Frequently asked questions for Billing and Account Management
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Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!
Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses
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Need to change the email address associated with your account?
Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account
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Not receiving activation messages?
For more information, please review: Not Receiving Emails From Zoom
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Have questions about purchasing or renewing your Zoom subscription?
Still have questions? Check out the following article: Upgrading Your Account And Add-Ons
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How to transfer a Zoom license?
Still having trouble? The following article may be helpful: Changing the Account Owner
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Can't sign in? Unable to access account?
Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues
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How to change the payment method?
For more information, check out the following article: Changing your Zoom Payment Method
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Have questions about your invoice?
Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details
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