About JHS_Durham

JHS_Durham · 2024-03-27 12:02 AM

We are new to Zoom Phone as of this week. We had been with Ring Central a few years prior. I am very surprised to find that Zoom is missing the most basic of things for the phone functions. Paging - we have Polycom VVX 350 desk phones. The Keys & But...

JHS_Durham · 2024-03-15 08:58 AM

According to the Tutorial video at this link (at 3 minutes into that video), any video file you upload to a Chat , which is less than 30mb in size, should show up as embedded inside the chat for playing right there. https://support.zoom.com/hc/en/get...

JHS_Durham · 2024-03-28 12:43 AM

That's pretty poor on Zoom's part; No effort to fix the problem, and no answers. Leave to the customer to have to purchase something else to work around their shortfalls.I think we may leave and head back to Ring Central. They had these fundamentals ...

JHS_Durham · 2024-03-27 12:08 AM

And to clarify - for example, Paging worked perfectly under other providers. We configured the button from the admin website, configured the groups, and when the staff pressed the Soft Key to page, the voice was heard automatically over all the phone...

JHS_Durham · 2024-03-27 11:15 AM

Did this ever get resolved? This is exactly the problem we are having. When I pick up the hand set, dial 100 for the extension that our Paging is under, it rings the phones. It does not let my voice be heard on all the phone speakers. If they do not ...

JHS_Durham · 2024-03-27 08:52 AM

Was this issue ever fixed? We just moved all our services over from Ring Central. In their system, we could setup "Custom Rules" for a person, IVR, or a call queue. The custom rule allowed us to setup lunch hours so that calls coming in from 12-1 cou...

JHS_Durham · 2024-03-26 10:32 AM

Did this get resolved?We are new to Zoom as of yesterday. I am in the same boat. I have people in a call queue. It does not show ANYTHING in their call history to indicate if the call they see listed was directly to them, or if it was a Call Queue ca...

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A series of shortfalls: Paging, Call Queues, Ring Tones, Greeting

Uploaded videos smaller than 30mb still turn into downloads

Re: Paging

Re: A series of shortfalls: Paging, Call Queues, Ring Tones, Greeting

Re: Paging

Re: Split business hours.

Re: Call history for call queues

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A series of shortfalls: Paging, Call Queues, Ring Tones, Greeting

Uploaded videos smaller than 30mb still turn into downloads

Re: Paging

Re: A series of shortfalls: Paging, Call Queues, Ring Tones, Greeting

Re: Paging

Re: Split business hours.

Re: Call history for call queues