Maintenance is being performed on Zoom's support site on November 4 that may cause support impact. For more information, please click here.

community.title
  • Products
    Zoom One

    Everything you need to work together, all in one place.

    Explore Zoom One's Collaboration Tools
    • Virtual Meetings
      Virtual Meetings

      Connect virtually from anywhere with Zoom Meetings

    • Team Chat
      Team Chat

      Collaborate together with Zoom Chat

    • VoIP Phone System
      VoIP Phone System

      Call the world with Zoom Phone

    • Online Whiteboard
      Online Whiteboard

      Create and brainstorm with Zoom Whiteboard

    • Conversational Intelligence
      Conversational Intelligence

      Rich conversation analytics to improve sales

    • Email and Calendar
      Email and Calendar

      Send and receive messages and calendar invitations

    • custom-zoom-products.custom-zoom-products.virtual-working-spaces-title
      Virtual Working Spaces

      Bring fluid interactions to hybrid teams with Zoom Huddles

    • Appointment Scheduler
      Appointment Scheduler

      Remove the hassle of traditional scheduling with Zoom Scheduler

    Zoom Spaces

    Innovative video solutions for every meeting space.

    • Conference Room Systems
      Conference Room Systems

      Bring meeting spaces online with Zoom Rooms

    • Connected Conference Rooms
      Connected Conference Rooms

      Conference Room Connector links existing rooms to Zoom

    • Workspace
      Workspace

      Innovative solutions for every space

    Zoom Events

    Solutions to host impactful virtual and hybrid experiences.

    Find a Solution for Every Event
    • Event Platform
      Event Platform

      Host hybrid and virtual events with Zoom Events

    • Single-Session Events
      Single-Session Events

      Elevate your brand with single session events powered by Zoom Sessions

    • Online Webinars
      Online Webinars

      Broadcast at scale with Zoom Webinars

    • Community Events
      Community Events

      Host and attend classes, group events, and more OnZoom

    Zoom Contact Center

    An omnichannel cloud solution optimized for video.

    • Cloud Contact Center
      Cloud Contact Center

      Engage customers with Zoom Contact Center

    • Virtual Agent
      Virtual Agent

      Deliver intelligent support with conversational AI

    • Workforce Engagement Management
      Workforce Engagement Management

      Optimize contact center agent performance and engagement

  • Solutions
    Industries

    Zoom solutions elevate collaboration across vertical use cases.

    Discover Zoom Industry Solutions
    • Education

      Enabling exciting new ways to teach, learn, and connect globally

    • Financial Services

      Transforming client engagement and employee experiences

    • Government

      Improving collaboration between agencies, ministries and constituents

    • Healthcare

      Connecting care, collaboration, and medical innovation

    • Manufacturing

      Real-time communication, anywhere in the world

    • Retail

      Bridging the in-store and online experiences

    Services

    Expert support and services for all your design, strategy, implementation, event, and hardware needs.

    • Global Services

      Global Services

    • Hardware options

      Hardware purchase and subscription options

    • Hardware as a Service

      Flexible subscription plans for hardware

    • Zoom Customer Managed Key

      Protect certain data at rest with your own encryption keys

    Developer Platform

    An open platform that allows developers to build Zoom apps and integrations.

    • Marketplace

      Explore thousands of apps that work with or within Zoom

      Explore over 1,500 apps in Zoom App Marketplace

    • Docs & Guides

      Documentation for building with Zoom's technology using SDKs, APIs, and webhooks

      Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs

    • Developer Forum

      Post your questions and get help from our developer community

    Partners

    Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.

    • Partner Solutions

      Explore Zoom's technology ecosystem

    • Find a Partner

      Find a trusted Partner

    • Become a Partner

      Learn about Zoom's Partner Programs

    • Partner Portal

      Access marketing & sales resources

    • Partner Learning Center

      Login to the Partner Portal and click 'Learn'

  • Resources
    Explore

    Discover new ways to use Zoom solutions to power your modern workforce.

    • Zoom Blog
    • Resource Library
    • Webinars and Events
    • Customer Stories
    • Zoom Trust Center
    Learn

    Access expert-led tutorials on Zoom products and features.

