About sgmathew11

sgmathew11 · 2025-05-08 02:34 PM

Hi! We use the poly Savi 8220 office model and we implemented some Zoom switch changes specifically the sync to headset feature was disabled. But now we are getting reports that the Poly Dock is no longer ringing for users. We have tested it out and ...

sgmathew11 · 2025-04-02 09:41 AM

Hi! I wanted to know if there is a way to turn off the Call Monitoring disclaimer for inbound calls. I want to keep them for outbound calls. We currently mention call monitoring and recording on the custom greeting we have so we would like to remove ...

sgmathew11 · 2025-03-27 09:03 AM

Hey Everyone! We want to know if there are ways to track if our managers are listening to call recordings made by juniors. The managers should be auditing the calls for quality and our Compliance team monitors the managers to ensure they are doing th...

sgmathew11 · 2025-06-12 02:07 PM

You can create a separate call queue without automatic recording turned on and have User A switch to the other line before they call User B.

sgmathew11 · 2025-04-24 12:36 AM

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068228 This is the answer to what you seek.

sgmathew11 · 2025-04-08 11:41 AM

Yes you are correct but we have the recording in our greeting message so it creates a redundancy on the calls. It would be great if we had this option like we do when creating automatic recording settings in call queues < phone system mgmt.

sgmathew11 · 2025-04-02 01:02 PM

If you have a business enterprise you should be able to change the data retention to how ever many days you would like. By default it is set to 30 days in Zoom. Phone System Management> Logs> RecordingsIf you use the sidebar and go to the area mentio...

sgmathew11 · 2025-04-01 06:58 AM

Compliance Admin who can look at Call queue Admins and Recording Admins user activity logs. The compliance admin will check the activity logs to see if the other admins are monitoring the call queues and checking the recordings. With this setup we ca...

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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