Is there a way to transfer a call directly to another user's voicemail from a desk phone (we're using Cisco 8861s) even when they are not using their phone? With our previous provider, we were able to key a zero before the user's extension and it went directly into their voicemail rather than ringing their phone line. I am hoping that this is a possible feature with Zoom, as well. 

My office uses the Zoom Phone System for our phone calls and I use both the desktop computer Zoom Workplace app and the Zoom Workplace app on my cell phone.  In the last month, if I am on a phone call for more than 20 minutes, the audio from my end stops working.  The call is still connected and I can hear the person talking, but they cannot hear me anymore.  If I quickly switch the call to the other app (i.e. if I'm using the Zoom Workplace app on my cell phone, I switch to the Zoom Workplace app on my computer) the other person can start hearing me again.  Then like clockwork, after about 20 minutes the audio from my end stops working again.  If I switch back to the other Zoom Workplace app again, they can start hearing me again.  And this just keeps repeating after about 20 minutes.  My tech team seems to think this is something with my home network/internet, but I can talk on my personal cell phone at home on this network/internet for an unlimited amount of time.  I also ran an internet speed test, and it said "Your Internet connection is very fast."  This seems to be a zoom issue, but no one can pinpoint why it is happening.  Any help is very appreciated.  Thanks!

I need to be able to see the phone number of the person I am talking to. I know that you can click a drop down button to see the number, but if I click into another app, then the phone number goes away. How can I have the phone number permanently showing?

We have Yealink T54W for our users that require a physical desk phone. I have added contacts to the Yealink's local directory and remote phonebook.

When a call is connected, I've noticed the caller ID name change from what I have set in the local directory or remote phonebook. Is Zoom performing a SIP update when a call is connected? I'm assuming whatever is happening causes at least the caller name to change. In the provided example, the caller name was being reverted to how my cell phone carrier displays my name. The avatar/logo from what I set in the local directory remained too, which seems odd, as I would think it would 1) drop the entire local directory contact that was matched or 2) not allow a local contact name to be changed if matched.

In my testing, it seems to occur mainly for inbound calls. Outbound calls seem to stick better.

I enabled Online Faxing on my line for testing. I am able to receive faxes, but sending faxes is not working. I receive the error 'Sent fax failed'. No explanation. The sent faxes appear in my drafts folder. I checked the logs in Phone System Management and there is no evidence of a fax that was sent and failed. I also checked my personal profile fax settings and nothing is there. Is there somewhere I can look to see why the fax failed so I can troubleshoot?

I'm currently combining two subaccounts into one parent account.

Let's say abc.com is the parent account domain.

Both @Abc.com and xyz.com are mixed together in the two subaccounts.

I continue to take the following actions:

When I add and invite a user on the parent account whose domain is abc.com, the user should choose "Consolidate into Account" because his domain is the same as the parent account's.

Similarly, when I add and invite a user on the parent account, whose domain is xyz.com, the user should choose "Update Email Address" because domain is the different from the parent account's.

Additionally, under the association Domain section under account management >> account profile, I find three options:

Manage users with the same domain

Allow users with the same domain to consolidate into this account

Allow users with the same domain to sign up for Zoom

Which option should I select?

Thanks

Hi!

We use the poly Savi 8220 office model and we implemented some Zoom switch changes specifically the sync to headset feature was disabled. But now we are getting reports that the Poly Dock is no longer ringing for users. We have tested it out and confirmed this is the case. It will ring for Teams calls but not for zoom. I can enable the option to have the ringer sound come from the laptop as a workaround. Just curious if this whole issue is related to the sync to headset. I will be testing this in my dev environment tomorrow as well. So if any of you have seen something similar please let me know!

Thanks