About sparrow

sparrow · 2022-01-19 11:44 AM

Just wanted to share since the December release notes did not mention needing a Pro Pack license for this feature. If you are trying to enable this feature, you need at least one pro pack license account wide for it to work.

sparrow · 2024-12-03 07:01 AM

Check your site setting policy. Phone system management => Click on site name => Policy. In there, you'll find both automatic call recording and Ad-HOC call recording. Enable one or both. You can also check and enable at the user level policy if you ...

sparrow · 2024-12-02 03:35 PM

We ran into this same issue half way through our migration from on-prem to Zoom phone. It sounded like a Zoom phone issue but quickly found out that AT&T activated ActiveArmor and that application was shunning some but not all of our calls from Zoom....

sparrow · 2024-12-02 03:28 PM

Look into monitoring listed in phone system management. You could be assigned somewhere in that settings.

sparrow · 2024-12-02 03:22 PM

Where are you not seeing the record button? Zoom app? Desk phone?

sparrow · 2024-12-02 07:15 AM

When you activate a Zoom user with Zoom phone, they can login to the Zoom portal to manage their video and phone settings. They don't require any additional roles to manage those settings nor do they require phone system management access. Within the...

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

User Statistics

User Activity

License required for Call Queue Alert Notifications

Re: Don't see "Record" button during phone call

Re: zoom phone outgoing calls marked as spam risk

Re: Turn off automated recording on calls

Re: Don't see "Record" button during phone call

Re: How to set emergency service location for 2 desk phones in different locations for same user?

Workplace

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Business Services

Customer Care

Sales

Marketing

Developer Tools

Enterprise

Download the Zoom app

Zoom Virtual Backgrounds

Business Services

User Statistics

User Activity

License required for Call Queue Alert Notifications

Re: Don't see "Record" button during phone call

Re: zoom phone outgoing calls marked as spam risk

Re: Turn off automated recording on calls

Re: Don't see "Record" button during phone call

Re: How to set emergency service location for 2 desk phones in different locations for same user?