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customizing autoreceptionist

joefranc
Newcomer
Newcomer

I incorporated the system message that says, "If you know your party's extension, dial it now," as part of a custom prompt using a script. However, I was not able to make further adjustments, such as locating and disabling the one that the system comes with, so it ended up playing twice. I think giving the ability to modify this feature would be a great improvement

1 REPLY 1

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi joefranc,

 

There are two places on auto receptionists for greetings:

 

1.

Eliot_0-1720803731926.png

 

 

2.

Eliot_1-1720803731926.png

please alse see:

Changing auto receptionist settings

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062100

 

Managing auto receptionists

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061421

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks, eliot