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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

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Pinned Posts

Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Payment

Transaction reversed but not added in my bank account 

Posted in Billing & Account Management
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2023-02-16
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2023-02-16
Bethsada
By Bethsada
• Newcomer
reply-icon Latest Reply -  2023-02-19

Plans

I’m paying monthly for my account but now its limited and there is an invoice for this month also so why its limited now?

Posted in Billing & Account Management
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2023-02-17
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2023-02-17
Maitha2605
By Maitha2605
• Newcomer
reply-icon Latest Reply -  2023-02-19

Resolved! Add one temporary licensed user

I have a Zoom One Pro account (one license) that I pay yearly (as of last June). I want to add one licensed user, but that person will only work here for one month. I don't want to change my account to monthly. I've already paid annually, and it's st... Show more

I have a Zoom One Pro account (one license) that I pay yearly (as of last June).

 

I want to add one licensed user, but that person will only work here for one month.

 

I don't want to change my account to monthly. I've already paid annually, and it's still active.

 

The Basic plan is not an option because that person needs to host meetings longer than 40 minutes, and I need to add them as a cohost to initiate current reoccurring meetings on my account as well.

 

How do I add a single user for one month to my plan?

 

There doesn't seem to be an add-on option for this.


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2023-02-06
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2023-02-06
Biscut
By Biscut
• Explorer
reply-icon Latest Reply -  2023-02-18

I can not access my account

I can't login to my account because I can't access my e-mail. They ask for a verification code when I try to login.Please help me i have been struggling for days

Posted in Billing & Account Management
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2023-02-18
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2023-02-18
hi16
By hi16
• Newcomer
reply-icon Latest Reply -  2023-02-18

How to open a zoom account

How  to  open  a  zoom  account

Posted in Billing & Account Management
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2023-02-16
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2023-02-16
Edwardtidd
By Edwardtidd
• Newcomer
reply-icon Latest Reply -  2023-02-17

Additional payments

I participated in a masterclass, which was organized via the Zoom platform. As far as I know, using the Zoom platform is free, while my operator charged me PLN 328 for international calls, just in connection with calls made via zoom (connection hours... Show more

I participated in a masterclass, which was organized via the Zoom platform. As far as I know, using the Zoom platform is free, while my operator charged me PLN 328 for international calls, just in connection with calls made via zoom (connection hours coincide with the hours of watching the live webinar). As far as I know, none of the other users of this event had a similar problem. I would like to add that I was making a call from Poland and the host also hosted the event from Poland. What can cause such a situation? What can I do at this point? My operator (play) has informed me that I need to contact zoom.


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2023-02-17
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2023-02-17
veroniekelli
By veroniekelli
• Newcomer
reply-icon Latest Reply -  2023-02-17

Not showing License even after payment

HI, Zoom automatically logs me in different account. When I used "X" email to login but after login it shows "Y" email in Sign-In-Email. How do i fixed it? Do i have to consult with Tech support? Any suggestion will be highly appreciated... Thanks Show more

HI, Zoom automatically logs me in different account. When I used "X" email to login but after login it shows "Y" email in Sign-In-Email. How do i fixed it? Do i have to consult with Tech support? Any suggestion will be highly appreciated... Thanks


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2023-02-17
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2023-02-17
dawa
By dawa
• Newcomer
reply-icon Latest Reply -  2023-02-17

Not able to get admin access of system

I am taking control of my partner system through zoom meeting but it is normal access but I want to have admin access as well. How to get admin access of partner's system through remote request of zoom

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2023-02-17
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2023-02-17
raviramvani
By raviramvani
• Newcomer
reply-icon Latest Reply -  2023-02-17

alterar email

preciso alterar o email de cadastro, mas não tenho acesso mais ao email, que foi cadastrado por equívoco.

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2023-02-16
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2023-02-16
pepechaves
By pepechaves
• Newcomer

pro and one business

we are a non-profit association that will organize a webinar or online conference on December 9th and we already have onepro license we need to expand the subscription because at the moment 200 participants have registered How can I activate this sub... Show more

we are a non-profit association that will organize a webinar or online conference on December 9th

and we already have onepro license

we need to expand the subscription because at the moment 200 participants have registered

How can I activate this subscription at a low cost?

Because from what I understand if we upgrade with zoom one business it seems to me that we are forced to purchase 10 licenses

with a monthly cost of 189.90

but this will be charged to the card every month? or only for the month of December?

thank you


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2022-12-05
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Fabri_zia
By Fabri_zia
• Newcomer
reply-icon Latest Reply -  2023-02-16
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