Hi folks,

I use the Zoom phone SMS text feature, and recently it has been adding "For help, reply HELP. To opt out, reply STOP." to texts after I send them - even when I'm responding to someone who texted me first. Can we turn this feature off?

Thank you!

Dear Community,
This 10 DLC Campaign approval process needs more structure and clear guidance on what is required and how to complete the form.
I have tried all but my campaign has not been approved. Each time, I am asked to fix this, or that. Once issues are fixed, case gets declined or rejected again for a new reason. At some point, it does not make any sense.  The last instructions I worked on was about adding contact information to online presence. After making changes, I re-submitted my request for approval. I was surprise that my request was rejected again.
Upstream CNP declined sharing request for campaign XXXXXXX.
Explanation: Brand name inconsistent with online presence. Privacy Policy/Statement missing from online presence. XXXXX
Brand name and trade name are not the same, an explanation with proof has been provided. 

Does anybody has an idea about to solve the above isscues?

Thank you

My campaign was rejected  and now rejected again with the following error:

Not finding anything in my searches and not seeing where I can correct this.

Upstream CNP declined sharing request for campaign BLABLA. Explanation: The web presence is missing a privacy policy/statement and we are unable to review how this customer processes consumer data. -KO

We have a ticket submitted for this and I'm wondering if anyone else experienced this as new Zoom phone users.

One staff member can send and receive sms via Zoom, but most can only send SMS texts outbound.

If you had this problem and had it resolved, please share how and how long it took to resolve.

Thanks!

As we've been rolling out Zoom Phone to our users, we now have several sales folks and managers using SMS.

I've fielded several complaints that they "miss" messages because the sound that notifies the user is not loud and happens very quickly.

Has anyone found a way to modify which sound and level of volume we can get for SMS messages?

Hello! I need help understanding the access restrictions in Zoom's Phone SMS API.

First, I'd like to confirm if my inability to fetch SMS conversation details is because I'm not the session owner.

Second, even though I can't own these sessions, I'm an admin in the organization where the session owner belongs.

Why am I still unable to access these conversations despite having admin privileges?

{
    "from": "2024-11-25",
    "to": "2024-12-25",
    "next_page_token": "",
    "page_size": 30,
    "sms_sessions": [
        {
            "participants": [
                {
                    "owner": {
                        "type": "user",
                        "id": "garyId"
                    },
                    "is_session_owner": false,
                    "phone_number": "17372850233",
                    "display_name": "Gary"
                },
                {
                    "owner": {
                        "type": "user",
                        "id": "callumId"
                    },
                    "is_session_owner": true,
                    "phone_number": "17373046527",
                    "display_name": "Callum"
                }
            ],
            "session_id": "sessionID",
            "last_access_time": "2024-12-24T16:59:50Z",
            "session_type": "user"
        },

    ]
}

Gary is the organization owner where Callum lives, and I'm still not being able to fetch session details using sessionID

Thank you for your help,
Fran

Fran

Hello all,

The most current Zoom 10DLC support was updated in May. It states that "Campaign approval is taking 2-3 weeks due to a backlog with downstream carriers and providers."

My brand was approved instantly on May 5th, 2023, but my campaign is still pending after all this time. We are now sitting at 5+ weeks since my submission. Does anyone else have recent data points for how long it's taking to get a campaign approved?

I have a non-Zoom datapoint of a one week turnaround time for an AT&T Office at Hand/Ring Central campaign I was working on for my day job back in May.

Appreciate any input everyone has!