    • Learning Center
    • How-to Videos
    Connect

    Network with other Zoom users, and share your own product and industry insights.

    • Zoom Community
    • Developer Forum
    • Partner Portal
    Support

    Get documentation on deploying, managing, and using the Zoom platform.

    • Customer Support
    • Premier Support
    • Developer Support
    • Premier Developer Support
    Download Zoom Client
    Download Zoom Client

    Keep your Zoom client up to date to access the latest features.

    Download Center
    Zoom Virtual Backgrounds
    Zoom Virtual Backgrounds

    Download hi-res images and animations to elevate your next Zoom meeting.

    Browse Backgrounds
  • Plans & Pricing
  • Join
    • Join by Meeting ID
    • Public Event List
  • Host
    • Screen Share Only
    • With Video On
    • With Video Off
  • Sign In
  • Product Forums

    Zoom One

    • Meetings
    • Team Chat
    • Phone System
    • Whiteboard
    • Mail and Calendar
    • Scheduler
    • Notes

    Zoom AI

    • Zoom AI Companion
    • Revenue Accelerator

    Zoom Spaces

    • Rooms and Workspaces
    • Workspace Reservation

    Zoom Events

    • Events and Webinars
    • OnZoom

    Zoom Contact Center

    • Contact Center
    • Virtual Agent
    All Products
  • Event Forums
    • Zoomtopia
    • Work Transformation Summit
    • Customer Success Events
  • Customer Success Forum
    • Customer Success Forum
    • Customer Success Events
  • Quick Links
    • Zoom Status
    • Submit Feedback
    • Community Terms and Guidelines
    • Getting Started
    • Community Center
    • Happy Rewards
    • Social Corner
    • Community Champion Program
    • Billing & Account Management
Billing & Account Management
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • Zoom
  • Community Resources
  • Billing & Account Management
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Subscribe to RSS Feed
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
Getting Started
  • Getting Started Guide
  • Community Terms and Guidelines
Topics
  • Account Access 321
  • Admin 232
  • Billing & Invoices 649
  • Customer Stories 29
  • Host experience 5
  • New to OnZoom 5
  • Other 279
  • Payment Methods 180
  • Settings & Configuration 3
  • Subscriptions 395
  • Upgrade Account 246
  • User & Role Administration 2
Top Happy Leaders
User Count
S_K
Community Champion | Zoom Employee S_K
8
evanratt
Attendee | Zoom Employee evanratt
1
Vinnie
Community Champion | Customer Vinnie
1
AnnePorter
AnnePorter
1
View all

Pinned Posts

  • 1872 Views
  • 0 Replies
  • 4 Likes

Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please c...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

NO PE letter, TRC, Form-10F

Dear Concern,We are having around 5 Licensed Zoom accounts for our organization and now due to billing purposes, we may require the below documents. Request you to help me with the same. NO PETRCFORM-10F PAN- IF any

2023-06-18
|
Posted in Billing & Account Management
Latest Reply 2023-06-22
Baskar by Baskar • Listener
  • 184 Views
  • 1 replies
  • 0 likes

Changing Email

I'm an educator and I created this account during Covid lockdown (virtual learning). I've kept the account even though we are back face to face. I created the account with my school email address. As of the end of this school year I've resigned from ...

2023-06-18
|
Posted in Billing & Account Management
Latest Reply 2023-06-22
SampleS71 by SampleS71 • Listener
  • 218 Views
  • 1 replies
  • 0 likes

Resolved! I never used or ordered the Zoom, however I am being charged every month

I never used Zoom, and never requested any billable Zoom application, however I am being charged every month for 10 dollars. I even replaced the related credit card , but still it is being charged now again.I am getting massage that there is request ...

2023-06-17
|
Posted in Billing & Account Management
Latest Reply 2023-06-22
Moty1 by Moty1 • Listener
  • 250 Views
  • 1 replies
  • 0 likes

Sprache in der App kann auch manuell NICHT geändert werden

Guten Tag Mit dem neuen Update kann ich Deutsch als Sprache auch nicht manuell ändern für die Zoom App. Nun bin ich im Kurs mit deutschsprachigen Teilnehmerinnen und das ist SEHR mühsam. Hoffnungsvollerweise ist Hilfe bald möglich. DANKE und einen Gr...

