Zoom Phone System
cancel
Showing results for 
Search instead for 
Did you mean: 

Recent Activity

Resolved! SMS - Sender # Change

We are testing SMS to confirm some appointments with homeowners. Is there a way that we can change the SMS/Caller ID to show our 800 # (we are able to do this with phone calls). Currently when we send a text message the receiver will get a "Potential... Show more

We are testing SMS to confirm some appointments with homeowners. Is there a way that we can change the SMS/Caller ID to show our 800 # (we are able to do this with phone calls). Currently when we send a text message the receiver will get a "Potential Spam" ID or the personal phone number of the employee on their phone. We do not wish to do this because our teams are on queue and no one should be calling their personal ext or phone number for work.  Nor do we want our customers to have the Caller ID say Potential Spam. Please advise. Thank you. 


Show less

reply-icon Latest Reply - 

Ensure that the read/unread status of text messages is shared globally

Description:Currently, in inboxes tied to shared numbers or call queues, a message’s read or unread status is tracked individually per user — meaning when one person reads or responds to a message, it still appears as unread for everyone else. This c... Show more

Description:

Currently, in inboxes tied to shared numbers or call queues, a message’s read or unread status is tracked individually per user — meaning when one person reads or responds to a message, it still appears as unread for everyone else. This causes confusion and duplication of work, as multiple users may open or reply to the same message unnecessarily.

 

Requested Enhancement:

Implement a global read or unread state for shared inboxes so that when one user opens or replies to a message, it is marked as read for all users with access to that number or queue.

 

Benefit:

This feature would make team communication more efficient, prevent duplicate responses, and provide clear visibility into which messages have already been handled — improving collaboration and response time across shared lines.


Show less

reply-icon Latest Reply - 

Add the ability to filter and view text messages by specific phone line, number, or queue within Zoo

Description:Users with access to multiple phone lines (e.g., personal extensions and shared main lines) currently see all messages blended together in one unified inbox. This makes it harder to identify which messages belong to which number or queue.... Show more

Description:

Users with access to multiple phone lines (e.g., personal extensions and shared main lines) currently see all messages blended together in one unified inbox. This makes it harder to identify which messages belong to which number or queue.

 

Requested Enhancement:

Introduce a filter, tab, or dropdown that allows users to view only the messages tied to a specific line or queue. Optionally allow users to set a default view to their most-used line.

 

Benefit:

This would make message management clearer and faster for teams handling multiple lines, ensuring that messages to shared queues and individual numbers can be viewed and prioritized more easily.


Show less

reply-icon Latest Reply - 

Zoom into November: New Features, Fresh Insights and More!

Level up your Zoom skills this November! Join our upcoming sessions to get expert tips, discover new features, and learn how to make the most of Zoom — all in one month. Here’s what’s in store for you:  November 5: Zoom Workplace Open Office — See h... Show more

Level up your Zoom skills this November! Join our upcoming sessions to get expert tips, discover new features, and learn how to make the most of Zoom — all in one month.

 

Here’s what’s in store for you:

 

📆 November 5: Zoom Workplace Open Office — See how Zoom’s tools can transform your workplace into a more productive and collaborative environment. Get all your questions answered!

 

📆 November 12: Zoom Phone Open Office — An open Q&A space to learn best practices, optimize call management, and streamline your workflows. Bring your questions!

 

📆 November 13: What’s New at Zoom — Stay updated on the latest innovations and feature releases, including highlights from Zoomtopia. Explore what’s new across the Zoom platform!

 

📆 November 19: Zoom AI Companion Open Office — Discover how Zoom AI Companion enhances workplace efficiency and collaboration. Join the discussion and get your questions answered!

 

Don’t miss out—reserve your spot today and take your Zoom skills to the next level!

 

For more live and on-demand training opportunities, visit our Customer Success Hub.

 

- Zoom Digital Customer Success 🌟

crissyd_0-1762177896720.png

 


Show less

SMS Campaign Rejected because of privacy policy

Hello, Our company SMS campaign was rejected for this reason. Upstream CNP declined sharing request for campaign CQK8SXB. Explanation: You do not have a privacy policy on your website. Your privacy policy mentions that you sell dataWe do have a priva... Show more

Hello, 

 

Our company SMS campaign was rejected for this reason. 

  • Upstream CNP declined sharing request for campaign CQK8SXB. Explanation: You do not have a privacy policy on your website. Your privacy policy mentions that you sell data

We do have a privacy policy on our website. Here is the link: https://oakland.gocitywide.com/privacy-policy/

 

The privacy policy does not say anything about selling the data.

 

Not sure how to address this. Please help. 

 

Thanks!


Show less

reply-icon Latest Reply - 

📅 Mark Your Calendar: Can’t-Miss Zoom Events in April!

