cancel
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

customizing autoreceptionist

joefranc
Newcomer
Newcomer

I incorporated the system message that says, "If you know your party's extension, dial it now," as part of a custom prompt using a script. However, I was not able to make further adjustments, such as locating and disabling the one that the system comes with, so it ended up playing twice. I think giving the ability to modify this feature would be a great improvement

1 REPLY 1

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi joefranc,

 

There are two places on auto receptionists for greetings:

 

1.

Eliot_0-1720803731926.png

 

 

2.

Eliot_1-1720803731926.png

please alse see:

Changing auto receptionist settings

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062100

 

Managing auto receptionists

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061421

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks, eliot