As we've been rolling out Zoom Phone to our users, we now have several sales folks and managers using SMS.

I've fielded several complaints that they "miss" messages because the sound that notifies the user is not loud and happens very quickly.

Has anyone found a way to modify which sound and level of volume we can get for SMS messages?

Dear Community,
This 10 DLC Campaign approval process needs more structure and clear guidance on what is required and how to complete the form.
I have tried all but my campaign has not been approved. Each time, I am asked to fix this, or that. Once issues are fixed, case gets declined or rejected again for a new reason. At some point, it does not make any sense.  The last instructions I worked on was about adding contact information to online presence. After making changes, I re-submitted my request for approval. I was surprise that my request was rejected again.
Upstream CNP declined sharing request for campaign XXXXXXX.
Explanation: Brand name inconsistent with online presence. Privacy Policy/Statement missing from online presence. XXXXX
Brand name and trade name are not the same, an explanation with proof has been provided. 

Does anybody has an idea about to solve the above isscues?

Thank you

Hello, i am trying to sign up for the zoom phone and when i go to payment, it start to process but then gives error message as shown below. I have used different types of payment method also but still the same error comes up. 

An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. Error Code: 5613

Can someone please help with this? 

When we rolled out Zoom Phone, we gave everyone a desk phone.  However, some people like to use their mobile device or desktop application instead.  For those people, we want to reclaim the phone for new employees that would like a desk phone.

Is there an easy way to generate a report that shows provisioned desk phones and the number of phone calls that desk phone has been involved in?

Hi,

I am currently setting up a set of Poly Rove 40 handsets connected to a Rove b2 basestation. I can access the b2 basestation's web guide to make changes prior to provisioning the station with Zoom, however, as soon as I provision the basestation to Zoom, I can no longer access the basestation's web gui. I just get a "Connection Refused" error when trying to navigate to the basestation's IP address. I need to be able to access the web gui so I can add repeaters to the system. I've tried everything I've found related to fixing a connection refused error with no luck. What am I doing wrong to not be able to access the base station after provisioning?

Hi All - I have a small business we only 5 staff - 2 of which are remote. 

For the zoom phone system this is what we would like - 1 phone number for clients to call with extensions. This phone number will be primarily answered by one of our staff and then routed to the other used. Also we would like to be able to call out from this number and have multiple lines so more then one of our team can call out at once. 

Is this possible? Do I need to get every user their phone number or am I ok with just having one Main line number to do this?

Thanks!

Michael

We currently have Yealink T54W Desk Phones. I love how Zoom Phones (and Yealink) are able to display the Caller ID name with extra information. For example, if a call is routed to a Call Queue that the user is a member of, their desk phone will ring and show the caller ID name as "JOHN SMITH calling for CALL QUEUE A". Alternatively if the caller enters the user's extension at the IVR the caller ID name shows as "JOHN SMITH calling for USER A".

However if the caller's ID is not updated on their side or is unavailable, the caller ID name will expectedly come across as "UNAVAILABLE calling for CALL QUEUE A". If it's a frequent caller, we'd like to update that on our side to be aware of the caller. If I add this caller to the local directory as MIKE SMITH, then all incoming calls from this caller will appear as MIKE SMITH. That's good to see the name now, but it does lose the "calling for CALL QUEUE A/ USER A" information...

I'm unsure if what I'm looking for is even possible but I might as well ask. Ideally, we'd like to insert frequent caller's into our local directory so that we can personalize the caller's name and assign a contact avatar icon for the group. If that caller calls in, we'd like to see the Caller ID Name as the personalized caller name set by us in the local directory + "calling for CALL QUEUE A/USER A". We'd also like to see that contact avatar icon if we set one.

Does anyone have any suggestions or alternatives? Thanks.