Zoom Phone System
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Important updates from Zoom Support:
  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Don't let people book calls on same day

I have a call booking system set up, people can book calls every Tuesday and Thursday. However, is there something I can do to disallow people booking on the same day? Sometimes we don't have enough time to setup and prepare for a call, I'd like peop... Show more

I have a call booking system set up, people can book calls every Tuesday and Thursday. However, is there something I can do to disallow people booking on the same day? Sometimes we don't have enough time to setup and prepare for a call, I'd like people to book a couple days in advance. 


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Zoom Phone App rings over native cell call

I have a couple users with Android phones that when they are on a call on their cell phone and receive a call on their zoom app it will ring through the earpiece and they cannot continue their native call until the zoom call is disconnected. Any help... Show more

I have a couple users with Android phones that when they are on a call on their cell phone and receive a call on their zoom app it will ring through the earpiece and they cannot continue their native call until the zoom call is disconnected.  Any help would be appreciated.


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Spend Cap

Does anybody know if there is a way to set a spend cap for overages on Zoom Phone? For example we have unlimited local calls, but international calls are chargeable. This is fine, but I'd like to know users couldn't inadvertently rack up an enormous ... Show more

Does anybody know if there is a way to set a spend cap for overages on Zoom Phone?

 

For example we have unlimited local calls, but international calls are chargeable. This is fine, but I'd like to know users couldn't inadvertently rack up an enormous bill.


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Resolved! Unable to change 'sign-in email' and Zoom indicates that account does not exist

Is there a Zoom Support number for Canada?In March our organization paid for a PRO Account and today, when I call support with our Account and Host Key the message I got is that our account cannot be found. This is also a follow-up to a pervious mess... Show more

Is there a Zoom Support number for Canada?

In March our organization paid for a PRO Account and today, when I call support with our Account and Host Key the message I got is that our account cannot be found.

 

This is also a follow-up to a pervious message I posted which I thought the solution offered might have helped but the situation is going from bad to worse as I still cannot sign-in from a second computer and now I find out Zoom does not recognize our paid account.

 

To resolved this I tried to change that sign-in email address because when we initially opened the account, we overlooked to change the sign-in email (which I do not have access to). However, the message that comes up when I try to change the 'sign-in email' is "Email xxxxx has already been used". 

I'm not getting anywhere. I can't get phone help because Zoom assumes our account number does not exist.

I need a solution.


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Inbound call from PSTN showed "the number you dailed does not exist "

Inbound call from PSTN showed "the number you dialed does not exist ". And Zoom phone is our hot-line.

This issue severely impacted our service. 

Details on Invoice

How do I get the details of the monthly charges on my invoice? I'm wondering why it's going up each month. The invoice does not show. I can't find an article to help. It's a loop of the same articles that don't answer the question. The Chat did not h... Show more

How do I get the details of the monthly charges on my invoice?  I'm wondering why it's going up each month.  The invoice does not show.  I can't find an article to help.   It's a loop of the same articles that don't answer the question.  The Chat did not help.   Can't I email someone or speak to someone live?  I need an answer sooner than later.


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User invite email not arriving - user stuck in pending

Hi, I'm trying to get actual help because the only support apparently available to me is the chatbot, and this community. We have Basic Zoom licences but we are paying for Zoom Webinar and Zoom Phones. I've invited a new user to be able to use Zoom P... Show more

Hi, I'm trying to get actual help because the only support apparently available to me is the chatbot, and this community.

 

We have Basic Zoom licences but we are paying for Zoom Webinar and Zoom Phones. I've invited a new user to be able to use Zoom Phone, but the invite email never arrives. I've pressed the resend email multiple times, and the user is stuck in Pending. I've deleted the invite, re-added the user and the invite never arrives. So now we are paying for a Zoom Phone licence for a user who can't even get into Zoom.

 

I've seen similar threads where the solution is to contact support. I'm not sure why support needs to get involved -Does resend invite not actually re-send?

 

How do we submit a ticket or contact support?

 

 


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Randomize Hold Music

Does anyone know a way we can randomize the hold music? Instead of having one hold music it can ran

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Resolved! Hotline Phone

Does Zoom offer a hotline feature for desk phones?  If someone picks up the handset it should automatically dial a preprogrammed number.

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Liking Office365 contact with Zoom apps in mobile

Is there any way to link Office365 contact details in mobile with Zoom app in mobile?Seems like zoom only can acess the contact only in the mobile , not Office 365.Cause sometime I need to arrange the meeting via mobile and need the email address det... Show more

Is there any way to link Office365 contact details in mobile with Zoom app in mobile?

Seems like zoom only can acess the contact only in the mobile , not Office 365.

Cause sometime I need to arrange the meeting via mobile and need the email address details from Office365 app.


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