Topics with Label: Call handling and routing

Desk to Desk calling with a premise peered SBC and another Telephony platform

Hi there, wondering if anyone has managed to setup this calling method. I have a peered an SBC using BYOC/PI can call inbound to a Zoom users phone number when routing from the SBC.I can not call inbound to a Zoom users extension number, I was hoping...

Call Failed

Recently, my zoom phone will not make outbound calls. I keep getting 'call failed' in red letters when I dial out. I am calling from my desktop.

Call to Phillipines

Two users at my firm have attempted to call a number from the Philippines but the call is still not initiating. Zoom is already updated to the latest version and we have followed all of the steps from the article below. The Philippines is also a perm...

Disable user block list

Can I check if I'm missing an admin setting somewhere, please? I understand having a global block list but I'm not that happy about individual users blocking numbers on a whim. Is there are way to remove individuals having a block list ability?

Tap to dial number redirects to Zoom instead of using Phone app, no permissions given to Zoom

Deploying Android for Work, Zoom Phone becomes dialer option and takes over default dialer option. Permissions for Zoom have not been enabled, but any tap-to-Dial number is redirected to Zoom Phone. I have to copy paste phone numbers out of the body ...

Zoom mobile client on iPhone auto-rejecting calls

We are receiving complaints from phone users where their calls are being rejected. When we look at logs, we can see that the user/delegate's iPhone is rejecting the call. When we provide that information to the user/delegate, they are advising that t...

Resolved! Outbonund call issue

Hi ,When I make a call from my Zoom phone, some SG local numbers I cannot reach but same numbers i tried with my mobile carrier it can able to reach. Can anyone give a solution for this? I have been facing this issue for so long.

Call Flip between desk phone and desktop client when desk phone call control enabled

I turned on desk phone call control in the desktop client, but this appears to make it impossible to call flip between the desk phone and the desktop client. i.e., with phone control disabled in the desktop client, calls can be placed on Hold and swi...

Zoom Phone calls do not go straight to voicemail when status is set to Do Not Disturb

Scenario:Users have Yealink T54W deskphones, as well as the Zoom Workplace desktop app (with call control enabled) and in some cases have the Zoom mobile app. Do Not Disturb sync is enabled. If you push the DND button on the Yealink phone: your Zoom ...

despair attempting to navigate AI/Bot request when 2-3 minutes with a human would clarify everything

Hi there, does anyone knowhow to reach a human being in Zoom? I am so tired of 'not' being able to get simple answers to questions that do not fit the irritating 'standard' answers the zoom interface offers. I want to ask several questions about; how...

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Desk to Desk calling with a premise peered SBC and another Telephony platform

Call Failed

Call to Phillipines

Disable user block list

Tap to dial number redirects to Zoom instead of using Phone app, no permissions given to Zoom

Zoom mobile client on iPhone auto-rejecting calls

Resolved! Outbonund call issue

Call Flip between desk phone and desktop client when desk phone call control enabled

Zoom Phone calls do not go straight to voicemail when status is set to Do Not Disturb

despair attempting to navigate AI/Bot request when 2-3 minutes with a human would clarify everything

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Resolved! Outbonund call issue