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sparrow · 2025-06-18 01:47 PM

I was able to modify the help and support page on my E550 under menu, help and support, and contact support. I have our support services business hours, phone number, and logo working. However, I cannot figure out how to also add an email address or ...

sparrow · 2022-01-19 11:44 AM

Just wanted to share since the December release notes did not mention needing a Pro Pack license for this feature. If you are trying to enable this feature, you need at least one pro pack license account wide for it to work.

sparrow · 2025-12-15 01:15 PM

I'd be caution here if you only have 1 calling license. If you request a second number (temporary or not), you may get rejected since your ported number request is sitting in wait. Maybe ask for a 30 day temporary/demo phone number license to hold yo...

sparrow · 2025-12-04 12:49 AM

Check the call logs to see why the calls are going straight to voicemail. The log should indicate what is causing that. Additionally, if your using the Zoom App and it's behind a few versions, I've seen that cause inbound calls to be automatically re...

sparrow · 2025-12-02 03:30 PM

There isn't a method to do just that. Unfortunately, you're most likely going to need Contact Center to accomplish any advanced routing such as this.

sparrow · 2025-10-21 10:44 AM

Paging is natively supported in Zoom with the Poly Edge Series phones. No need to fiddle with templates. See link below. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058016

sparrow · 2025-10-02 08:53 AM

This is located under the site policy. Try unchecking the box to see if that solves your issue.

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