multiple time zones with up to 3-hour time differences. The users who start first in the morning will answer the calls, but some users wil...

mikejr by • Listener
  • 90 Views
  • 5 replies
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Zoom carrier providers

Anyone know who the main backbone providers are for Zoom? We continue to ask Support, and they ignore the question. We have a SMS integration issue, and want to get the providers on both sides of the issue together. This has been hampering a new prod...

CoinJM by • Listener
  • 82 Views
  • 1 replies
  • 0 likes

Special rate numbers

Hi all, We sometimes need to reach numbers in the 'special' ranges, because in some countries there are companies who use those numbers.For example, in France there is a prefix which starts with +33890, which is marked as a special rate number.I know...

Call Queue OPT-OUT Elapsed Time Report

I am managing a group of 8 people who take phone calls. I have the power pack add on added to my license to see the real-time calls waiting, handling time, members available and etc. Whenever someone has to take their lunch/break, they have to "opt-o...

Airel by • Listener
  • 144 Views
  • 1 replies
  • 0 likes

Multiple Auto Receptionist for 1 number

Hello, Is there a way to have multiple auto receptionist for 1 main line. For example for our Main Auto Receptionist, the business hours are 9am -5pm. But we have users who start their day at 8am, as well as people who end their day at 6pm. Is there ...

Arentas by • Listener
  • 667 Views
  • 4 replies
  • 0 likes