Zoom Phone System
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unmuting itself after taking call

during a zoom in which i had muted myself, I took a phone call. Normally, it mutes the audio on the zoom and switches over to the bluetooth headset automatically and when I finish the call goes back to the zoom audio still muted. Recently, it has tak... Show more

during a zoom in which i had muted myself, I took a phone call.  Normally, it mutes the audio on the zoom and switches over to the bluetooth headset automatically and when I finish the call goes back to the zoom audio still muted.  Recently, it has taken me back to zoom audio but then I am no longer muted.  How can I fix this? 


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Support Phone number - Problem with porting phone number

When I call support at 1.888.799.9666, am I supposed to enter a meeting number?I don't have one. I'm having a problem porting my phone number.I create a meeting and have a number that I then enter.Then I'm supposed to enter a host number (or somethin... Show more

When I call support at 1.888.799.9666, am I supposed to enter a meeting number?
I don't have one. I'm having a problem porting my phone number.
I create a meeting and have a number that I then enter.

Then I'm supposed to enter a host number (or something like that)?
I don't have one. Where is it?

Are you kidding me?


I look in the Zoom help section – porting phone numbers.
The instructions don't match what I see on the screen.

I watch a help video on Facebook Zoom – same thing.
The information in the video doesn't match what I see on the screen.


On the Zoom homepage, I ask the question in the help chat (bottom right) and it's the same there.
The instructions don't match what I see on the screen.

I've been a software developer at BMW AG since 1999 and when I see this, I'm stunned.


All I want is a human on the phone (no machine or similar device)  to help me – nothing more.

Thank you and best regards - Thorsten


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Seriously struggling with zoom phones

We are a company of 25 staff, many of whom work with clients and need their phones on the go. We switched to zoom phones about 6 months ago and have been struggling intensely. Calls get dropped, missed, audio is inconsistent, voicemail notifications ... Show more

We are a company of 25 staff, many of whom work with clients and need their phones on the go. We switched to zoom phones about 6 months ago and have been struggling intensely. Calls get dropped, missed, audio is inconsistent, voicemail notifications with a major delay until they actually appear... We've dug deep into the settings and a few things have helped, but nothing has solved the issue. The only thing that seems to potentially explain it is that we need very strong Internet connection to use the phones, it can't rely on phone data. We aren't receiving error messages, just extremely poor performance. I'm wondering if zoom phones are good for people who are primarily desk bound? Customer support comes back with the same auto responses with every ticket: send a screenshot. The issue that we can't screenshot what's not happening or capture the poor performance. Are others having these issues? Thank you.


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Does anyone else find Zoom Phone just not very good?

We migrated to Zoom phone last year and it's never worked properly. We've had calls going silent both ends, just us going silent but still bale to hear the other caller, and the latest one is that the phone rings and then when we try to answer it say... Show more

We migrated to Zoom phone last year and it's never worked properly. We've had calls going silent both ends, just us going silent but still bale to hear the other caller, and the latest one is that the phone rings and then when we try to answer it says the call has already been answered. We even had one client told by the system to hang up. I invited Zoom support to call me so they could experience the issues for themselves and they just never did, even though they said they did. Eventually they just closed the ticket because I didn't respond over the Christmas break. I'm on the verge of switching to another provider but I would like to know if it's just me.


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They can hear me, I can't hear them - incoming calls

Over the past few weeks it is suddenly hit or miss whether I can hear the caller. I test the settings afterwards and they are fine. Also, my phone is ringing, along with my computer, but not giving me a way to answer on the phone, until it finishes o... Show more

Over the past few weeks it is suddenly hit or miss whether I can hear the caller.  I test the settings afterwards and they are fine. 

Also, my phone is ringing, along with my computer, but not giving me a way to answer on the phone, until it finishes one cycle of trying, and continues to ring longer on a 2nd cycle, then the interface on my phone pops up on my phone to answer. 

 

Why all the sudden bugs? 


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Hubspot Integration - no contacts synced to desktop or mobile app

Just setting our Zoom phone system up, have connected Hubspot and Zoom using the integrations... however there's no contacts being synced to either the desktop or mobile apps (without this it would be pretty pointless). Any ideas what I've missed or ... Show more

Just setting our Zoom phone system up, have connected Hubspot and Zoom using the integrations... however there's no contacts being synced to either the desktop or mobile apps (without this it would be pretty pointless).

 

Any ideas what I've missed or what might be broken?

I'm the admin on both accounts


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Using Zoom number on WhatsApp

Hello,

 

Is there a way to use my Zoom number to register on WhatApp.

 

Regards

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Make call to Auto receptionist with direct IVR Choice

Hi there, We got several Auto-Reception set up , and some are considered as more "critical" One of them will (depending on IVR choice) redirect to a person in charge of taking emergency call.As this person change from weeks , we got to manually chang... Show more

Hi there,

 

We got several Auto-Reception set up , and some are considered as more "critical"

 

One of them will (depending on IVR choice) redirect to a person in charge of taking emergency call.

As this person change from weeks , we got to manually change the N° every week.

As well, we would like to be sure that no know forgot to redirect correctly (One time we had a person in support team that just added a space before the number...so nothing would never work)

 

We are currently setting up a "control" automatic call once a week, to ensure that everything is setup correctly.

But I can't test it through the IVR choice.

Like... if my Auto Recep n° is 064101010  , is there a way to directly compose a number that would reach the correct IVR choice?

Like... 064101010#2 ?

 

Thanks for your help

Ho...and if you have a different IDea on how to manage this problem (whole thing...) let me know, I love to hear and learn 🙂

Regards


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Resolved! Zoom Online Fax - Cover Page

Is there a way to have a standard cover page added to the beginning of outgoing faxes? Perhaps this is an antiquated practice but many individuals are likely to want to include a cover page with a fax. Certainly we could manually add a cover page to ... Show more

Is there a way to have a standard cover page added to the beginning of outgoing faxes? Perhaps this is an antiquated practice but many individuals are likely to want to include a cover page with a fax. Certainly we could manually add a cover page to each fax but looking for a more automated solution. If there is not an efficient way to do this currently, does Zoom intend to add this feature?


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Resolved! Audible Ringing for Call Waiting Deskphone

I am a super Admin for the account and we have a sites using Zoom Phone with two Poly Edge e350 desktop phones. The users at the site have reported that when these devices are on an active call, there is no external audible ring to indicate a second ... Show more

I am a super Admin for the account and we have a sites using Zoom Phone with two Poly Edge e350 desktop phones. The users at the site have reported that when these devices are on an active call, there is no external audible ring to indicate a second incoming call. Other than the beep that is heard in the handset only, which is not sufficient to alert nearby team members.

 

Our goal is to configure the devices so that a second incoming call triggers an audible ring from the phone’s speaker, ideally at a volume loud enough for another team member to hear and respond by picking up a different phone in the area.

 

Does anyone know if there’s a configuration or solution that would make this possible? If so, could you please share what steps would be needed to implement it?

Thanks!


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