Hello everyone, 

I barely use zoom and this time I need to use on my Android phone with mobile internet connection. I was about the join to job interview but everytime when I open Zoom App, my internet connection has lost 😤 that's why I couldn't get job interview and rescheduled to Monday. Btw problem is continue and I need to solve this problem before meeting. How can I solve this connection problem? 

Thanks a lot

hello zoom team i am trying to purchase zoom phone like but when i do the check out got an error "An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: UZN5614)" how to solve it.

Hello,

I am experiencing a weird issue with the notifications on the Windows Desktop app regarding caller id notifications. So, when the pop-up shows up on screen it is only showing the caller phone number but not the caller id name. It used to show the caller id name in the past but has not for at least the last month or two. The caller id name does show up in the call history though.

We have another user, and they receive the name in the notification just fine. Plus, I receive the caller id name in the mobile app notification. 

I am the account admin and have not made any changes to the account settings in the past several months.  I have also reinstalled the program on computer to see if that would solve the problem but has not. Both users are on the same version of the program.

Any insight would be great on how to resolve this issue.

Thank You

Hello,
i have a plan that includes a phone feature.
To get a phone number, Zoom requires me to enter a company address — but I’m a private individual.
Where in my Zoom profile can I change the setting so that my account is not registered as a company?

Many thanks!

I just found zoom fax today and very happy about it. When setting up cover pages it looks like fields can be dynamic base on the sender's user record. However when we tested it only the sender name and fax number automatically populated along with the recipient fax number. Does the system support automatically populating sender company, sender address, and sender phone number? If so, where do we need to update user profile records?

A couple months ago I noticed the Zoom Phone Assistant stopped consistently staying on top of other windows. It keeps getting lost behind browser windows making it difficult to see incoming calls, as they do not show in the main app with it enabled. Is anyone else experiencing this issue or have a resolution?

I'm using Zoom Workplace 6.6.1 - Windows 11

I have users that connect to a server via Parallels for a remote desktop. They complain about call lag when calling another Zoom user with a desktop on the server. Would Zoom VDI be a solution for them? From what I understand there is a VDI Workplace installer like the Zoom client that goes on the server and a VDI plugin that is installed to the users local machine so all VOIP processing gets done on the local laptop? 

Is there a way to disable the Zoom Workplace app from audibly ringing when it is connected to a desk phone using call control? We've recently started using Zoom phone, and several users have said it's annoying hearing the Zoom ringtone as well as the desk phone ring tone. 

Is there a way to do this, or any alternative solutions that could be suggested?

We use Yealink T44W handsets if that is useful to know at all.