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Latest Posts Trending Posts Solved Unanswered

Resolved! Campaign Rejection

Hello - I purchased a Zoom phone to make calls, and send SMS when coaching with clients. Not exactly a "campaign" one can say. My two questions please - 1. My "brand" is approved and active. Do I still need to submit a 10DLC campaign just to send mes... Show more

Hello - I purchased a Zoom phone to make calls, and send SMS when coaching with clients. Not exactly a "campaign" one can say. My two questions please -

 

1. My "brand" is approved and active. Do I still need to submit a 10DLC campaign just to send messages?

 

2. I previously submitted a campaign which got rejected for the following reason. The abbreviations make it difficult to understand what is being said. Can you please explain what they are trying to say. Thank you!

 

"Upstream CNP declined sharing request for campaign CPBEAES. Explanation: Webform requires TN; update CTA/missing disclaimer. Please include Message Frequency, Data Rates, Help, and Stop disclaimer with the webform."


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Zoom SMS Salesforce Integration Issues/Questions

I have recently set up the integration with Zoom Phone and Salesforce. I have been doing some testing with the SMS functionality and have some questions/issues. 1. The SMS messages do not get saved to Salesforce unless I actually go into the record i... Show more

I have recently set up the integration with Zoom Phone and Salesforce.  I have been doing some testing with the SMS functionality and have some questions/issues.

 

1. The SMS messages do not get saved to Salesforce unless I actually go into the record in the Zoom app within Salesforce.  I do not imagine my users will be using the in salesforce app very much because of the other options.  Is there a way for it to force save messages without viewing them in SF?

2. The SMS messages, once saved, are not being related to a contact record.  I tested having SF create records for Zoom phone calls, and that seems to relate the task record to the correct contact, but the SMS record doesn't relate to anything.

3.  You can change the task subject after the record has been created but once you have another message added to the conversation it changes the subject back to what it was originally.  Is there any way to override this?

 

I am sure I will have other issues but these items are not ideal.

 

Thanks,
Scotty


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SMS Campaign Complete and Active. Most staff can't receive an external SMS text, but can send them

We have a ticket submitted for this and I'm wondering if anyone else experienced this as new Zoom phone users.One staff member can send and receive sms via Zoom, but most can only send SMS texts outbound.If you had this problem and had it resolved, p... Show more

We have a ticket submitted for this and I'm wondering if anyone else experienced this as new Zoom phone users.

One staff member can send and receive sms via Zoom, but most can only send SMS texts outbound.

If you had this problem and had it resolved, please share how and how long it took to resolve.

 

Thanks!


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Resolved! Zoom SMS Call Queue

Hi,I have an auto-receptionist that routes calls to a call queue with five agents. I also have a toll-free number. I would like customers to be able to text the toll-free number, which would follow the auto-receptionist path, allowing the agents in t... Show more

Hi,

I have an auto-receptionist that routes calls to a call queue with five agents. I also have a toll-free number. I would like customers to be able to text the toll-free number, which would follow the auto-receptionist path, allowing the agents in the call queue to receive and reply to customer SMS messages.

However, I receive a message stating that my users need a Zoom Power Pack. I do not want them to have admin access—I only want them to be able to reply to SMS messages. We are a canadian non-profit organization, and I cannot afford to purchase five Zoom Power Packs for my agents.

Is there a way to enable this functionality without requiring each agent to have a Power Pack?

Thank you!


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Resolved! Not seeing SMS Campaigns tab under Advanced

Hi, I'm following the instructions in "SMS/MMS 10DLC Compliance for Zoom Phone and Zoom Contact Center" (https://support.zoom.us/hc/en-us/articles/5016496738445) and don't see this tab under Advanced on our admin page. Instructions: Menu: Am I in the... Show more

Hi, I'm following the instructions in "SMS/MMS 10DLC Compliance for Zoom Phone and Zoom Contact Center" (https://support.zoom.us/hc/en-us/articles/5016496738445) and don't see this tab under Advanced on our admin page.

 

Instructions:

tfiske_1-1679496371864.png

 

Menu:

tfiske_0-1679496291020.png

 

Am I in the right place? Is there something that needs to be done to enable it? Thanks!

 

Todd


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Zoom Phone

Hello, I cant seem to set up my zoom phone, I cant set up my direct number nor receive or send sms. How can I set it up?

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Sending out SMS messages

I need to answer SMS messages I receive. I am the only one on the account thus the 
Administrator. How the heck do I respond to texts?

When I try it responds 'Message could not be sent'.

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Clarification on U.S. Phone Plan (Metered / Pay-as-you-go) for Use from the Philippines

I'm based in the Philippines and I need a U.S. phone number primarily to receive voicemails, SMS, and sometimes calls from the U.S. However, I also need the ability to make outbound calls and send SMS to the U.S.. Note that outbound calls to the US w... Show more

I'm based in the Philippines and I need a U.S. phone number primarily to receive voicemails, SMS, and sometimes calls from the U.S. However, I also need the ability to make outbound calls and send SMS to the U.S.. Note that outbound calls to the US will be rare and usually short.

 

I'm considering the most basic plan ($10/month) since I don’t need unlimited calling. Would this plan cover my needs? Thanks!

 

 


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March is Your Month to Master Zoom ‌✨‌

Ready to boost your productivity and stay ahead? Register today and elevate your expertise! Here's what's in store:  March 6: Stay Ahead with What's New at Zoom? Get a first look at the latest features, security enhancements, and collaboration tools... Show more

Ready to boost your productivity and stay ahead? Register today and elevate your expertise!

 

Here's what's in store:

 

📅 March 6: Stay Ahead with What's New at Zoom? 

Get a first look at the latest features, security enhancements, and collaboration tools. Optimize your Zoom experience and connect with fellow enthusiasts.

 

📅 March 12: Transform Your Workplace with Zoom Workplace Open Office

Discover how to create a seamless, productive environment using Zoom's integrated tools. Get insider tips and maximize your investment. 

 

Product Sessions: Meetings, Phone, Communication (Team Chat/Mail & Calendar/Scheduler), Productivity (Clips/Whiteboard/Surveys/Notes/Docs), and Spaces (Rooms/Digital Signage/Workspace Reservation/Visitor Management).

 

📅 March 19: Unlock AI-Powered Productivity with Zoom AI Companion Open Office 

Experience firsthand how Zoom's AI tools are revolutionizing collaboration. Learn to drive smarter workflows and enhance your productivity.

 

Product Sessions: AI Companion 2.0 & Team Chat, AI Companion in Meetings, AI Companion in Phone and AI Companion in Whiteboard/Docs/Email.

 

📅 March 26: Streamline Your Business with Business Services Open Office

Deep dive into Zoom's business solutions and learn how to streamline workflows, boost efficiency, and improve customer engagement.

 

Product Sessions: Contact Center/Virtual Agent, Events/Webinar/Sessions, Revenue Accelerator, Workforce Management/Quality Management

 

💡Interested in other webinars, live product trainings or on demand content? Visit the Customer Success Hub to learn more.
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Sync Zoom Opt In Information over to Salesforce Contact

Is it possible to sync the Opt-In/Out Verification status from within Zoom Phone over to a Salesforce contact?

Currently, I only see this status live within he SMS Logs within Phone System Management. 

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