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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

customizing autoreceptionist

joefranc
Newcomer
Newcomer

‎2024-07-11 05:57 PM

I incorporated the system message that says, "If you know your party's extension, dial it now," as part of a custom prompt using a script. However, I was not able to make further adjustments, such as locating and disabling the one that the system comes with, so it ended up playing twice. I think giving the ability to modify this feature would be a great improvement

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Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2024-07-12 10:06 AM

hi joefranc,

 

There are two places on auto receptionists for greetings:

 

1.

Eliot_0-1720803731926.png

 

 

2.

Eliot_1-1720803731926.png

please alse see:

Changing auto receptionist settings

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062100

 

Managing auto receptionists

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061421

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks, eliot

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