Hello,
We're currently migrate on Zoom phone and one of big restriction we've identified is the video support of 2N intercom directly with the zoom application without a video-capable IP phones.
Indeed, our user are using the video to identified the person at the door to open it directly from their desk (via dtmf code). On our previous phone solution, video worked directly on the softphone and deskphone.
We can use 2N specific app on workstation but it's a big challenge with the number of intercoms and contacts.

So, we are requesting that Zoom support 2N intercom video with Zoom desktop / mobile

Best regards

Hi,

I'm new to Zoom.  The system assigned me an extension number which I do not need as I am a small business owner and I am the only one that will be using the telephone number.  I want people to be able to call me directly on the number assigned without them having to enter an extension number.  How do I fix this?  I've looked at other posts but was unable to get it working properly.  Thank you!

Hello everyone, 

I barely use zoom and this time I need to use on my Android phone with mobile internet connection. I was about the join to job interview but everytime when I open Zoom App, my internet connection has lost 😤 that's why I couldn't get job interview and rescheduled to Monday. Btw problem is continue and I need to solve this problem before meeting. How can I solve this connection problem? 

Thanks a lot

We have jus transitioned our organization, some 200 phones to Zoom Phone, now none of the inbound calls are showing Caller ID just the number, This was working fine on our previous provider then once the numbers we ported and we began on Zoom Phone it quit across all apps ... is this a setting?

Thank you 

We found the issue we added a line into a provisioning template:

account.1.cid_source = 0
account.2.cid_source = 0

Fixed the issue.,
 

We have deployed Poly Edge e350 phone to our desk and have the network passthrough the phone to the PC.  In the last several months, we have had several calls about people that could not access the network on their computer.  After troubleshooting the problem, we determined the problem was addressed by rebooting the phone.  Once the phone is rebooted, network traffic passes normally.  The phones are currently on firmware version 8.2.3.0870.  Has anyone else experience this issue?  

One idea we've considered for handling this is to proactively reboot the phones during our weekly maintenance window.  Is there a way to perform that action automatically at scale?

Is there a way to add a button on Poly e220 or e300 phones for receptionists to toggle call forwarding to a cell phone when they need to step away or at the end of their shift?  Times vary so static call handling through breaks and business hours doesn't meet the requirement.

Is anything other than the WP810/825 family supported on Zoom? I can't seem to find any options that don't require a DECT infrastructure.

We are trying to replace our on Prem Cisco system and the performance of the WP810 and 825 has been quite poor.

Yealink makes the ax-83H but that doesn't seem to be supported for some reason?

We have put the following into the provisioning templates along with some other programming such as admin password, dial string timeouts, etc.

The admin password and dialing timeouts work fine.

The speed dials never show on the screen of the phones.

If the buttons are programmed using the phone web interface or the Admin portal on the account (settings\keys & Positions), they show on the phones.
We do not want to manually touch +500 phones and would rather not have to use a separate provisioning server to push a cfg file.

We have tried both of these (not at same time).

Parameters set 1

# Enable line key reassignment
lineKey.reassignment.enabled="1"

# Speed Dial Definitions
spdlst.1.label="John C"
spdlst.1.value="5240"
spdlst.1.type="contact"
spdlst.1.status="1"

spdlst.2.label="Support"
spdlst.2.value="4234"
spdlst.2.type="contact"
spdlst.2.status="1"

# Line Key Mappings
lineKey.2.type="speed_dial"
lineKey.2.index="1"
lineKey.2.label="John C"

lineKey.3.type="speed_dial"
lineKey.3.index="2"
lineKey.3.label="Support"

Parameters set 2

FEATURE.ENHANCEDFEATUREKEYS.ENABLED="1"
lineKey.reassignment.enabled="1"

# EFK Definitions
efk.efklist.1.action.string="5240$Tinvite$"
efk.efklist.1.label="John C"
efk.efklist.1.mname="John C"
efk.efklist.1.status="1"

efk.efklist.2.action.string="4234$Tinvite$"
efk.efklist.2.label="Support"
efk.efklist.2.mname="Support"
efk.efklist.2.status="1"

# Line Key Mappings
lineKey.2.category="Enhanced Feature Keys"
lineKey.2.index="1"

lineKey.3.category="Enhanced Feature Keys"
lineKey.3.index="2"

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hello zoom team i am trying to purchase zoom phone like but when i do the check out got an error "An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: UZN5614)" how to solve it.