Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

External Contacts

Hi all,is it possible to add an external address book (60000+ contacts) automatically to a global company addressbook ?LDAP Sync is preferred, but not Active Directory, O365, Exchange, Google , etc. Currently we have a separate LDAP Directory (Estos ... Show more

Hi all,
is it possible to add an external address book (60000+ contacts) automatically to a global company addressbook ?

LDAP Sync is preferred, but not Active Directory, O365, Exchange, Google , etc.

 

Currently we have a separate LDAP Directory (Estos Meta Directory) which works perfect with our current phone system.

 

Thanks in advance
Matthias

 


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Voicemail indicator on Poly vvx phones

I've have gotten this complaint from a lot of users. Majority of users listen to their voicemails either from email or through the Zoom app, but the phone indicator keeps going off. It's usually fixed by clearing the voicemail on the phone itself, bu... Show more

I've have gotten this complaint from a lot of users.  Majority of users listen to their voicemails either from email or through the Zoom app, but the phone indicator keeps going off. It's usually fixed by clearing the voicemail on the phone itself, but I guess it's finally getting annoying for everyone. Is there anyway to not have voicemails go to the phone itself? 


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Outbound Caller ID

What is the best way to have your company name display to the receiver when placing a call? is it recommended to port your original company 's phone number to accomplish this?Problem when using the Main number outbound caller ID, the Zoom assigned nu... Show more

What is the best way to have your company name display to the receiver when placing a call? is it recommended to port your original company 's phone number to accomplish this?

Problem when using the Main number outbound caller ID, the Zoom assigned number display on the receiving end but no company name; even though the in the company info Caller ID Name was set.?

 

Any help is appreciated, thanks.

 


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Verification code

Hi, everybody!I started getting a zoom login verification code from different strange sites as OneTwoTrip and YOMCode is it the verification operator had been changed or I got my account hacked?Doe anybody else has this problem?I started receiving th... Show more

Hi, everybody!

I started getting a zoom login verification code from different strange sites as OneTwoTrip and YOMCode is it the verification operator had been changed or I got my account hacked?

Doe anybody else has this problem?

I started receiving the code with a huge delay and after the third attempt only.

Is it the account compromised?


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Small Business Implementing Zoom Phone

Very small business implementing the Zoom Phone solution. Years ago I used another vendor and found no need for a physical device/Desk phone. Is that practical with Zoom as well? If I get a Desk phone/Device, is there a wifi option instead of being h... Show more

Very small business implementing the Zoom Phone solution. Years ago I used another vendor and found no need for a physical device/Desk phone. Is that practical with Zoom as well?

 

If I get a Desk phone/Device, is there a wifi option instead of being hardwired to the network?

 

What device have other really small businesses found most useful?


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Cisco 8800 Phones and Corporate/Company Directory

Hello All, We just got some Cisco 8861 and 8851 IP Phones. The first phone I setup is now provisioned and can make and receive calls with the assigned extension/user. However, there seems to be no Company/Corporate Directory on the phone to search. A... Show more

Hello All,

 

We just got some Cisco 8861 and 8851 IP Phones. The first phone I setup is now provisioned and can make and receive calls with the assigned extension/user.

 

However, there seems to  be no Company/Corporate Directory on the phone to search.

 

Any idea how to get this working on these Phones? The company directory search feature works on our Poly VVX 250 desk phones. But, not the Cisco phone.

 

Any ideas on how to get this to work?

 

Thanks in Advance,

Matt


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Phone system audio issues

Hi There - I am having significant audio problems with my Zoom audio phone system. I typically use a decent quality sennheiser over the ear headset with a mic but have also had the same problem with blue tooth sets. I can hear the party on the other ... Show more

Hi There - I am having significant audio problems with my Zoom audio phone system.  I typically use a decent quality sennheiser over the ear headset with a mic but have also had the same problem with blue tooth sets.  I can hear the party on the other end quite well and the quality sounds good, however I get complaints all day long from various different partis that they have trouble hearing me - cuts in and out or sounds distorted, blurry, echoey,  - A lot of different descriptions, but same problem ...they cant understand everything I am saying.  


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Resolved! Fax Mailbox

Hello all,

Does anyone know if I can set up a Fax Mailbox in Zoom Voice and forward that to an email address?  I set up an Auto Attendant with my fax number and set it to forward to an email address.  Just looking to see if that is all I need?  

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No option to Port phone number

Hi! I just signed up for Zoom Phone, and wanted to port my number. All the documents indicate that there should be a Porting option under the Phone System menu, but the only thing there for me is Setup.If I go into setup, there is no option to port m... Show more

Hi! I just signed up for Zoom Phone, and wanted to port my number. All the documents indicate that there should be a Porting option under the Phone System menu, but the only thing there for me is Setup.

If I go into setup, there is no option to port my number, only an option to set up a new number. I don't want a number, and I don't need one, so how can I just move my current number over here?

Thanks!

Don


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SMS enable

Error Message:

 

      You Do not have a direct number.

          You cannot start a new

                  conversation.

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