We have a dedicated after hours phone number with 3 people accepting calls from that number.  What do I need to set that up in Zoom?  We previously had it set up in Vonage but now we've transitioned to Zoom Phone and I can't figure that feature out.  I've assigned a number to our After Hours "user" and assigned a phone license to it.  Now I need to figure out how to route any calls from that number to the 3 people who are monitoring it.  Did I even have to create a user for this task?  I can't find a how-to anywhere for this.  Thank you.

When we transfer a call within the company, when it goes from an extension (eg. 101 to 102), the recording prompt is played again when the transfer has been completed. Is there a way to stop this prompted to only happen when the call starts and not when it is transferred? We have found that clients do not like this disrupting their conversations when they have been transferred, as they are already aware that the call is being recorded. 

Hi, I have a single zoom line for my business. Through the auto receptionist, I set up conditional call forwarding so the call routes to my assistant's cell phone after 10 seconds. 

I would like to set it up so that, if my assistant doesn't answer, the call ends with the caller in my zoom voicemail (not the cell phone voicemail). Is this possible? Or is there another way to set this up? 

In the company overview account settings, I am able to set the default voicemail greeting for most things, however it seems I can't do it for holiday hours. 

I've got standard holidays programmed in for the whole company which apply to all extensions. As far as I can tell it only lets me change the voicemail greeting per holiday, per auto receptionist/call queue/user, which is just way too much manual work for the number of destinations we have.  

Am I missing something, or is there truly no way to do this?

I've got automatic recording setup for my call queues and users. However, I need to make sure internal calls between employees aren't recorded. 

I know that enabling auto recording on the call queues will cover inbound calls, but I need to make sure outbound ones are auto recorded too. How can I enable this without it triggering for internal calls?

We have staff members that use the Zoom app on their cell phones as their work phones and are connected to our 1 gig Wi-Fi. They are receiving calls but then the app will not connect, and they receive a message "Not connected. Attempting to reconnect..." This is causing a lot of frustrations for our constituents and staff. This is not the same experience on our hard phones or computer app, but the whole company is mixed on how they use Zoom. Anyone else experiencing this?

Is there a way, when a call queue goes through several overflows, to direct voicemails back to the original queue when they reach the end of the the overflow? 

For example I am setting up the following queues

• Sales Team A
• Sales Team B
• Sales Team C

I also have these overflow queues:

• All Sales Employees
• All Phones

The overflow for each sales team is this:

• Sales Team A -> All Sales Employees -> All Phones -> Voicemail
• Sales Team B -> All Sales Employees -> All Phones -> Voicemail
• Sales Team C -> All Sales Employees -> All Phones -> Voicemail

What I want to do is when the overflow reaches the voicemail, it goes to the relevant sales teams voicemail inbox. For example if a call came into Sales Team B and rang through to voicemail, I want it to go into the voicemail inbox of Sales Team B. 

Is there a way to achieve this?