Zoom Phone System
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Recent Activity

Resolved! Message Only Extension and IVR Set Up

Hello, we recently ported all our numbers to Zoom and everything seems to be performing as expected, with one exception. We had a message-only extension with our previous provider, there is no phone number assigned to the user, who has a basic Zoom p...

MaggieP by Newcomer
  • 368 Views
  • 4 replies
  • 0 likes

Outbound call on apps not working

I activated a new phone line yesterday (I'm the Zoom account owner), made the full configuration as required, but when I try to make a call via the mobile app or via my desktop app, I get a message saying “it is impossible to make the call, please tr...

SEBBP by Newcomer
  • 190 Views
  • 1 replies
  • 0 likes

Call goes straight to voicemail

Hi,The problem just started yesterday, for no apparent reason, that incoming calls go directly to voicemail.With the message: "We are sorry, there is no one available to take your call"We're a small business with just one phone number, 2 people, one ...

pchiha by Newcomer
  • 550 Views
  • 6 replies
  • 0 likes

Resolved! Unable to receive calls nor send SMS

I've had my Zoom phone for about 2 months, and I've been able to make calls but have been unable to receive calls or text messages. Instead, the call goes to voicemail, and when a voicemail is left, it is not received on my end. I'm also unable to se...