during a zoom in which i had muted myself, I took a phone call.  Normally, it mutes the audio on the zoom and switches over to the bluetooth headset automatically and when I finish the call goes back to the zoom audio still muted.  Recently, it has taken me back to zoom audio but then I am no longer muted.  How can I fix this? 

When I call support at 1.888.799.9666, am I supposed to enter a meeting number?
I don't have one. I'm having a problem porting my phone number.
I create a meeting and have a number that I then enter.

Then I'm supposed to enter a host number (or something like that)?
I don't have one. Where is it?

Are you kidding me?

I look in the Zoom help section – porting phone numbers.
The instructions don't match what I see on the screen.

I watch a help video on Facebook Zoom – same thing.
The information in the video doesn't match what I see on the screen.

On the Zoom homepage, I ask the question in the help chat (bottom right) and it's the same there.
The instructions don't match what I see on the screen.

I've been a software developer at BMW AG since 1999 and when I see this, I'm stunned.

All I want is a human on the phone (no machine or similar device)  to help me – nothing more.

Thank you and best regards - Thorsten

We are a company of 25 staff, many of whom work with clients and need their phones on the go. We switched to zoom phones about 6 months ago and have been struggling intensely. Calls get dropped, missed, audio is inconsistent, voicemail notifications with a major delay until they actually appear... We've dug deep into the settings and a few things have helped, but nothing has solved the issue. The only thing that seems to potentially explain it is that we need very strong Internet connection to use the phones, it can't rely on phone data. We aren't receiving error messages, just extremely poor performance. I'm wondering if zoom phones are good for people who are primarily desk bound? Customer support comes back with the same auto responses with every ticket: send a screenshot. The issue that we can't screenshot what's not happening or capture the poor performance. Are others having these issues? Thank you.

We migrated to Zoom phone last year and it's never worked properly. We've had calls going silent both ends, just us going silent but still bale to hear the other caller, and the latest one is that the phone rings and then when we try to answer it says the call has already been answered. We even had one client told by the system to hang up. I invited Zoom support to call me so they could experience the issues for themselves and they just never did, even though they said they did. Eventually they just closed the ticket because I didn't respond over the Christmas break. I'm on the verge of switching to another provider but I would like to know if it's just me.

Over the past few weeks it is suddenly hit or miss whether I can hear the caller.  I test the settings afterwards and they are fine. 

Also, my phone is ringing, along with my computer, but not giving me a way to answer on the phone, until it finishes one cycle of trying, and continues to ring longer on a 2nd cycle, then the interface on my phone pops up on my phone to answer. 

Why all the sudden bugs? 

Just setting our Zoom phone system up, have connected Hubspot and Zoom using the integrations... however there's no contacts being synced to either the desktop or mobile apps (without this it would be pretty pointless).

Any ideas what I've missed or what might be broken?

I'm the admin on both accounts

Hi there,

We got several Auto-Reception set up , and some are considered as more "critical"

One of them will (depending on IVR choice) redirect to a person in charge of taking emergency call.

As this person change from weeks , we got to manually change the N° every week.

As well, we would like to be sure that no know forgot to redirect correctly (One time we had a person in support team that just added a space before the number...so nothing would never work)

We are currently setting up a "control" automatic call once a week, to ensure that everything is setup correctly.

But I can't test it through the IVR choice.

Like... if my Auto Recep n° is 064101010  , is there a way to directly compose a number that would reach the correct IVR choice?

Like... 064101010#2 ?

Thanks for your help

Ho...and if you have a different IDea on how to manage this problem (whole thing...) let me know, I love to hear and learn 🙂

Regards