2023-06-22
|
Posted in Billing & Account Management
Christine_62 by Christine_62 • Listener
  • 188 Views
  • 0 replies
  • 2 likes

Timed out after 40 minutes on my laptop, but works fine on my desktop

I purchased PRO to have my meetings last longer than 40 minutes. It has worked fine on my desktop. When I went out of town and tried Zooming on my laptop it timed out at 40 minutes. What do I need to do so I can use my laptop when out of town?

2023-06-21
|
Posted in Billing & Account Management
Latest Reply 2023-06-21
Rick-69 by Rick-69 • Listener
  • 204 Views
  • 1 replies
  • 0 likes

Buying licences for users

I´ve recently invited other accounts to be users under my owner account. Now I need to buy one of them a pro licence, but my own account plan doesn´t expire until the end of the month. How can I buy just one extra licence - Zoom asks me to upgrade th...

2022-08-04
|
Posted in Billing & Account Management
Latest Reply 2023-06-21
Z-user by Z-user • Listener
  • 819 Views
  • 4 replies
  • 0 likes

Avitars

Why isn't the Avitar tab in my settings? I have a free subscription. ***********

2023-06-07
|
Posted in Billing & Account Management
Latest Reply 2023-06-21
adrien1 by adrien1 • Listener
  • 361 Views
  • 4 replies
  • 0 likes

Billing

My bookeaper ask for Zoom Company TAX/VAT ID

2023-06-18
|
Posted in Billing & Account Management
Latest Reply 2023-06-21
Vladan by Vladan • Listener
  • 146 Views
  • 1 replies
  • 0 likes

Zoom BOMB need help

Hello Family -- I have been Zoom BOMBED and I changed my passcode for computer joining but the old passcode for the phone users still works? How do I change the passcode for my users that call in thru the phone?

2023-06-16
|
Posted in Billing & Account Management
Latest Reply 2023-06-21
Webhost by Webhost • Listener
  • 166 Views
  • 1 replies
  • 0 likes

Incorrect License Type Assigned In Persona Profile

I am a member of a Pro License from my employer. My Account profile states I have Pro License, but my Personal Profile states I only have a Basic license. My account number is my employer's account number that is a Pro license. This is causing issues...

2023-06-21
|
Posted in Billing & Account Management
Latest Reply 2023-06-21
SupportivSteve by SupportivSteve • Listener
  • 174 Views
  • 1 replies
  • 1 likes
  • « Previous
    • 1
    • …
    • 93
    • 94
    • 95
    • …
    • 229
  • Next »

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion
  • About
    • Zoom Blog
    • Customers
    • Our Team
    • Careers
    • Integrations
    • Partners
    • Investors
    • Press
    • Sustainability & ESG
    • Zoom Cares
    • Media Kit
    • How-to Videos
    • Developer Platform
    • Zoom Merchandise Store
  • Download
    • Meetings Client
    • Zoom Rooms Client
    • Zoom Rooms Controller
    • Browser Extension
    • Outlook Plug-in
    • iPhone/iPad App
    • Android App
    • Zoom Virtual Backgrounds
  • Sales
    • 1.888.799.9666
    • Contact Sales
    • Plans & Pricing
    • Request a Demo
    • Webinars and Events
  • Support
    • Test Zoom
    • Account
    • Support Center
    • Learning Center
    • Feedback
    • Contact Us
    • Accessibility
    • Privacy, Security, Legal Policies, and Modern Slavery Act Transparency Statement
  • Language
      • English
      • Español
      • Deutsch
      • 繁體中文
      • Français
      • Português
      • 日本語
      • Русский
      • Italiano
      • 한국어
      • Bahasa Indonesia
      • Tiếng Việt
      • العربية
      • Nederlands
      • ไทย
      • Türkçe
      • Svenska
      • Polski
      • עברית
      • Ελληνικά
      • Українська
  • Copyright ©2023 Zoom Video Communications, Inc. All rights reserved.
  • Terms
  • Privacy
  • Trust Center
  • Legal & Compliance
  • Do Not Sell/Share My Personal Information
  • Cookie Preferences
  • Employee Login
Powered by Khoros