Get ready to explore, connect, and level up your Zoom experience! This month, we’re bringing you an exciting lineup of events designed to keep you ahead of the curve. From the latest feature updates to exclusive Q&A sessions with our experts, there’s... Show more

Get ready to explore, connect, and level up your Zoom experience! This month, we’re bringing you an exciting lineup of events designed to keep you ahead of the curve. From the latest feature updates to exclusive Q&A sessions with our experts, there’s something for everyone. 

Here's what's in store:
 

📅 April 2: Zoom Workplace Open Office

Do you want to elevate your Zoom Meetings and maximize the value of Zoom’s comprehensive workplace solutions? Join us and get pro tips and maximize your investment!

📅 April 3: What’s New at Zoom?

Stay in the know with our monthly update! We’ll unveil the newest features, tools, and enhancements, plus introduce our new Head of Global Customer Success.

 

📅 April 9: Zoom Phone Open Office 

Optimize your call management, refine your setup, and gain actionable insights to enhance your workflow. Join this open forum to ask questions, explore best practices, and take your expertise to the next level!

 

📅 April 10: Deep Dive into New Feature Releases for Zoom Contact Center

Discover the latest Zoom Contact Center features designed to streamline processes and enhance customer interactions. Join us for a live demo, expert insights, and a Q&A session to help you optimize your setup and elevate your customer experience!

 

📅 April 16: Zoom AI Companion Open Office

Explore how Zoom AI can supercharge your productivity and streamline communication. Join us and get all your AI questions answered!

 

📅 April 23: Zoom Contact Center Open Office

Unlock the full potential of your Zoom Contact Center! Our experts are ready to guide you toward seamless customer interactions.

 

💡Interested in other webinars, live product trainings or on demand content? Visit the Customer Success Hub to learn more.
crissyd_0-1743028979121.png

 


Show less

reply-icon Latest Reply - 

Connect Zoom SMS to CRM via Zapier?

Does anyone know how to use Zapier to move Zoom SMS message strings to a CRM? The CRM I use is already linked to Zapier (Wealthbox) and for the moment I am using MyRepChat service to do this, but seems silly if I can just bypass MyRepChat and use a Z... Show more

Does anyone know how to use Zapier to move Zoom SMS message strings to a CRM? The CRM I use is already linked to Zapier (Wealthbox) and for the moment I am using MyRepChat service to do this, but seems silly if I can just bypass MyRepChat and use a Zap to port SMS messages from Zoom right into my CRM.


Show less

reply-icon Latest Reply - 

Upcoming Zoom Events in October: Learn, Explore, Ask!

Boost your Zoom skills this October! Join our upcoming events to get your questions answered, discover productivity tips, and see what’s new—all in one month. Check out the full lineup here:  October 1: Zoom Workplace Open Office - Designed to showc... Show more

Boost your Zoom skills this October! Join our upcoming events to get your questions answered, discover productivity tips, and see what’s new—all in one month.

 

Check out the full lineup here:

 

📆 October 1:  Zoom Workplace Open Office - Designed to showcase how Zoom’s tools can transform your workplace into a productive environment and get all your questions answered!
 
📆 October 8: Zoom Phone Open Office - Open space to ask questions, learn best practices, and discover how to optimize your call management and workflows. Bring in your questions!
 
📆 October 9:  What's New at Zoom - Discover everything new Zoom released in September, including a Zoomtopia recap, a must-see!
 
📆 October 15:  Zoom AI Companion Open Office - Dive into the value of Zoom AI Companion and its pivotal role in enhancing workplace efficiency and collaboration and have your questions answers!
 
📆 October 22:  Zoom Contact Center Open Office - Explore contact center offerings and ask lots of questions!
 
📆 October 29: Zoom Workplace: Admin & User Best Practices - Learn how to get the most out of Zoom Workplace—from Meetings and Team Chat to Zoom Phone, Mail, Whiteboard, and more. 
 

For more events, including live and on-demand training, visit our Customer Success Hub.

 

Don’t miss out—reserve your spot and take your Zoom skills to the next level!

 

- Zoom Digital Customer Success 🌟

crissyd_0-1759268826814.png

 


Show less

How to receive SMS messages to a Shared Line Group

We have purchased the Zoom Phone Power Pack licenses and added them for all users in the Shared Line Group. The users and the Shared Phone Line are all registered in the SMS campaign.We are still unable to receive SMS messages on the Shared Line Grou... Show more

We have purchased the Zoom Phone Power Pack licenses and added them for all users in the Shared Line Group. 

The users and the Shared Phone Line are all registered in the SMS campaign.

We are still unable to receive SMS messages on the Shared Line Group.

 


Show less

reply-icon Latest Reply - 

Unable to setup Direct number

I band is active, But keep getting an error message you do not have direct number, setup direct number. help

reply-icon Latest Reply -