Hi everyone,

I’m experiencing a strange issue with Zoom on my Windows 11 device. The audio works perfectly fine during Zoom Meetings (both headphones and speakers), but it does not work at all during Zoom Phone calls. I don’t hear anything—no ringtone, no voices, nothing.

Here are the steps I’ve already tried to troubleshoot the issue : I checked Zoom Audio Settings and 

1. Checked Zoom Audio Settings:

   • Ensured that the correct speaker is selected.
   • Tested the speaker, which works fine in the settings.

2. Checked Windows Volume Mixer:

   • Confirmed that Zoom is not muted and has the same volume level as other apps.

3. Disabled Audio Enhancements:

   • Turned off all audio enhancements for my default playback device in the Windows sound settings.

4. Reinstalled Zoom:

   • Uninstalled and reinstalled the latest version of Zoom from the official website.

Despite all these efforts, the issue persists exclusively with Zoom Phone calls, while Meetings audio works flawlessly.

Could this be caused by a specific Windows configuration or a setting that might block audio for Zoom Phone? Has anyone encountered a similar problem and found a solution?

I would greatly appreciate any guidance or suggestions from the community or Zoom support.

Thank you!

We have a dedicated after hours phone number with 3 people accepting calls from that number.  What do I need to set that up in Zoom?  We previously had it set up in Vonage but now we've transitioned to Zoom Phone and I can't figure that feature out.  I've assigned a number to our After Hours "user" and assigned a phone license to it.  Now I need to figure out how to route any calls from that number to the 3 people who are monitoring it.  Did I even have to create a user for this task?  I can't find a how-to anywhere for this.  Thank you.

We have a team in the Philippines and Australia, but the team in the Philippines is unable to send text messages from their Australian phone numbers. 

Why is this? 

How do we fix this? 

They're able to receive calls on the Aussie number but can't send text messages. 

When on a conference call the other parties are able to hear me from the first word to the last, but once it shifts to them to talk, there is a significant delay before I can hear what they are saying... so much so that I have to ask them to repeat themselves, which if we are talking and they aren't quit for too long, we are fine.  But once I have talked for a bit, I hear a beep, then when I ask them to respond, it takes a bit of time for Zoom to recognize that they are speaking.  They get the green boarder and the mouth is moving, but the audio is delayed, and I pick them up halfway thru a sentence.  How do I fix? 

Also, when there have been three parties, the other two don't have the delay on their side, it's only on my side. 

I am working on configuring the Salesforce and Zoom For Lightning App(App exchange package) and cant seem to get it to work. Dialing in works fine when i call the zoom number. However, when a user logs into Zoom and tries dialing out theyll get stuck at the "dialing screen" where the number pops up and it says "calling" but doesnt ring. Does anybody have any help/tips to reccomend trying? 

Have Zoom Phone for about 162 users.  Our users use a combination of Zoom app and Polycom VVX310 desk phones.  Most use both (have a desk phone and use the app when remote).

Our front desk uses a Polycom desk phone but mostly uses the Zoom app with the PowerPak add on.  

I am getting more and more reports of when a call is transferred one person cannot hear the other.  It can vary on if its one of my users who cannot hear, or the remote side, but once that party calls back, the second call - audio is fine.

This is happening on WARM transfers.

Microphone and audio settings are not in play here as its random and occurs with the app and desk phones both, but again completely random.

I am not sure even where to start with this troubleshooting.  Logs show everything is good.  

Call logs do not show any errors of course as the calls are completed