Good Day All

This is my first time posting so I hope I am doing this correct. 

I have recently (within 48 hours of this post) ported in a Canadian number and could not receive SMS. After reviewing all configuration and settings with Zoom agents, we are unable to receive SMS.

I have completed the following actions but still could not receive SMS on Zoom Phone.

1. Enable SMS/MMS
1. Account level – SMS/MMS toggled On.
2. Group level – No group was setup. Set up new group with user added, SMS/MMS toggled On.
3. Site level – I have no “Site” tab available under “Phone System Management > Company Info”.
4. Individual user – SMS/MMS toggled On.
2. 10DLC Compliance

1. Brand name approved.
2. Campaign not submitted.
3. I was informed by Zoom agent that I should still be able to receive SMS/MMS message without Campaign approved. Yet this is not the case upon testing with multiple phone numbers

Is there anything you would suggest trying? Since this number was just ported within 48 hours, is there a delay or gap time between call porting and SMS porting?

Thanks all in advance.

Hi,
I've been using a Skype VoiP number as my business phone and SMS for years. After Skype's retirement, I ported my number to Zoom. My phone works fine, but I can't seem to get my SMS working. I get the same error message saying:

• {"description":"Mobile Phone Number not supported. Must be a Mobile Phone Number that can receive SMS messages.","code":551,"fields":["mobilePhone"]}"
  
  

I am also getting mixed support by Zoom. Last tech support stated that I cannot setup SMS campaign on a VoiP number, and that I would have to use a regular cell phone number for SMS, which would defeat the purpose of this whole setup to begin with. 

Any advice please? Thanks

Good Day All

This is my first time posting and I hope I am doing it right. Please help me if possible. Thank you in advance. 

I have recently (within 24 hours at the time of this post) have my phone number ported to zoom and was looking to receive and send SMS. 

After set up all configuration support agent suggested, and tested with different phone numbers, the number still cannot receive SMS.

The last message from the tech support team guided me through more configurations and compliance settings. 

I have completed the following actions but still could not receive SMS on Zoom Phone.

1. Enable SMS/MMS
1. Account level – SMS/MMS toggled On.
2. Group level – No group was setup. Set up new group with user added, SMS/MMS toggled On.
3. Site level – I have no “Site” tab available under “Phone System Management > Company Info”.
4. Individual user – SMS/MMS toggled On.
2. 10DLC Compliance

1. Brand name approved.
2. Campaign not submitted.
3. I was informed by Zoom agent that I should still be able to receive SMS/MMS message without Campaign approved. Yet this is not the case upon testing with multiple phone numbers

I have used different phone numbers to text the ported number, yet none of them went through. One of my test texts received a ressponse saying "Your message will be sent to landline phone number..."

Is there anything else I can try at this moment? Since this phone number was ported within the last 24 hours, is there a delay  or gap time between call porting and SMS porting?

Thank you all in advance again. Please help. 

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Have not had Zoom acknowledge this yet but seems to be a widespread issue. Last Friday, all SMS messages between that day and December of 2024 were erased. On top of that, when a new SMS comes in, I see the pop-up notification on my phone, but when I open zoom the sms does not populate. I have to click the pop-up notification to be able to read it or I will miss it. Obviously, this is a major issue on both ends. Any fix coming?????

I received the SMS campaign decline notice, italicized text below. As you can see there's no explanation. Does anyone have any suggestions/ideas? I mean, I can't fix it if I don't know what is wrong with it. 

Your SMS campaign has not been provisioned because of the following reason, Upstream CNP declined sharing request for campaign C8YLDJF. Explanation: C8YLDJF.

The rest of the email are the links to Best Practices and other articles.