I work in I.T and have just had a customer call stating that whilst they are in a MS Teams meeting, if they were to receive a call to their Zoom Phone, it would disconnect them from their Teams meeting and automatically answer the call to their Zoom.

They stated they have never had this issue (nor have I seen this issue before today), and they stated that this is happening to around half of the workers (small business, around 10-15 employees). I'm personally unable to test this issue without the involvement of the customer as we don't use Zoom Phone, and we also would not like to inconvenience the customer at all.

The version of Zoom the customer is running is 5.16.10 (26186)

Would heavily appreciate if anyone has any knowledge on this issue that can be provided.

I recently started taking online classes and in the last few sessions, everyone else can see the hosts screen when he starts sharing except me, all I see is a black screen but I can actually see his mouse cursor moving around the screen but nothing else

I only have access to using one device which is my android phone and I've torn through every setting, tried reinstalling the app but nothing changes, please help me

I am selling a spare Poly CCX500 to a friend who wants to have a zoom phone. When I remove it from my account in the settings I get a message that "plugging it back in will re-add it to your account" Does that mean when my friend goes to set it up he will get the "this phone is already registered to another user, you must send pictures of the phone in your possession to support"? Is there a way to avoid that safety dance? I haven't been overwhelmed thus far by Zoom support customer service"

Thank you,

Seth

We have a user account setup in our Zoom system that, for a while, had the direct number show as the outbound caller ID. (This being in phone system management - users & rooms - user - profile tab).

We changed the outbound caller ID to one of our auto receptionists numbers about 3 days ago. However when the user calls an external user, the old direct phone number still shows. Is there somewhere else we need to make this change? Thanks.

Good day, we are in the process of setting up our voice network but we have decided to go ahead with using zoom as our main form of voice on our network. 

I am wondering how should we configure this.. should I have to configure a port on my firewall or should I just create some sort of policy with a vlan to allow voice traffic? 

Also, we are not using physical phones since its a bpm. 

Thank you. 

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