I would like to enable Zoom Phone in Microsoft Teams. To do so, Zoom requires Enterprise Consent for Microsoft Azure/Entra. There are a few things I'm not clear about I wanted to see if someone could help with.

1. The consent is asking for permission for Zoom to see Chats. Why would Zoom ask for that for Zoom Phone? Just because Zoom Phone would be in Teams it should not need to access Microsoft Teams messages.

2. How exactly does Zoom consent work? Even for Calendars with the Microsoft integration. Can Zoom read the content? I would assume so so they can display it in the Zoom App. When I use the Zoom app and I have my calendar appointments, what is Zoom storing on their end related to my M365 data?

Hello,

We've a BYOP integration during our migration stage in order to permit short numbering between Zoom phone and our current phone system. Everything is working except for the forwarding.

Indeed, we don't allow external forward, so we've checked in Call Handling & Forwarding => Medium restriction (external numbers and external contacts not allowed).

=> The issue is BYOP numbers are seen by Zoom as external numbers instead of onnet internal number.

What is the solution in this case ?

I'm constantly getting called out on the accuracy of the phone reports we get form Zoom.  It's to the point that our management wants to switch phone systems and at this point I don't really care.  At least I won't have to deal with any of this anymore.  

Anyone else see the disparity of reports and subscriptions? 

It's crazy 

Many of my users complain about call quality when talking on Zoom Phone using the Zoom app on WI-FI in our office.  I personally have not had this issue but I sit at a desk all day.  The users who are complaining are users who move around the office.

We have a Meraki Wi-Fi system with several access points around the office.  Given the fact that the users with the issue are moving around the office leads me to believe that the issue occurs when their iPhone is switching to different access points as they are moving around the office.

These users state that they only have the issue in the office,  If they work from home they have no issue.  I had one of the users turn WI-FI off for the day and use cellular data.  They did not experience the issue which to me confirms my suspicion that it's when their device switch APs.

Is this normal behavior or is there something we can configure to stop this from happening?

Thanks,

Paul

Is there a way to have the caller ID and phone number on a warm transfer populate the History panel on the Phone tab?

Example:

User A answers call from client. User A does a warm transfer to User B. User B is able to see caller ID information when call is transferred, but on the History tab, only sees that a call was received from User A no information about client.

Our staff would like to see the name/number of the person that called them. At the moment, it seems the only way to do that is to get the number from User A or for me (admin) to go into the call log. Both of these ways are less than ideal.

Thanks.