Showing results for 
Search instead for 
Did you mean: 

Paid invoice but still not connected


I paid my invoice and my phone is still not working. I've emailed my account manager Angelo and he's giving me zero solutions. What am I supposed to do?


Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi tsitsigmade,


As the account owner, you will receive an email stating you've been provisioned for Zoom Phone. Click the link in the email for the initial setup if you prefer.  if you did not receive the email, please check your spam and junk folders.


did you receive the email and have you clicked the link in the email for the initial setup?


Initial setup
Follow these steps after you've activated your Zoom Phone license. Everything configured during the initial setup can be changed later on. You must be the account owner to complete the following steps.


how are you accessing zoom phone?  are you using a windows client, ios or android mobile phone or a desk phone such as a grandstream, poly or yealink phone.


these guides may help, please see:


Quick start guide for using Zoom Phone


Getting started with Zoom Phone (admin)


Getting started with Zoom Phone (users)


Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.


thanks,  eliot